Andrea Beesing September 6, 2016 Desktop Everywhere Andrea Beesing September 6, 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More Information Q&A

Introductions Service owner: Andrea Beesing Service manager: Josh Gerner Other service delivery team members: Keene Silfer Pete Caforio Jeff Coville Kris Barth Pete Skura CIT System Engineering team (Mike Hojnowski & Laurie Collinsworth, managers)

Service Description Service name: Desktop Everywhere Product(s): VMWare Brief text description: Provides a Windows desktop environment with a defined set of application software. This virtual desktop is accessible via the Internet from a variety of different devices wherever network connectivity is available. Available to: Faculty, Staff, Instructional Professionals, Students Fee? Yes Service tier: One

Value Proposition Value proposition A new fully patched and updated environment provided for each session (non-persistent) Redundant across CIT data centers Customer impact Work environment available anywhere from multiple devices Security-enhanced version provides multi-factor authentication solution for access to confidential data from desktop environment Key benefits Reduced support cost over physical managed desktop/laptop Lab, course software available to students without visiting computer lab Meets technical requirements for storage and handling of confidential data as defined in Policy 5.10

Service directions Support for Windows 10 targeted for Spring semester 2017 Investigation of Amazon Workspaces Current offering is persistent- i.e. requires ongoing patching, updating Current pilot for student access to course software in CIS Exploring other student use cases that solution may fit well

Metrics FY16 Q3 FY 16 Q3 Metrics Subscriptions (virtual desktop instances) 477 Incidents 22 Availability 100% Changes (upgrades, patches, etc.) 1

Costs Cost to deliver the service: Fee for service: Yes FY 16 Total Cost $269,340 Hardware & Software $98,744 Labor $146,110 Staff Support $12,243 Administrative Overhead Unit cost $565 Fee for service: Yes

Rates Standard Windows 7 Security Enhanced Windows 7 $15/month Security Enhanced Windows 7 $15/month, down $2/month from last year Kiosk mode Windows 7 Graphics Enhanced Windows 7 $17/month

Rates - storage 25 GB 50 GB 100 GB Included in base fee $3/month

Rates – add-ons AutoCAD Minitab Matlab Microsoft Project Professional Included in base fee Minitab $2/month Matlab $4/month Microsoft Project Professional $106.54 one-time charge Microsoft Visio Professional $54.62 one-time charge

Security What risks does use of the service mitigate? Information security Reputational harm Asset theft How does the service mitigate risks? Safe default configuration with current software and security patches Security Enhanced offering uses Two-step Authentication Physical security of desktop environment in CIT Data Center

More Information Service web page: http://www.it.cornell.edu/services/desktop-everywhere/ Service level expectations: http://www.it.cornell.edu/services/desktop-everywhere/sle.cfm Service catalog entry: https://catalog.it.cornell.edu/admin/79 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/desktop-everywhere-vdi

Questions?