JIRA Master Ticket and Pod 7 Workflow

DA Lifecycle Pre-call Prep Intro/CNA Close Date Strategy Call Process Ownership Pre-call Prep Intro/CNA Close Date Strategy Call Live Date Platform Training 1st Business Review 2nd Business Review LOCAL - Station fills out pre-call planner (deliver to RASM before market visit) - Station fills out CNA questionnaire Onboarding call: if we getg this right 10 days - Station requests quotes & builds proposal (help from RASM) - Station delivers pre-call & CNA questionnaire with JIRA master ticket HAND OFF DA TEAM - DA fulfillment team, station, dealer, Potenza Onboarding +10 - Potenza & Station. Deploy first DriveMail blast Onboarding +20 HAND OFF LOCAL - Station resumes business management Onboarding +40 Onboarding +70

Pre-Call Planning Side note: DMS & Inventory integrations

CNA data gathering

Team Members The Drive Auto Pod Andrea Donellan Senior Digital Sales Coordinator Works closely with Dominique and serves as her backup; Acts as a liaison between station clients + Pod 7 Travis Campbell Digital Sales Coordinator Acts as a liaison between stations, clients and Pod 7 Kiesha Smith Billing + Ticket Entry Coordinator Enters all Drive Auto contracts and JIRA production tickets Kiera Davis Outreach Specialist Traffics all orders out to vendors; serves as liaison between Compulse and our vendors Kaylee Daugherty Outreach Specialist Traffics all orders out to vendors; serves as liaison between Compulse and our vendors Blaise Schreyer Web + Graphic Designer Designs banners and Email Marketing creative exclusively for Drive Auto campaigns Works with stations and vendors to process all necessary co-op requirements from the manufacturers; Assists with trafficking orders out to the vendors. DeAngelo Scott Co-op + Outreach Specialist

The Drive Auto Pod Workflow 24 hrs. Master Ticket Entry Designated person at the station submits the Drive Auto Master Ticket through JIRA Digital Sales Coordinator receives the Drive Auto Master Ticket and schedules a strategy call with the Client, Station, Potenza and RAM (optional) Schedule Strategy Call Conduct Strategy Call There is a full Strategy Call with the Station, Client, The Pod, and Potenza included. 10 Business Days Enter OSI/WO Contracts Billing/Ticket Entry Coordinator will enter all contracts into OSI/WO system based on the information discussed in the pre-call. Additional information will be provided by the DSC from the Strategy Call to ensure accuracy. Billing/Ticket Entry Coordinator will work directly with the station/dealer to gather all required assets and input all JIRA tickets needed for the campaign, links all of them to the Master Ticket, and moves all appropriate workflow to the next steps. Create JIRA Tickets Outreach Specialists will traffic tickets to the appropriate vendors based on the products sold. Digital Sales Coordinators will project manage the workflow and provide status updates to the Pod on a daily basis. Vendor Processing Each product within the campaign will go live as it’s completed. Once all products within the campaign are confirmed as live and running as intended, the Master Ticket will be closed. Sr. DSC to communicate this to station/client. Go Live

MASTER TICKET

Contact information Dealer concerns: Dominique Stiger, Andrea Donellan Questions about billing: Kiesha Smith Questions about rates: Your Regional Auto Manager First point of contact for Pod: Travis Campbell Co-op related questions: DeAngelo Scott Rush requests: Your Regional Auto Manager, Ryan Siska, Dominique Stiger No response from the vendor: Travis Campbell Emergencies & Escalations: Pete Oliveri, Bryan Paride, Dominique Stiger