Membership Satisfaction Survey 2016 Key Results

Overall Results 5,460 unique subscribers opened our email out of 16,184 deliveries in all languages 677 unique subscribers clicked through to the survey 589 members completed the survey 412 in English 62 in Portuguese 19 in Spanish 94 in Japanese 1 in Chinese 1 in Korean

[question 5 in 2015=86% satisfaction, 90% in 2014] 1) How satisfied are you with SIA’s support of clubs and members in their ability to deliver on the mission to improve the lives of women and girls? Please rate your response, with 1 Very Dissatisfied, 2 Somewhat Dissatisfied, 3 Satisfied, 4 Very Satisfied, and 5 Extremely Satisfied   1 2 3 4 5 Satis (3,4,5) E 7 35 137 158 72 367/409=90% P 0 0 21 18 21 60/60=100% S 0 0 6 7 6 19/19=100% J 1 9 39 19 19 77/87=88% C 0 0 1 0 0 1/1=100% K 0 0 1 0 0 1/1=100% T 8 44 205 202 118 525/577=91% [question 5 in 2015=86% satisfaction, 90% in 2014]

3) Rate your satisfaction with the number and frequency of email communications from headquarters. Please rate your response, with 1 Very Dissatisfied, 2 Somewhat Dissatisfied, 3 Satisfied, 4 Very Satisfied, and 5 Extremely Satisfied 1 2 3 4 5 Satis (3,4,5) E 5 25 190 137 47 374/404=92% P 0 1 20 23 13 56/57=98% S 0 0 5 8 6 19/19=100% J 1 9 57 12 5 74/84=88% C 0 0 1 0 0 1/1=100% K 0 0 1 0 0 1/1=100% T 6 35 274 180 71 525/566=93% [new 2016]

[question 2 in 2015=85% Satisfaction, 91% in 2014] 5) If you contacted SIA headquarters, how satisfied are you with the service you received from SIA this year? Please rate your response, with 1 Very Dissatisfied, 2 Somewhat Dissatisfied, 3 Satisfied, 4 Very Satisfied, and 5 Extremely Satisfied 1 2 3 4 5 Satis (3,4,5) E 4 21 59 67 81 207/232=89% P 0 0 5 8 18 31/31=100% S 0 1 4 5 5 14/15=93% J 0 6 14 5 9 28/34=82% C 0 0 1 0 0 1/1=100% K 0 0 1 0 0 1/1=100% T 4 28 84 85 113 282/314=90% [question 2 in 2015=85% Satisfaction, 91% in 2014]

6) Are you aware of SIA’s current big goal to shape our future for increased collective impact where we strengthen our organization (increased), by working together (collective), providing women and girls with access to education and training to make a sustainable and measurable difference in their lives (impact) through our Dream programs? Yes/No Yes No E 341 25 =366 P 56 0 =56 S 16 1 =17 J 71 5 =76 C 1 0 =1 K 1 0 =1 T 486 31 =517 94% Yes [revised wording 2016-- question 6 in 2015= 69% Yes]

7) Are you aware of the progress we are making to increase our collective impact? Yes/No Yes No E 255 109 =364 P 56 0 =56 S 14 2 =16 J 72 3 =75 C 1 0 =1 K 1 0 =1 T 399 114 =513 78% Yes [question 7 in 2015=59% Yes]

8) How supportive are you of Soroptimist working together with other clubs and the federation to achieve a big goal? Please rate your response, with 1 Strongly Oppose, 2 Oppose, 3 Neutral, 4 Supportive, and 5 Strongly Supportive 1 2 3 4 5 Supportive (4,5) E 0 5 41 142 174 357/362=99% P 0 0 3 34 19 56/56=100% S 0 0 0 5 12 17/17=100% J 0 0 4 39 34 77/77=100% C 0 0 0 1 0 1/1=100% K 0 0 0 1 0 1/1=100% T 0 5 48 222 239 509/514=99% [new question 2016]