ICT INITIATIVES FOR PERSON WITH DISABILITIES IN MALAYSIA ITU Regional Conference – Cairo, Egypt 13-15 Nov 2007 Presented by: Dato’ Jailani Johari Senior Director, MCMC

Agenda Introduction - Brief Facts on Malaysia MCMC – Acts, Powers & Functions ICT for People with Disabilities Way Forward

Map of Malaysia

Introduction - Brief Facts on Malaysia Population – 27.17 million Penetration rate: Cellular phone = 78.2% (per 100 population) Internet dial-up = 14.2% (per 100 population) Fixed line = 16.0% (per 100 population) *Broadband = 12.8% (per 100 households) Note: Q2 2007 figures

Penetration Rate - Malaysia 90 80 78.2 74.1 70 60 55.9 Percentage 50 43.9 40 30.8 36.9 30 19.6 19.7 19.7 19.5 19.6 18.8 20 18.1 17.2 16.6 16.0 21.8 10 11.4 12 9.7 7.1 13.9 14.2 10.5 11.4 12.7 1.8 2.9 8.8 0.9 1997 1998 1999 2000 2001 2002 2003 2004 2005 Q2 2007 Fixed Line Cellular Dial-up

About MCMC Vision 2020 – to make Malaysia a developed nation The Malaysian Communications and Multimedia Commission (MCMC) was formed as part of the government’s K-Economy strategy Why the Malaysian Communications and Multimedia Commission came into being Vision 2020 – to make Malaysia a developed nation Knowledge is the driver of the New Economy Government wanted to leapfrog economic growth in the early 1990s C&M related activities would be at the core of the new engine of growth. Trends & Outlook Both content and networking industries are becoming increasingly important areas of economic growth. The global market experiencing a transition from production-based economies to ‘knowledge-based’ information societies. Primarily driven by convergence – which in turn is driven by technology (digitalisation) and economics . Impacting us greatly as individuals, societies and countries.

MCMC has a dual role in the C&M sector Role of MCMC MCMC has a dual role in the C&M sector Regulatory (Conformance) Present Developmental (Performance) Future The Commission plays a leadership role in promoting growth to C&M industry guided by the 10 National Policy objectives.

The 10 National Policy Objectives for C&M Developing industry capabilities Creating a robust applications environment Building a civil society Long-term benefits of end-users Nurturing user-confidence Nurturing local content and culture Malaysia: A Global Hub Promoting safe and secure networking The CMA is unique in that it spells out the national policy objectives for communications and multimedia which the Act is to promote. The ten objectives can be grouped into two clusters, i.e. a set of objectives geared towards Developing Industry capabilities, and another set of objectives intended to Promote Consumer Interest in a knowledge economy. The achievement of these two clusters of objectives would contribute to making Malaysia a major global centre and hub for communications and multimedia information and content services. Promoting access and equity Efficient allocation of resources

The Relevant Acts Malaysian Communication & Multimedia Commission Act (1998) and Communications and Multimedia Act (1998) Telecommunications, broadcasting and multimedia Postal Act (1991) Postal industry Courier service industry Digital Signature Act (1997) Issuance of license to certification authority

The Powers and Functions of MCMC To advise the Minister on national policy objectives To implement and enforce communications and multimedia laws To regulate matters relating to communications and multimedia activities not related to communications and multimedia laws To consider and recommend reforms to the communications and multimedia laws To supervise and monitor communications and multimedia activities 6. To encourage and promote development of the communications and multimedia industry 7. To encourage and promote self regulation 8.To promote and maintain the integrity of licensees 9. To render assistance to persons engaged in communications and multimedia 10.To carry out any function as the Minister may prescribe

ICT FOR PEOPLE WITH DISABILITIES IN MALAYSIA

Statistics People with disabilities – 170.4 K registered with Welfare Dept. Type of disabilities: Visually Impaired – 16.3 K Hearing – 26.3 K Limb – 56.7 K Learning Disabilities – 66.1 K Cerebral Palsy – 0.6 K Others – 4.4 K Occupational: Private sector – 5.5 K Government sector – 0.6 K Entrepreneur – 0.3 K Note: 2005 figures

Existing Frameworks on People with Disabilities National Welfare Policy 1990 : Proper attention to people with disabilities to enable them to be independent and ensure equal opportunity UN Declaration for People with Diabilities in Asia Pacific Region 1993 - 2002 : Emphasize on society awareness and provision of facilities for the better way of life for the disabled people National Social Policy 2003 : Assurance that every individual including people with disabilities able to participate and contribute to the nation development and enjoy better lifestyle

Existing Frameworks Regarding ICT & Disabilities Communications and Multimedia Acts 1998 (CMA98) Universal Service Provision (USP) – Section 202 “The Minister may direct the Commission to determine a system to promote the widespread availability and usage of network services and/or applications services throughout Malaysia by encouraging the installation of network facilities and the provision of network services and/or applications services in underserved areas or for underserved groups within the community” Convention on the Rights of Persons with Disabilities – United Nations Recognizing the importance of accessibility to the physical, social, economic and cultural environment, to health and education and to information and communication, in enabling persons with disabilities to fully enjoy all human rights and fundamental freedom

Universal Service Provision (USP) Program Pursuant to Part VIII, Section 204 of the CMA 1998, the Commission has established, controlled and operated the USP Fund (USPF) USPF serving sole purpose of implementing network facilities, network services, and applications services in the underserved areas and groups within communities This USP Fund is presently placed in the form of Fixed Deposits at licensed financial institutions. Related projects’ payments and claims (CAPEX/OPEX) only applicable to Designated USP Services Providers.

USP Program (cont.) The USP Fund, amounting to six per centum (6%) of licensees’ weighted net revenue annually, comprise the following: Contributions from Network Facilities Provider Individual/Class (NFP); Contributions from Network Services Provider Individual/Class (NSP); and Contributions from Applications Services Provider Class (ASP).

USP Program (cont.) The administrative processes of managing and administering USPF are specified under the Regulations as well as the SOPP, inter alia: R.27: Collection of Contribution from Licensees; and R.12, R.20: Disbursement of CAPEX and OPEX in the form of Advance Claims and Annual Claims processing.

ICT Initiatives under USP Program USP Communications Center Objective: To provide broadband internet access facilities to communities in selected underserved areas Target: 12 pilot centers located across Malaysia Status: On-going. Target Completion: Dec 07 Disabled people hired as Manager/Assistant

ICT Initiatives under USP (cont.) USP Broadband Libraries Objective: To provide broadband internet access facilities to selected libraries in the underserved areas Target: 44 libraries throughout Malaysia. Status: Completed Fair access to people with disabilities

Other ICT Initiatives People’s Communications Development Program – completed 2004 Objective: Provide internet access facilities via entrepreneurship program Target: 56 internet centers nationwide Disabled persons as entrepreneur at selected center Klang Valley Broadband Push 90 (KVBP90) - in progress Objective: To achieve 90% household broadband penetration in the Klang Valley by 2010 and to create demand for broadband services Target: Public institutions, school, libraries, communities within particular municipalities and disabled communities within Klang Valley

Incentives by Industry Telekom Malaysia Bhd – incumbent operator Special internet package for disabled persons Package Type Download Speed Upload Speed Monthly Price Features Streamyx 512kbps 512kbps 256kbps USD13 • With modem • Waive activation fee of USD22 • Waive installation fee of USD26 • Dynamic IP • 1 email Streamyx 1.0Mbps 1.0Mbps 384kbps USD19 Streamyx 2.0Mbps 2.0Mbps USD29 Streamyx 4.0Mbps 4.0Mbps USD43

Incentives by Industry (cont.) Celcom (Malaysia) Bhd – cellular operator No access fee 30-70% discount on voice call tariff Time dotCom – fixed and internet operator No rental fee

WAY FORWARD

New Frameworks New USP Regulation - to be gazetted end 2007 Widening the scope in providing access to internet and basic telephony to disabled communities National Policy for People with Disabilities – to be gazetted end 2007 Access to ICT facilities in the most suitable manner for the disabled communities

New Projects (cont.) Broadband for Communities Objective: Extending broadband connectivity to communities including access to people with disabilities nationwide Approach: Establishing handicap enabled and friendly version of USP Communication Center Target: Disabilities Centers, Schools, IHLs, Research Status: Pending new USP Regs. 2007

New Projects Expansion of USP Communications Center Target: Additional 77 sites Status: New sites under evaluation from State govts. Higher number of disabled people will be hired as Manager/Assistant

New Projects (cont.) Expansion of USP Broadband Libraries Target: Additional 90 libraries nationwide Approach: Friendly access to disabled people Status: New sites under evaluation.

Thank You http://www.mcmc.gov.my