Norman Reiss Center for Court Innovation Nonprofit Bridge Winning 100% Buy-in from Staff and Board for your Next Nonprofit Technology Adoption Norman Reiss Center for Court Innovation Nonprofit Bridge

Which applies to your project at your organization? 10 Scenarios Which applies to your project at your organization?

Scenario 1 Ideal - Staff, management and board support project during implementation and after launch (rare) Staff Management / Board Project Initiation / Planning Yes Project Implementation Post - Launch Hold a ‘Lessons Learned’ Meeting to Prep for Future Projects

Scenario 2 Everyone supports project before/during implementation, but there is no plan for staff adoption. Management/board moves on to other priorities Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Prepare a written plan to train staff & keep management / board involved post-launch

Scenario 3 Management / board enthusiastically support project, but staff aren’t involved until system is launched, when it turns out not to meet their needs Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Ask users to help build / test the new system

Scenario 4 Management / board initially support project, but lose interest during implementation and move to other priorities Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Develop milestones which require management / board approval before moving on to next step

Scenario 5 Management and board aren’t brought into project until implementation, when it is too late to meet their requirements, get their buy-in Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Involve management / board from the beginning

Scenario 6 Difference in priorities between management & board Staff Project Initiation / Planning ✔ ??? Project Implementation Post - Launch Get management / board on the same page (or don’t go forward)

Scenario 7 Change in business processes isn’t reflected in project requirements Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Build in a change management system - and use it

Scenario 8 Change in organization priorities Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Pay attention to signs that you need to drastically alter project scope or possibly walk away from project

Scenario 9 New staff don’t get adequate training Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch ??? Plan for a continuing training schedule for current and new staff

Scenario 10 Over reliance on consultant / vendor Staff Management / Board Project Initiation / Planning ✔ Project Implementation Post - Launch Plan for transfer of knowledge from implementer to staff

Best Tip to Insure Stakeholder Buy-In Start building relationships with stakeholders long before you start your project