Performance Indicator Initiative (PII) Feedback on 2016 Q4 Reporting June 6, 2017 - Dirk Hogewoning
Agenda Why PII? Compliance and how do we measure it Quick steps: ensuring 100% compliance Reminders, information and process Obstacles and user feedback Data Refresh
Why PII? Goal & Objectives To effectively and efficiently control and manage 81 accountability agreements on quarterly basis (for a total of 664 metrics/indicators) To comply to our accountability mandate in due diligence To implement with the least amount of disruption and additional effort required from the Health Service Provider (HSP) Introduced in 2016 Q2 reporting period (October 2016) All sectors are now reporting Design with end-user role in mind Alternative software solutions; time and budget restrictions
Compliance and how we measure it All comments on performance indicators are mandatory each quarter. All comments on explanatory indicators are optional Comments on local obligations vary and are indicated when mandatory All requested input on values are mandatory The above rules are subject to change, follow the mandatory * indicator on screen. HSP’s feedback is subject to LHIN consultant’s acceptance / rejection LHIN Consultant’s response is measured for compliance
Compliance: LHIN-level trend
Compliance: Sector-level
Compliance: HSP-level, CSS
Compliance: HSP-level, CHC
Compliance: HSP-level, CMH
Quick Steps: Ensuring 100% Compliance in 8 - 9 Steps Log in by selecting “performance” at www.sedatacentre.ca A menu will be presented. Choose “Health System Indicators Dashboard – by HSP” If a menu is not presented, navigate to: Performance -> SAA Indicators -> 01. Health System Performance Dashboard – by HSP Select most recent Period group 2017-?? at the prompt and Run Document. Select Sector: e.g. MSAA_CSS / MSAA_CHC / MSAA_CMH Select your institution Click on “Reporting Overview” on top of screen Add comments and values by clicking in the field. (* indicates mandatory feedback) Click “Save Comments and Values”. No * showing = job complete! PS: to enter a value of 0 at “submitted value” column, enter “0.001”
About the narrative feedback Comments/Notes in some cases may be extensive (several paragraphs) or refer to another document (i.e. some working document that the LHIN consultant has access to) or perhaps just contain the words “no action taken”, “no comment”, “no activity this quarter” (as discussed/agreed with the LHIN consultant). But do not: Ignore State the obvious Say “not applicable to us” (because it is, unless agreed to by LHIN consultant). Is your organization part of the solution? Give an absurd or nonsensical response
Reminders, Information and Process The LHIN e-mails reminders each quarter. Next reporting period starts July 24, 2017 The reminder will include a FAQ document – please read! This document is also on-line:- follow at the menu or dashboard. Process after completion of HSP input: LHIN Consultants review input and follow up where required. Consolidate reporting on LHIN-level as feedback to MOHLTC (Performance indicators) Group-review of pressing issues and identify risks, priorities for corrective action Escalation process initiated where required, may result in meetings or PIP (extreme scenario)
Obstacles and User Feedback Challenges User experience Recommendations to improve the system Dirk.Hogewoning@lhins.on.ca
Data Refresh Expect communication asking to provide us with service data Covering April 2015 – March 2017 (two years) CSS: Extract from NesdaTrak - run LHIN report CHC: Extract from Nightingale CMH / AMH: Extract from EMHWare De-personalized service data for planning, trending, regional gap-analysis and to complete our new sub-region population & health profiles.
THANK YOU!