Commonwealth of Massachusetts Non-Emergency Medical Transportation Brokerage Overview Bill McGuinness – Transportation Manager Mass.Gov/HST

Department of Developmental Services (DDS) MassHealth (MH) Department of Developmental Services (DDS) Department of Public Heath (DPH) Department of Mental Health (DMH) Mass Rehabilitation Commission (MRC) Massachusetts Commission for the Blind (MCB)

HST Participating Regional Transit Authorities

Transportation Models Program Based Demand Response Day Habilitation DDS Work Sites DMH Clubhouses DPH Early Intervention Programs Routine Medical Appointments Substance Abuse Clinics Dialysis Appointments

Vehicle Qualifications Be registered and garaged in Massachusetts Have a Livery Registration Must have signage (Minimum 2” lettering, and must be on both the passenger side, and rear of the vehicle) Be smoke free Have no mechanical/body issues that effect safety Must have a valid (non-rejection) state inspection sticker. Must have proper safety equipment on board (seat belt cutter, chock blocks, first aid kit) Age Restriction – 5 years ambulatory, 7 years chair car (Program Based only)

Vendor Staff Qualifications Pre-employment drug and alcohol screening Clean RMV Record (Drivers Only) Clean CORI (Criminal Offender Records Information) Complete HST Mandated Trainings (See next Slide) Checked against the OIG (Office of the Inspector General) Exclusion list with no finding.

Training Requirements Program Application   TRAINING REQUIREMENT Universal DRIVER ONLY: Driver rules and regulations; Defensive driving & reacting to skids, and Vehicle stalling & brake failure DRIVER AND MONITOR: Proper use of vehicle safety equipment; content and use of all first aid kit items; use of two-way radios, if applicable, and emergency vehicle evacuation procedures DRIVER AND MONITOR: Accident procedures & Incident reporting DRIVER AND MONITOR: Correct use of Consumer seat belts, including correct use of child safety restraint devices for all programs serving children DRIVER AND MONITOR: Use of Wheelchair lift & proper wheelchair securement DRIVER AND MONITOR: Human rights and sensitivity to Consumer needs, including disability awareness, passenger assistance and accommodations for service animals (guide dogs) in vehicles DRIVER AND MONITOR: Familiarization with the HST and Agency standards, specifications and procedures, including mandated reporting of suspected abuse or neglect and suspected Medicaid member or provider fraud and abuse, driver and monitor performance standards, consumer pickup protocols, and data privacy and security rules and requirements, including compliance with the HIPAA Rules, EO 504 and all other applicable laws, regulations, policies, procedures and standards applicable to Transportation Provider (including those set forth in Section VIII, below) Program-Based DRIVER AND MONITOR: First aid; reaction to seizures, universal precautions and “vehicle empty” inspection procedure DPH Only DRIVER AND MONITOR: Certified in basic first aid (4 hours). The certification must be through the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current DRIVER AND MONITOR: Certified in CPR for infants and children. The certification must be through the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current

FY15 Data

HST In The News

HST In The News (Continued)

HST In The News (Continued) Source – Pioneer Institute http://pioneerinstitute.org/featured/who-runs-the-best-paratransit-system-in-the-mbtas-district-not-the-t/

Questions?

Contact Information Bill McGuinness Transportation Manager EOHHS Human Service Transportation Office 100 Hancock Street, 6th Floor Quincy, MA 02171 William.McGuinness@State.MA.US Website: www.Mass.Gov/HST