Florida Public Service Commission’s 2007 Storm Preparedness Workshop AT&T Florida Representatives: Wayne Tubaugh, Kirk Smith, Jennifer Kay, Esq. May 23, 2007

Storm Hardening & Preventative Measures for 2007 Storm Season The industry has come a long way -

AT&T Florida is prepared for storms Storm Hardening & Preventative Measures for 2007 Storm Season AT&T Florida is prepared for storms

Storm Hardening & Preventative Measures for 2007 Storm Season What have we learned? Our Orientation Our Process Planning / Debriefings Workshops & Drills Preparation is Key Constant Monitoring Early Warning Mobilizations / Staging of Assets Action Oriented Functional Team Bridges Turf Team Calls Regional Calls Field Enabler-Centric Emergency Operation Center Command & Control Intervention Team Lead Morning Sit – Rep Constant Calibration Executive Participation Act & Adjust Attitude is EVERYTHING Solve the Problem! Discussions with Intensity (DWIs)

Storm Hardening & Preventative Measures for 2007 Storm Season Collaborative efforts with certain Investor Owned Utilities (IOUs) Emergency restorations Infrastructure hardening Ongoing pole inspections Ongoing vegetation management Florida-specific “table top drill” (storm simulation) June 7, 2007 and Generator Tracking System (GTS) training in early June New contract with propane provider (24 hour availability) Improved ability to secure remote terminals through door straps and cabinet covers Elevated certain platforms for critical network equipment prone to flooding

Storm Hardening & Preventative Measures for 2007 Storm Season Wrapped Remote Terminal Raised Platforms for Remote Terminals

Storm Hardening & Preventative Measures for 2007 Storm Season Benefits of the AT&T/BellSouth merger: Unified network managerial control facilitating efficiency Local Mobility Long-distance Custom-built emergency communications vehicles with satellite uplink facilities

Storm Hardening & Preventative Measures for 2007 Storm Season Custom-built emergency communications vehicles A National Disaster Recovery (NDR) Emergency Communications Vehicle at the Miami, FL demonstration site. The van is used to establish voice and data communications to a recovery site using a satellite link to the AT&T Network. AT&T has a fleet of custom-built emergency communications vehicles with satellite uplink facilities that can be immediately deployed to establish command centers and communications capabilities. These are fully-equipped, completely self-sufficient centers. They are equipped with generators, a satellite dish for constant communications, LAN connectivity and a PBX phone system, and provide room for more than thirty (30) technicians.

Storm Hardening & Preventative Measures for 2007 Storm Season Since the last hurricane season, AT&T has: Purchased 158 additional portable generators for regional deployment Added more than 30 portable generators to local inventories for Florida Installed permanent generators at more than 175 strategic remote terminal sites in Florida The increased availability of back-up power will minimize outages.

Storm Hardening & Preventative Measures for 2007 Storm Season Network Element Recovery Regional Generator Pool Sites Jacksonville

Storm Hardening & Preventative Measures for 2007 Storm Season Network Element Recovery ____________ Portable Generator Deployment Strategy

Storm Hardening & Preventative Measures for 2007 Storm Season Network Element Recovery ________ Generator Deployment Site Orlando, Florida

Storm Hardening & Preventative Measures for 2007 Storm Season Actions that enhance network reliability E911 and Cell Site Strike Teams Severe Weather Central Office Checklist Advanced mapping and tracking technology Generator Tracking System (GTS) used to manage deployment of portable generators Permanent generators at large remote terminal sites

Storm Hardening & Preventative Measures for 2007 Storm Season AT&T Florida’s Network performed well during the last hurricane season: Over 97% of its utility poles remained intact following Hurricane Wilma. AT&T Florida strives to incorporate lessons learned into better practices and procedures for the future. AT&T Florida believes that the new and/or improved practices and procedures will minimize damages and outages in future storms.

Storm Hardening & Preventative Measures for 2007 Storm Season AT&T Florida remains committed to providing high quality service to its customers before and after storms. AT&T Florida’s long-standing dedication to comprehensive storm preparation and prompt restoration, coupled with the increased resources available to AT&T Florida as a result of the merger, place AT&T Florida in a better position to protect its network from storm damage, repair facilities and restore service efficiently following severe weather events.

Storm Hardening & Preventative Measures for 2007 Storm Season Our greatest asset is our people Mission To provide a safe environment for the people of AT&T and their families following a disaster. With this support, our people can concentrate on restoring service to our customers.

Storm Hardening & Preventative Measures for 2007 Storm Season Our greatest asset is our people Our Greatest Asset is

Thank You!