Platform as a Service (PaaS) Global Negotiations Insight Patty Bednarczyk and Steve Smith

Evolution of Hosting Services On–Premise Data Center Companies are shifting away Co-Locating Companies started the migration Rent real estate BYOL and hardware Cost benefits –capital vs expense Managed by 3rd parties Hosting Services

Evolution of Hosting Services Types of Hosting Services Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS)

Evolution of Hosting Services Software as a Service (SaaS) Largest and most mature cloud service Customer uses the Web to access their applications Provider manages all support: applications, runtime, data, middleware, OS, virtualization, servers, storage, networking

Evolution of Hosting Services Platform as a Service (PaaS) Provider hosts their software and hardware Gain a framework to build upon to develop or customize applications. Makes the development, testing, and deployment of applications quick, simple, and cost-effective. Provider manages OS, virtualization, servers, storage, networking. Customer manages the applications.

Evolution of Hosting Services Infrastructure as a Service (IaaS) Provider hosts hardware and infrastructure Self-service model for accessing, monitoring, and managing remote datacenter infrastructure, such as compute, storage, networking, and networking services Benefits: Avoid the purchase of hardware Personnel, real estate, etc Clients purchase IaaS based on consumption, similar to electricity or other utility billing

Considerations/Concerns of Hosting Privacy Considerations Perceptions of China – Government issues Who owns the data How is the data segregated What happens after the contract term is up What happens if there is a security breach Security Concerns Access via Internet, convenience vs risk Data Governance Classify data as Public, Internal Use, Protected, Confidential

Asia-Pac PaaS Experience Off Mainland Approach Dedicated/Virtual Data Center Connectivity BYOL Complexity of contracting with China and US-based companies for China Language Impact

Asia – Pac PaaS Overview Challenges Cloud Connectivity – multiple contracts Working internationally – time zones, languages, evolving technology Lessons learned PaaS vendors still maturing PaaS is less flexible

EMEA Datacenter Co-Lo Experience Overview Brussel’s site was moving SJM had 2 people for IT support Covered sw updates, server changes, cabling, power, UPS, cooling Needed a 3rd party for Server changes, water, cooling, security, and monitor/maintain UPS, generators, utilities, cooling Lessons learned 1st right to add’l space Ownership of power, cooling

Hosting Services – It’s Future Hybrid services – Converging hosting and in-house Tools available for customers to manage both sites SaaS continues to grow Customers demanding/preferring it Less expensive than in-house Public Cloud Data Usage aided by data location laws Keep data local, in country

Hosting Services – It’s Future Tier 1 vendors, Microsoft, Amazon, Google Put contract in place now, user will put on credit card Can be managed if under contract, access to usage reports

Lessons Learned International Business Start early Seek local talent

Evaluation and Materials Questions? Evaluation and Materials Take this time to go the conference app http://itps2016.sched.org find this class, and fill out evaluation. If you need the PowerPoint, it’s on your thumbdrive