Jeff Goodman, Director, University of Bristol Careers Service AGCAS Training for New Heads of Service 6-7 January 2009

University of Bristol leadership model The characteristics of good leadership: Vision – guides the team to a clearly defined vision of the future Decision making – makes and implements good quality decisions Communication – ensures good 360˚ communication, is clearly understood and listens perceptively Action – personally responsible for making things happen

NHS Staff leadership management guidelines (1) A leader should be: Authorative Affiliative Demonstrative Coaching Coercive Pace Setting

NHS Staff leadership management guidelines (2) A good leader or manager will often display the following traits: Enthusiasm Commitment and interest Toughness Fairness Humility Confidence Integrity

Hints & Tips - Staff management You set the tone Be clear, be positive, be fair Give feedback, support, credit and thanks Consult - but then make decisions – don’t delay or procrastinate Be around – get your hands dirty Be proactive Confront problems and problem people Don’t do it all yourself – delegate Encourage small mixed team projects Get the detail right Build on what you do best Establish a support network

Possible/likely problems Conflict Performance listen deal with fast stay impartial diffuse anger be clear / direct listen Set / agree targets / expectations Poor working relationships combined appraisal focus on objectives rejig team