Change Management Committee Meeting July 11, 2016

Website Analytics

Stakeholder Survey, 2nd Wave Results Stakeholder Survey, 2nd Wave Results Sent to 333 advisors; 37 responses = 11.2% rate Colleges & Core Units Arts 1 Business 6 CALS 11 CLAS 6 Continuing Ed 1 Education 1 Engineering 4 Pharmacy 1 PHHP 1 Student Affairs 1

Level of Responses: Faculty 9 Staff Management 4 Staff 22 Unknown 2

Current Uses of Student Systems Answer % Count Academic Advising 97.30% 36 Admissions 54.05% 20 Student Records 94.59% 35 Financial Aid 0.00% Student Financials 13.51% 5 Reporting 48.65% 18 Room Scheduling 32.43% 12 Course Scheduling 40.54% 15 Technical Support 8.11% 3 Systems and Data Management 29.73% 11 Other, please describe: 18.92% 7

Personal Awareness of COMPASS Answer % Count High 10.81% 4 Medium 45.95% 17 Low 32.43% 12 Unaware until this survey Total 100% 37

Dept’s or Colleagues’ Awareness Level Answer % Count High 11.11% 4 Medium 36.11% 13 Low 41.67% 15 Unaware Total 100% 36

Personal Optimism or Hopefulness Answer % Count Very high 5.41% 2 High 40.54% 15 Neutral Low 8.11% 3 Very low Total 100% 37

Optimism Helpful Unification and modernization of systems Integration Better interface and ease of use New functionality Better reporting Fuller data for advising Involving appropriate people Frequent email communication Updates from implementation teams College meetings Webinars and visuals Training & more training

Greatest Concern Greatest Obstacles Ease of use Training and learning curve Loss of functionality Loss of NERDC Problems with implementation, bugs in system Size of the effort Insufficient communication and stakeholder engagement

Desired Accomplishments Efficient and user-friendly systems Smoother interactions for students, faculty and staff Better access to data for analysis and reporting Ability to see what students see Better results ultimately for students

College IDP Sessions Additional requirements gathering for COMPASS-SIS Modification of summer engagement that included campus participation in SIS work group wrap-ups and Town Halls Outgrowth of student journey mapping and business process analysis

Student Journey Mapping Identify and document business processes affected by the modernization program Determine the inputs, outputs and subject matter experts Classify the business processes to align with program solutions—SIS, CRM, MDM, etc.

Picture Card Design Mapping (PCDM) Activity: a distinct observable behavior necessary to complete a transaction as part of a process Role: the individual or role responsible for the action Personal contact: the physical presence of more than one person in proximity at same time Paper: any written documentation printed, copied or distributed Computer: communication, access, storage and systems that enable and expedite the flow of information and execution of transactions