Working IN Your Business Leadership Series 2017 CAMPUS-WIDE Working IN Your Business vs ON Your Business Marge Epperson, CEO Physical Therapy Partners LLC (dba PTpartners) KC Business Journal 2016 Class of “Women Who Mean Business” FRIDAY, June 23, 2017 @ 12:00 – 1:00 p.m.

My Journey… Hospitals - 1986 Outpatient - 1993 Bethany Med Ctr Research Med Ctr Lawrence Memorial Hosp. Outpatient - 1993 Work Capacities Rehability HealthSouth Nueterra - 2005 PT Partners

“Never get so busy making a LIVING that you forget to make a LIFE.” Challenges Work Life Balance Self Investment/Wellness Healthcare Industry Declining reimbursement Healthcare reform Employees Biggest asset Time commitment Fierce Conversations “Never get so busy making a LIVING that you forget to make a LIFE.” -Unknown

“The art of communication is the language of leadership” Communication strategies Everyone is unique Immediate feedback Rounding/1:1 (Quint Studer) Kolbe Index (Kathy Kolbe) “The art of communication is the language of leadership” -James Humes

Kolbe Index Not an IQ or Personality test How you approach “do” our work Observable behaviors driven by instinct When individuals are free to act according to their own natural talents the result is: Individuals become more effective & less stressed Teams perform better Relationships improve People stop forcing others to do things “their way”

Kolbe Index Kolbe 4 Action Modes Fact Finder – How we deal with info and data. Follow Thru – How we deal with organization. Quick Start – How we deal with risk and uncertainty. Implementer – How we deal with the physical or tangible world

He is the one that gets the people to do the greatest things." Leadership Coach Facilitating the problem solving process Don’t be a “fixer” of problems Coaching questions Empower Employee development Motivate Be a cheerleader Recognizing accomplishments "The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things."  -Ronald Reagan

Leadership Vision / Mission / Plan Mission – Organizations Purpose Vision – Organizations Direction Become the leading partner in rehab services. Mission – Organizations Purpose Elevate and connect providers of rehab services by building solutions to achieve financial success. Plan – Business models, strategies, goals, tactics, action plan . “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion."  -Jack Welch

Leadership Produces energy Drives vision Ignites others Passion Produces energy Drives vision Ignites others “A great leader’s courage to fulfill his vision comes from passion, not position.”  -John Maxwell

Leadership Lead by Example Your actions influence others Be proactive not reactive Acknowledge your own failure Take responsibility Walk the talk “If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.”  -John Quincy Adams

Leadership Team-oriented Supportive management Culture Team-oriented Supportive management Shared values, beliefs and goals Honest and trusting relationships “Culture can become a ‘secret weapon’ that makes extraordinary things happen.”  -Jon Katzenbach

Get out of the weeds! Stop working “in the weeds” -Work ON the business not IN the business

Straight A Leadership   - Quint Studer Hardwiring Excellence  - Quint Studer Winning with Accountability – Henry Evans Fierce Conversations – Susan Scott Monday Morning Leadership – David Cottrell The 5 Coaching Habits of Excellent Leaders – Lee J Colan Sticking to It, How to Consistently Execute Your Plans – Lee J Colan Good to Great - Jim Collins 5 Dysfunctions of a Team - Patrick Lencioni HBR's 10 Must Reads On Emotional Intelligence - Harvard Business Review Strengths Finder 2.0 - Tom Rath  First Break All The Rules - Marcus Buckingham