Understanding and Developing User Involvement in a Public Authority

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Presentation transcript:

Understanding and Developing User Involvement in a Public Authority Jan Gulliksen and Elina Eriksson Uppsala University Dept. of Information Technology Human-Computer Interaction http://www.it.uu.se/research/hci

The Public Authority 500 employees Registering company information No governmental funding Mainframe, manual handling Development through IT-department User support

Computer-Supported Administrative Work and Health Factors

The Workshop Discussing user involvement in IT-development 17 participants Defining words used during workshop

Problems General goals contradicts health and usability issues Lack of time Attitudes Tech-lingo User support or superman user?

Solutions User pool Man years in budget Education and Lobbyism Less formal specification

Future Work At this Public Authority The other Authorities