MAPS KIOSKS Indoor Wayfinding System Replacement Executive Sponsor: Chris Siebenaler Project Owner: Brad Shaink
Maps kiosks Helping patients find their way Wayfinding Maps App comes later Helping patients find their way Replacing existing old technology and screens with new, updated system and touchscreens Process Install new screens first Then install new software Meaning, for a little while, you may see new screens with old technology Wayfinding
Maps kiosks Wall-mounted and free-standing
Maps kiosks Up-to-the minute information We can easily reroute as needed Indoor walking paths around restricted areas Outdoor paths to bypass construction zones Patients can search for many points of interest Physician directory to find their doctor Restaurants, gift shops, restrooms, Medical Records and many more places
Employee responsibilities Get informed Try out Maps kiosks in the hospital Be prepared to answer patients’ questions about the kiosks Communications to managers: ensure your employees are prepared to answer patient questions
Timeline Campus Go-Live Status HMWB 2016 Sept. 12 Complete HMSL Dec. 6 HMSTC 2017 March 28 HMTW June 1 In progress HMW Aug. 29 HMH Dec. 5 HMSJ 2018 HMSTJ May 1 North Tower Aug. 18
Preparation Hardware Kiosk content reviews Routes Campus maps Physician content Department content Routes Tested by project team, but content requires signoff
Content Review
Department Content Departments patients look for most often Perioperative Guest Relations Volunteering Medical Records PT/OT Emergency Services Recommended naming convention Practice/Department Name Building, Address, Floor, Suite, Phone
Physician Content MOBs Outpatient departments and clinics Physicians Weight Management, Pulmonology, Sleep Medicine, Cath Lab, Breast Care Center, Lung Center, Infusion Center, etc
Physician Content Naming Convention Last Name, First Name, Credentials Practice/Department, Building, Address, Floor, Suite, Phone
Communications Plan
Tactical Plan Overview Media Tactics Marketing/ Communications Collaborate to provide messaging for inclusion in hospital communications Presentations Sr leadership Management Assembly Emails Project-branded emails to everyone - coming [date] Weekly, beginning five weeks before launch Project-branded emails to everyone - coming tomorrow Project-branded email to everyone - available now Physician IT News-branded email to physicians - coming [date] (physician awareness in case of patient questions) Physician IT News-branded email to physicians - available now Project-branded emails to leadership about kiosk changes Digital MADI boards Screensavers Websites help.houstonmethodist.org/maps (resource for management to include Meeting-in-a-Box toolkit) MethodistDocs.com Flyers Key messages
Sample Deliverables Notifications Flyer - linked on email, on Help.HoustonMethodist.org/Maps Email
Sample Deliverables MADI board Maps IT Help page
Questions?