Leading the Pack in eResource Management COSI Conference 2014 eResource Central Leading the Pack in eResource Management Margaret mcevaddy account manager

Summary Introductions Key functionality eRC and the BLUEcloud A brief history of eRC Product demo Roadmap Vendor integration status Q&A

A crazy digital world Various patron portals per vendor Multiple title formats and proprietary eReaders Lack of interoperability between systems: https://www.youtube.com/watch?v=Zhoos1oY404

Eresource central: one stop SHOP All licensed vendor titles in a single administrative interface Search, facet, and create custom collections cross-vendor Seamless syncing for patron discovery Checkouts, previews, and holds from hitlist My Account integration, including hold cancellation and early return

Erc and bluecloud: 23 releases! eRC 1.0: June 2013 eRC Admin w/ collection management and dashboard Recorded Books and Baker & Taylor imports/availability/checkouts, OverDrive imports/previews (Enterprise 4.3) OverDrive Advantage support eRC 1.1: October 2013 Facets and improved search, 3M Cloud Library imports/availability/checkouts eRC 1.2: November 2013 OverDrive checkouts UA 2014.1 (February 2014) Auto syncs from vendor packages to Discovery portal UA 2014.2 (March 2014) Faster collection creation UA 2014.3 (April 2014) Dashboard export to CSV UA 2014.4 (May 2014) My Account support for Enterprise GA6 (Baker & Taylor, OverDrive, and 3M Cloud Library) Over 16 patches!!! OverDrive Stream Support Vendor regional support Vendor and eRC fixes

Erc today Over 108 customers implemented since release in June 2013 Over 145,000 downloads transacted through eRC web services Symphony and Horizon customers using eRC in multiple worldwide regions on the SirsiDynix BLUEcloud platform 7 vendors integrated OverDrive Baker & Taylor/Axis 360 Recorded Books/OneClickdigital 3M Cloud Library Open Library Project Gutenberg Ingram MyiLibrary (pilot starting soon)

Erc product demo Staff Metadata harvested nightly from vendor Live availability and total copies Custom collection creation, including searching cross-vendor and search filters/facets OverDrive Advantage Account support Auto-syncs keep your Discovery portal up-to-date with your licensed content for supporting vendors

Erc product demo Patron Integrated search with ILS content eRC-specific search facets Checkouts and live availability in the hitlist Item previews supported for some vendors In Enterprise GA6: holds, holds and checkout views, cancel holds and early returns for supporting vendors

SirsiDynix Discovery and eRC St Helen’s Library Services West Dunbartonshire – library online eRC Demo System

Looking ahead Vendor Support Portal (ongoing) BLUEcloud Cataloging integration (work beginning in Q3) Additional vendor integrations UX/UI revision for more seamless Universal Admin experience Patron authentication support

Erc vendor status Current Vendor Integrations Patron App Support   Functionality Import Licensed Metadata Auto-Remove Unlicensed Titles Hitlist Authentication Availability Preview Checkout Place Hold View Holds Cancel Holds View Checkouts Early Returns Regional Support Patron App Support Universal Admin Enterprise GA5+, BLUEcloud PAC 1.0, BookMyne 2014.x (Late Summer), Social Library 2.0 Enterprise GA6+, BLUEcloud PAC 1.0, BookMyne 2014.x (Late Summer), Social Library 2.0 Vendor OverDrive Yes Yes* General Axis 360 (Baker & Taylor) Not yet supported No OneClickdigital (Recorded Books) Pending 3M Cloud Library US/Canada only Project Gutenberg NA Open Library Ingram MyiLibrary (coming soon) Complete Vendor Status Contacted Discussions Integration Underway Askews & Holt EBSCO eBooks Mackin CCH Australia HOOPLA (Midwest Tape) DeMarque/Pret Num. Freegal Total Boox Bibliotheca Bolinda Follett Gale/Cengage ProQuest/ebrary

ASKEWS & HOLTS Metadata imports Title licensing Title availability Current functionality: Metadata imports Title licensing Title availability Cover art for titles Outstanding: Checkouts/one-click downloads: Askews has implemented, SirsiDynix are testing. My Account integration. Askews has coded to the eRC v1 API and will need to include eRC v2 API, we are in discussion. Previews. We are in discussion.

George Purefoy Municipal Complex Frisco, TX

Demographics of eBook Readers** Frisco Demographics* Demographics of eBook Readers** Median Age: 34 Age of highest level of eBook readers: 30-49 Median Annual Household Income: $111,690 Annual Household Income of highest level of eBook readers: $75,000+ Education Level: 58.7% Bachelor’s Degree or higher Education Level of highest level of eBook readers: College+ *http://friscotexas.gov/departments/planningDevelopment/comprehensiveplanning/Pages/Demographics.aspx **http://libraries.pewinternet.org/2012/12/27/e-book-reading-jumps-print-book-reading-declines/

Q&A Q&A

Dain Berrett