21st Century Sport Programmes Student Tennis Conference 1 April 2017

Me!

Innovation Scale People Aim Outcomes What are the challenges your network of project delivery staff face? Where can SG add value? Ealing: “we really struggle with how to communicate what we achieve” “We don’t always now what success if really going to look like at the outset”, e.g. the brief is to engage and provide positive impact, but what the positive impact is can be unforeseen - Stakeholders don’t necessarily understand how DS sessions/activities differ from more standard activity programmes - Stakeholders have different expectations for what participation, regular participation and success look like and what a realistic activity habit look like Observation and surveys: staff views on end users are critical, both to understanding what end users want, what’s working and to spotting future trends Scale Aim

Innovation – task 1 Split into 2 groups Group 1 to define innovation Group 2 to write down synonyms for innovation 3 minutes

“Creating a new solution to a problem” Definition: “Creating a new solution to a problem” Innovation

Aim Acquisition Retention

People Self Object Social Expectations Experiences Outcomes Security Identity Mastery Object Empowerment Engagement Achievement Social Belonging Nurture Esteem Expectations Experiences Outcomes “The Forbes Mindsight Matrix” The Science of Why, David Forbes, 2015

Innovation – task 2 As a group highlight what you want to know about the customer (the 13-17 year olds). Write on a sheet and review. 2 minutes

Scale 1. Innovator 2. Field Team 3. Leisure Operator 6. Player 5. Coach 4. Centre Manager

Innovation – task 3 For the 13 – 17 year olds – who are your key delivery partners going to be? How are you going to encourage them to deliver for you? – Group feedback. 5 mins

21st Century Sport Programmes Student Tennis Conference 1 April 2017