E-GOVERNANCE PROMOTION STRATEGY IN THE REPUBLIC OF BULGARIA 2013-2017 (DRAFT) This document has been prepared by the Korea – Bulgaria IT Coordination Center at Sofia University September 2012

Vision and Mission Vision: Society informed on the practical achievements, benefits and advantages of the e-governance and on the opportunities to use them in households and employment. Mission: Mobilizing all communication channels in order to reach the end-user in the most affordable way for him through the most commonly used means of communication

The Strategy aims: To outline the framework for the promotion of e-governance in Bulgaria with a view to its full entry into the daily life of Bulgarians and thus help achieve the goals of the Common Strategy for E-governance in the Republic of Bulgaria 2011-2015.

Expected outcomes User to be aware of the availability of e-services; User to understand the functions of various applications and their abilities for application and receipt of e-services; User to be interested to use electronic services; User to use electronic services; User to be satisfied with the e-services used User to recommend electronic services to others

Main Stakeholders in the Implementation of the Strategy Council on E-Governance Operational Coordination body for the development of e-governance Ministries and Departments Municipal and District Administrations ICT Companies NGOs Media PR Agencies Scientific and educational organizations (BAS, Universities)

Basic Principles of E-Governance Promotion Differentiation Equal access Building Trust Decentralization Sustainability and Transparency Effective use of all communication channels Accessible way of presenting the information

Main Priorities Focusing the efforts of public administration at central and local level to promote the achievements of e-governance through: Improvement of the portals of the PA; Launch of awareness raising campaigns; Information of, promotion among and training of the PA staff involved in delivery of e-services - through seminars, training, education and demonstration activities Effective use of the potential of the Internet and e-mail providers Targeted use of media Active involvement of ICT companies and NGOs

Organization, Coordination and Management of the Strategy Council on E-Governance Operational Coordination body (MTITC) Information Council for the promotion of e-governance E-Governance related Directorates and Units at Ministries, Departments, and Municipalities