Chapter 1 Communicating in Your Life BOOT CAMP: Week 1 Chapter 1 Communicating in Your Life Copyright 2010 South-Western Cengage Learning

The Communication Process Message Sender Receiver Channel Feedback Noise © Photodisc / Getty Images Senders and receivers are important elements in the communication process. 1.1 The Communication Process and Its Forms

The Communication Process Message – idea expressed by verbal or non verbal symbols. This includes something spoken, written, gestures, postures, color, light, facial expressions. Sender – person who creates and shares a message. Channel – mode or form used to send a message. Feedback – the response of a receiver to a message. Can be non verbal or verbal or no response at all. Noise – is any type of disruption that interferes with the transmission or interpretation of information from the sender and the receiver. There are different types of noise, such as physical noise, psychological, semantic, and physiological.

Communication Cycle Message Receiver Feedback Sender Channel Noise

Purposes of Communication Obtain or share information Build goodwill and image Goodwill is a positive feeling or attitude toward others Persuade Persuade means to convince others to adopt an opinion or take a certain action. Build relationships and self-esteem © Digital Vision / Getty Images People communicate in meetings to share information. 1.1 The Communication Process and Its Forms

Types of Business Communication Communication inside the company and with customers and others outside the company Formal and informal communication Formal – supervisor to those he/she leads Informal – does not follow lines of authority Communication direction Travels up and down or across (lateral) © Photodisc / Getty Images Communication among peers is called lateral communication. 1.1 The Communication Process and Its Forms

Written and Oral Communication Written is best for providing a record of information exchanged. Written is best for referring back to it as necessary. Written allows for the receiver to revise message until it is logical and clear. Oral is fast and allows the receiver to give immediate feedback.

Protecting Confidential Information Confidential information is data that should be kept private or secret Examples: Patient health records Employee salaries Plans for a new product Employees should not share confidential data with people who are not authorized to have it 1.1 The Communication Process and Its Forms

Communication Barriers Things or conditions that interfere with communication External barriers Poor lighting, heat or cold, and noise Document appearance Closed communication climate Internal barriers Educational background, experiences, and biases Lack of interest or motivation 1.2 Overcoming Communication Barriers

Audience Profile Questions Overcoming Barriers The sender’s duties Audience analysis Understand the receiver Message environment Symbol and channel selection Seeking feedback © Digital Vision / Getty Images The message environment affects how listeners receive a message. Audience Profile Questions 1.2 Overcoming Communication Barriers

Overcoming Barriers The receiver’s duties Reading Listening © Blend Images / Getty Images Readers should select a quiet location that is free from distractions. 1.2 Overcoming Communication Barriers

Vocabulary audience analysis business communication channel communication barriers confidential information external communication barriers feedback goodwill grapevine internal communication barriers listening message message environment nonverbal symbols reading receiver scanning sender verbal symbols

Audience Profile Questions What is the age and gender of the receiver? Does the receiver have experience or education related to the topic? What are the concerns and needs of the receiver? What are the beliefs and viewpoints of the receiver? Will the message make the receiver happy? sad? pleased? upset? 1.2 Overcoming Communication Barriers