Orchestra Pits Common and Not –So-Common SCC LIS Problems Claudia Harrier The Vancouver Clinic LIS administration problems arise from time to time. This workshop will address ideas to organize problems and fixes. It will also address a sampling of those annoying problems which can be the “pits” because you know you have addressed sometime before.

Overview Introduction Organization Problems Help is on its Way Conclusion/Q&A

Organization Card File Notebook Excel File 3 ideas to organize problem solutions

Advantages: Disadvantages: Convenient Portable Can reference when on another computer screen Disadvantages: Not available when you are not in close proximity Limited Space Not searchable CARD FILE

Advantages: Disadvantages: Print and store printed pages Portable Can reference when on computer Disadvantages: Not available when you are not in close proximity Not searchable Time-consuming to keep in order NOTEBOOK

Advantages Disadvantages Searchable Easily organized EXCEL FILE Advantages Searchable Easily organized Accessible everywhere Can’t be displaced Can “cut & paste” solutions Disadvantages Toggling back and forth if you do not have dual screens

Excel Worksheet An example of an Excel file

PROBLEMS Personal Options View Interfaces Multisite Translation Table Microbiology Reference Lab TAT Violations Printers

Time-Out Open in Edit Mode Customized Settings Collect/Receive PERSONAL OPTIONS Time-Out Open in Edit Mode Customized Settings Collect/Receive Change Password

Timeout too short Log out time Log out time too short PERSONAL OPTIONS Timeout too short Log out time Log out time too short Change Log out time Security-Systems Modify System Access Change for role Or user. SoftLab System Design p. 3-45

Open in Edit Mode Open in Edit Mode PERSONAL OPTIONS Open in Edit Mode Open in Edit Mode Can't edit without clicking on "edit" button Open an order Tools Options click on the options you want This is also the place set the fields for the OE screen

PERSONAL OPTIONS Customized Settings Screen view Lost customized settings Problem with servers and app was not saving settings This is also where you set the fields for the Order Entry Screen

Collect and Receive Col/Rec PERSONAL OPTIONS Collect and Receive Col/Rec Lost ability to col/rec--cannot see "col/rec all" Usually this is a screen section adjustment

Change Password Pass-word How to change password PERSONAL OPTIONS Change Password Pass-word How to change password If role has this option– Main Menu Select Tools Utilities Change Password

Home Order Entry Keypad Worklist Instrument Menu VIEW

Solving Problems with “View” Main Screen (KB & Melissa Craft)

Solving Problems with “View” Order Entry --Tools --Options --Customize

Solving Problems with “View” Worklists

Instruments —re-downloading Workstation —redirection/ downloading After down-times After upgrade installs INTERFACES

Instruments —re-downloading INTERFACES Instrument Re-download order or list Instrument Menu Loadlist Tab Select order(s) Click 2nd icon OR for whole loadlist-click 1st icon The whole loadlist download has the gray rectangle; the order(s) download has the yellow rectangle

Workstation —redirection/ downloading Instrument INTERFACES Instrument Test not sent to instrument after re-direction You must re-download after re-direction

After down-times Instrument INTERFACES Instrument Test not sent to instrument after downtimes You may need to re-download loadlist or test(s)

After upgrade installs INTERFACES Instrument Test not sent to instrument after ugrade installs You may need to re-download loadlist or test(s) Upgrade may be to SCC or to instrument

Multisite Translation Table Deleting Out-dated Rows MSTT (Multisite Test Translation Table) Deleting obsolete rows Right Click on Row For multiple rows, use Ctrl Y David Niggli

Multisite Translation Table “Impounding” Rows # MSTT (Multisite Test Translation Table) Activating/Impounding Rows Activating--remove # in the first column Inactivating/ impounding--add # in first column Record action in Change Control log

Microbiology New antibiotic cards Resend microbiology orders to instrument

Microbiology NEW ANTIBIOTIC CARDS New Lot Antiobiotic Cards How to set up new card Check the antibiotics F5 Tx Table:PanelId--tx what instrument sends to SCC ID Susep-Tst Restart instrument IF Restart auto-download Restart auto-post

Microbiology Resending orders to instrument Down-load Re-download orders to instrument Instrument Menu-select Vitek Create Load list for orders to resend Select & Mark the order on the loadlist (red checkmark) Select "Download selected order" or "Download all orders" Knowledge Base 7554

Reference Lab Group test going to reference lab in error

Reference Lab Ref Lab In-House test is being sent to Reference Lab in error Change the order of the tests in test set up so In-House test is on top. Make a small change in the Ref Test and save so In-House test is on top

TAT Violation % TAT Statistics Ot: Violations Tests: Ordered By: Test Viol in Percent From Stephanie Yentsch

Printers Labels stuck in print queue Blank labels printing between printed labels

Printers Labels stuck in print queue Zebra Printer Labels stuck in print queue 1. Printer on line? 2. Click on label--restart 3. Restart label printer 4. Cancel & restart label line from check printer

Printers Printer Printing blank labels between every printed label Had staff turn off printer and then turn it on again--it took 3 tries but it worked. This occurred after new labels were put on printer

Help is on its way SNUG Users’ Group Knowledge Base Best group & great place for answers Organize in your archived files Cut and Paste to your own file Knowledge Base Takes a while to find things

YOU take the baton! Help is on its way How do you organize your solutions? What pits have you evercome? What pits do you still face?

Questions & Comments Orchestra Pits Email: charrier@tvc.org