Procurement & Strategic Sourcing IT Service Management system Joint Parking Task Force Update Procurement & Strategic Sourcing Request for Proposal and Specifications for   IT Service Management system January 19, 2017 Kimberly Tomaszewski Senior Buyer 11

Welcome and Introduction Kimberly Tomaszewski, Senior Buyer Tom Duszynski, Director of IT Marketing & Service Management Other University Attendees Note: Sign-in Sheet and list of call in participants will be posted to the website. A copy of this presentation will be posted to the website

About Wayne State University: Was founded in 1868 Is committed to preparing its students to excel in a fast-paced and interconnected global society Has more than 27,000 students Has 13 colleges and schools Offers more than 380 academic programs including bachelor’s, master’s and doctoral degrees Classified by the Carnegie Foundation for the Advancement of Teaching as a Research University, Very High research activity (RU/VH) (http://wayne.edu/about/facts/)

RFP Opportunity The University is soliciting proposals for IT Service Management System We are seeking superior quality & competitive pricing Specifications are in the Scope of Work Project or Services must commence on or before May 1, 2017

Calendar of Events Mandatory Pre-bid meeting - January 26, 2017 Questions due to Procurement & Strategic Sourcing – February 1, 2017 - 12 Noon Delivery of Proposals – February 9, 2017 by 4:00 pm Evaluation of Proposals - Week of February 13, 2017 Announcement of Selected VENDOR - Week of March 13, 2017

Submission of Proposals Proposals are due February 9, 2017 at 4:00 pm Delivered to Procurement & Strategic Sourcing, 5700 Cass Avenue, 4th Floor – Suite 4200, Detroit, MI 48202 We require an original plus one copy (2 total) of your proposal. An electronic version is required, which should be submitted to rfp@wayne.edu Proposals are limited to Fifty (50) pages total. Prices and other requested data must be on the Schedules Provided and Schedule released in Excel must be returned in Excel Proposals must be responsive and satisfy all mandatory requirements Any deviation from requirements must be noted in Exhibit 1 as Restricted Services

Schedules and Exhibits Schedule A- Proposal Certification, Non Collusion Affidavit, Acknowledgements Schedule B - Insurance Requirements Schedule C - Cost Schedule, Summary of Quoted Rates Schedule D – Summary Questionnaire Schedule E – Detailed Specification Questions Exhibits Exhibit 1 - Exceptions/Restrictions; if any (RFP Section II G) Exhibit 2 - Profile / Experience / References (RFP Section II H) Exhibit 3 - VENDOR Service Plan

Proposal Evaluation Ability to offer the best value (quality, past performance and price) Anticipated quality of service Ability to meet all mandatory requirements and specifications of this RFP Cost of Services; Compensation and Fees; (Schedule C) Financial Strength of the VENDOR Proposal Documentation / Presentation VENDOR'S Experience (Vendor Exhibit 2) VENDOR Profiles/References; (Vendor Exhibit 2) VENDOR Service Plan; (Vendor Exhibit 3)

Vendor Presentations Selected VENDORS may be invited to make a presentation at a set time and date Presentations are to clarify information provided in the proposals Will include a Question and Answer period at the end of the Presentation Invitations are at the sole discretion of the University

Other campus IT departments are tenants in the tool Project scope WSU’s central IT department, C&IT, is looking for its next generation, enterprise-level ITSM tool Currently using BMC Footprints v11 for its Incident, Change, and Knowledge mgmt processes, as well as Request Fulfillment and desktop inventory tracking Other campus IT departments are tenants in the tool C&IT currently has 1.5 FTEs dedicated to tool administration, and the new ITSM tool should drive this staffing level down To be added to new ITSM tool: import desktop inventory records; Problem mgmt process; additional inventory tracking + integration with ITSM processes Little interest in software license mgmt features Footprints v11 shortcomings: reporting, mobile, surveys, customer UIs for KB + service catalog, database support, no compelling features in v12 David + Jeanne’s qualifications: ITIL certs, years of experience with Footprints, BMC Community credibility

Schedules C and E are in an Excel workbook Schedule C -- show the cumulative costs for both 3 year and 5 year contracts Schedule E Licensing & Platform and Implement & Engagement – open-ended questions. Note WSU’s preference for enterprise-wide licensing Schedule E Product Capabilities – multiple choice questions. Use caveats/notes only to elaborate Glossary has Schedule E definitions

Proposals Must Include Organizational data that demonstrates the size, scope and capability of the Company A complete description of the products and services offered Vendor’s qualifications to meet the RFP specifications

Information Submitted on Request Publicly distributed annual reports and/or independently audited financial statements A minimum of three (3) qualified references Lost Accounts with annual billings of $25,000 per year

Contracting Process Any contract will be made using either the University’s Standard Service Provider Agreement or the Service Provider ‘s Agreement (Please include in your proposal to the University) Agreement will incorporate this RFP and its terms and conditions by reference Any Vendor terms to incorporate into the Agreement must be included in Exhibit 1 Final contract will require approval by the University’s General Counsel

Other Information All Proposals are subject to the State of Michigan Freedom of Information Act If awarded a contract, VENDOR must provide a Certificate of Insurance as outlined in Schedule B Vendors should include any Supplier Diversity information (self or sub-contractors) Wayne State has a smoke- and tobacco-free policy for indoor and outdoor spaces

Reminders The UNIVERSITY reserves the right to accept, reject, modify, and/or negotiate any and all proposals All information related to this RFP will be posted to the Project site at http://www.forms.procurement.wayne.edu/Adv_bid/Adv_bid.html If a LISTSERV has been established, those wishing notifications must register as listed in the RFP All questions concerning this Request for Proposal are to be directed to Kimberly Tomaszewski, Senior Buyer, Email; ac9934@wayne.edu A copy should be submitted to Kenneth Doherty, Assistant Vice President, Email; ken-doherty@wayne.edu Do not contact the Computing & Information Technology, or other University Units, directly as this may result in your proposal being disqualified.

Joint Parking Task Force Update ?? Questions ?? 11

Procurement & Strategic Sourcing IT Service Management System Joint Parking Task Force Update Procurement & Strategic Sourcing Request for Proposal and Specifications for   IT Service Management System January 19, 2017 Kimberly Tomaszewski Senior Buyer 14 11