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Professional Services Overview Network components are ready to use, out of the box Factory Pre-configuration Vicon staff provides field support during installation and commissioning Field Services For dealers and/or end-users, at Vicon or at a location of the customer’s choosing Training
The Dilemma Owner/Designer Dissatisfaction Limited compatibility of products Recession driven pricing High cost of training All projects are different Integrators travel far for business Sub Contractors High customer expectations Electronics always last and rushed
The Dilemma That’s YOUR Job! Integrator IT Subcontractor Factory
The Vicon Solution Vicon Factory Professional Services Factory Direct System Pre-Configuration Field Services and Project Engineering Vicon Training On Line Support
What is Factory Pre-Configuration? Provide as much out-of-box functionality as possible Full list of services by product described online.
IP Cameras Getting Pre-Configured
Box and Product Labeling Configuration data Product location Labels appear both on boxes and products
NVR Mapping
Complete Camera Address Schema
Software License Management
Complete Document Package
Software, Documentation and Resource CDs
What are Field Services? Assist integrators newer to our product line Assist integrators short on personnel Installation support Advanced troubleshooting for problem sites Commissioning of systems We continue to update the descriptions of these services – see listing online.
Available Resources Available Resources Professional Services Website: http://www.vicon-security.com/support- professional-services.htm Product Brochure (available on website) Project Workbook Information requirements flyer