Welcome to

BPM 2020: Outlook for the Next 3-4 Years

“Just one word, PROCESS!”

“Just one word, PROCESS!”

Plastics transformed the 20th Century economy, allowing design-centric innovation and ushering in an explosive consumer market. In the 21st Century, software Process drives the has the means of delivering innovation shifts physical to digital.

The world’s most successful auto manufacturer is a software company

4/18/17 Market Caps $51B - GM $48B - Tesla $45B - Ford

Digital Disruptors Have Built Their Business on BPM “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. . .”

What Was 2016’s Big Prediction? (and did it hold up?)

The Three R’s Will Define BPM in 2016 and Beyond Robots and smart things Rules and decisioning Relationships (not relational per se but relationship data)

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Source: Google Trends

Robots By Any Other Name See www.Amazon.com/Echo See www.MYJIBO.com Robots By Any Other Name

The Interface is “Things” not a “Thing” Digital Disruption Represents a Cambrian Explosion of New Interface Types, Forever Changing Customer Expectations for Access and Interaction

See www.Amazon.com/Echo The future of software and the charter for BPM requires re-envisioning the structure of the task – to be not a single, discrete unit of work, and to remove the distinction between what supports a task and the task itself. See www.MYJIBO.com

Re-envisioning the Application Interface 3-TIER ARCHITECTURE Earlier BPM Platforms and Event-Driven Applications Follow a Model–View–Controller (MVC) Software Architecture and Present Tasks via Worklist Metaphor; Focus is on Horizontal Scalability. Presentation Tier (typically an Web browser) Application Tier (typically an App Server) Data Tier (typically a tightly coupled database)

Re-envisioning the Application Interface 4-TIER ARCHITECTURE Client Tier and Delivery Tier are Separate to Allow Data and Application Capabilities to be Delivered Specific the Client-side Environment Client Tier (native to each platform) BPM architecture is being transformed into separate tiers – moving away from the Worklist paradigm and fundamentally rethink the architecture of tasks be a collection methods and capabilities to perform work ?? Delivery Tier (optimizes delivery for platform) The Data Tier and Aggregation Tier Replace More Tightly-coupled Data and Application Containers With SOA Services Microservices Aggregation Tier (integrates services and data) Services Tier (pulls data from both internal and external sources)

Why You Need Decisions + Automation www.donotpay.co.uk See viv.ai

What Does the Robot-enabled Intelligent BPM Platform Look Like?

Event Capture and Delivery Pipe Event Cloud The Modern BPMS Framework (guaranteed future-proof to at least 2020) Goal-Seeking Optimization Data-driven Resource Optimization Event Processing Processing Mining, Pattern Detection & Correlation Decision Management Business Rules, Alerts and Actions Process Management Model-Driven Workflows & Task Management Event Capture and Delivery Pipe Transactions and Reports Things and Sensors Devices and People APIs & Cloud Services Event Cloud

Event Processing Event Cloud The Modern BPMS Framework (guaranteed future-proof to at least 2020) Automation RPA Cognitive Agents Machine Learning Processing Mining, Pattern Detection & Correlation Decision Management Business Rules, Alerts and Actions Process Management Task Management Service Orchestration Event Processing Transactions and Reports Things and Sensors Devices and People APIs & Cloud Services Event Cloud

What Does the Next Four Years Have in Store for BPM?

Contact Info: Nathaniel Palmer nathaniel@bpm.com +1 (781) 534-3868 mobile twitter.com/nathanielpalmer www.linkedin.com/in/bigdatasmartprocess/