New Faculty Orientation UK HealthCare Clinical Enterprise Make interactive with expectations -No food or drink -Silence cell phones -Pick up your trash -Stand up and move to the isle if you’re falling asleep -Ask questions -Return from breaks and lunch on time

UK HealthCare Mission We are committed to the three pillars of academic health care: Clinical care Research Education Grow as pillars 2

Awards & Accomplishments Baby Friendly Designation Magnet Status for Nursing Excellence KY Hospital Association Quality Award Healthcare Equity Index (HEI) designated Recognized by the National Surgical Quality Improvement Project for meritorious outcomes Best Doctors in America—more than 125 UKHC physicians named for 2015-16

Awards & Accomplishments Joint Commission Top Performer Key Quality Measures Children’s Asthma, Heart Attack, Pneumonia, Surgical Care, Heart Failure, Stroke and Perinatal Care Joint Commission Recertification & Accreditation Ventricular Assist Device—recertification in 2015 Advanced Comprehensive Stroke Center Certification—recertification in 2015 The Joint Commission Triennial—Accredited Move to #1 in Kentucky per US News & World Report One specialty in top 50 and 6 high performing specialties

UK HealthCare Senior Leadership Team Bo Cofield, DrPH VP and Chief Clinical Operations Officer Mark Birdwhistell, VP Admin. & External Affairs Colleen Swartz, DNP, CNE Ann Smith, CAO UK Hospitals Craig Collins, SVP Health Affairs & CFO Cecilia Page, DNP, PMP, CIO John Philips, Chief Ambulatory Services Phillip Chang, MD, CMO

Our Behavioral Expectations Customer Centered Service Focused Quality Driven Resource Wise Growth Oriented ADD TAKE AWAY MESSAGE

A renewed focus on engagement Our People 720 Clinical Faculty 7,331 Hospital/Clinic FTEs 10,000+ Total FTEs in CoM, KMSF, and UKHC A renewed focus on engagement

Our Clinical Activity

Our Clinical Facilities ADD TAKE AWAY MESSAGE

UKHC Owned Hospitals Chandler Medical Center: 659 Inpatient Beds -25 Main Operating Rooms - 8 Center for Advanced Surgery ORs -102 Emergency Room Treatment Areas Good Samaritan Hospital: 175 Inpatient Beds -10 Main Operating Rooms -23 Emergency Room Treatment Areas - 44 Bed LTAC (Select Specialty)

UKHC Managed Hospital Eastern State Hospital 30,000 SQFT Acute Psychiatric Hospital Long Term Care Facility, including a geriatric care unit Central Kentucky Recovery Center

UKHC Clinics The Kentucky Clinic Markey Cancer Center GSH Medical Office Building GSH Professional Arts Center Turfland Mall Clinic Various Clinics Across the Commonwealth e.g., Louisville Transplant Clinic, Northfork Valley in Hazard

UK HealthCare Across Kentucky

Quality, Safety, Patient Experience, and Engagement Our Primary Focus Quality, Safety, Patient Experience, and Engagement

FY2016 Enterprise Goals Threshold Target Max Actual Performance FY16 MORTALITY Observed to Expected (O/E) ≤ 0.84 ≤ 0.82 ≤ 0.80 0.80 PATIENT SAFETY Patient Safety Indicator 90 (Harm Score) ≤ 0.68 ≤ 0.64 ≤ 0.59 0.68 Hospital Acquired Infections (6 total) 3 of 6 4 of 6 5 of 6 CARE CONTINUUM New Patient Visit Lag of ≤ 14 days (76 locations) ≥ 24 locations ≥ 31 locations ≥ 39 locations 21 locations (under threshold) Length of Hospital Stay (LOS O/E) ≤ 1.05 ≤ 1.04 ≤ 1.03 1.03 Same-hospital Readmissions ≤ 10.85% ≤ 10.75% ≤ 10.65% 10.33% PATIENT EXPERIENCE Inpatient Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Domains (9 total) 6 of 9 7 of 9 8 of 9 5 of 9 (under threshold) Ambulatory Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) Survey Domains (6 total) ENGAGEMENT Physician Engagement ≥ 3.66 ≥ 3.70 ≥ 3.74 Survey-Pending Results Employee Engagement ≥ 4.05 ≥ 4.09 ≥ 4.13

FYTD16 Performance on FY17 Goals FY2017 Enterprise Goals Threshold Target Max FYTD16 Performance on FY17 Goals MORTALITY Observed to Expected (O/E) < 0.84 ≤ 0.82 ≤ 0.80 0.84 PATIENT SAFETY Patient Safety Indicator 90 (Harm Score) < 0.68 ≤ 0.65 ≤ 0.63 0.68 Hospital Acquired Infections (6 total) 3 of 6 4 of 6 5 of 6 0 of 6 CARE CONTINUUM New Patient Visit Lag of ≤ 14 days (76 locations) 24 locations 31 locations 39 locations 21 locations Length of Hospital Stay (LOS O/E) < 1.05 ≤ 1.03 ≤ 1.01 1.05 Same-hospital Readmissions < 10.33% ≤ 10.23% ≤ 10.13% 10.33% PATIENT EXPERIENCE Inpatient Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Domains (9 total) 6 of 9 7 of 9 8 of 9 4 of 9 Ambulatory Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) Survey Domains (6 total) 2 of 6 1 of 6 ENGAGEMENT Physician Engagement >3.52 >3.60 >3.67 3.52 Employee Engagement >4.05 >4.09 >4.13 4.05 DIVERSITY & INCLUSION Diversity & Inclusion 1 of 4 2 of 4 3 of 4 0 of 4

Diversity & Inclusion 5 Year Goal Year 1 Goal (FY17) 10% Increase Metric Current State 5 Year Goal Year 1 Goal (FY17) 10% Increase Year 2 Goal (FY18) 20% Increase Year 3 Goal (FY19) Year 4 Goal (FY20) Year 5 Goal (FY21) 30% Increase FY17 Target E/A/M – All Minorities (128 FTE) 3.9% 16.1% 5.1% + 2 7.6% + 3 10.0% + 3 12.4% + 5 Professional – All Minorities (3,811 FTE) 7.5% 13.3% 8.1% + 24 9.2% + 48 10.4% 11.6% + 72 Faculty – African- American & Hispanic (933 FTE) 4.8% 8.8% 5.2% 6.0% + 8 6.8% + 12 Faculty – Female 34.7% 48.0% 36.0% + 12 38.7% 41.1% 44.0% + 36 1 2 3 4

What We Must Do Best

UK HealthCare Communications Senior leader video briefings Open forums In the Loop newsletter UK HealthCare News Alerts EVPHA staff breakfasts Departmental engagement sessions Change Delivered in Person (we hope!)

Let us hear from you! E-mail leadership directly Participate in engagement surveys Introduce yourself Stop by—our doors are always open! Talk about blogs, anonymous e-mail & direct e-mail

You should expect… An environment of respect The necessary tools, encouragement, support and training to perform at an optimal level Two-way communication Recognition of individual contributions and successes An inclusive environment that values a diverse workforce Give examples

Everyday…. Walk a mile in someone else’s shoes (patients, their families, your colleagues, your managers, your medical directors, and even your leaders) Bring your best in all regards Flood your managers and medical directors with ideas Be solution oriented Speak up when improvements are needed Bring it! 

Never Lose Sight Serving the people of the Commonwealth is a privilege. Health care is a human endeavor. Need more patient care photos