Introduction FSM Connector The IFS FSM connector supports the IFS Field Service Management version 5.6.3.

Introduction FSM Connector The connector will be able to record, replay and assist in multiple languages.

Limitations FSM Connector The connector does not currently support the following special screens: - UI Designer - Workflow Designer - Product Structure - Mobile Dashboard - Metadata Explorer - Lobby Designer - Special MWFM screens

Click on the menu item Service. FSM Connector Sample recording Click on the menu item Service.

Navigate to the menu Service, Contacts. FSM Connector Sample recording Navigate to the menu Service, Contacts.

Sample recording FSM Connector Click on the list item 102 where Contact ID = 102, First Name = John, Last Name = Jacobs.

Click on the text field Last Name. FSM Connector Sample recording Click on the text field Last Name.

Click on the text field First Name. FSM Connector Sample recording Click on the text field First Name.

Click on the text field Mr/Mrs. FSM Connector Sample recording Click on the text field Mr/Mrs.

Click on the text field Work Phone. FSM Connector Sample recording Click on the text field Work Phone.

Click on the text field Mobile Phone. FSM Connector Sample recording Click on the text field Mobile Phone.

Click on the tab Details. FSM Connector Sample recording Click on the tab Details.

Click on the tab Notes (1). FSM Connector Sample recording Click on the tab Notes (1).

Click on the textbox in the column TextEditor. FSM Connector Sample recording Click on the textbox in the column TextEditor.

Click on the tab Places (2). FSM Connector Sample recording Click on the tab Places (2).

Click on the textbox in the column Place ID. FSM Connector Sample recording Click on the textbox in the column Place ID.

Click on the tab Service History (1). FSM Connector Sample recording Click on the tab Service History (1).

Click on the close button on the tab Contact. FSM Connector Sample recording Click on the close button on the tab Contact.