The Proper Way to Teach Work Readiness by Jay Goldberg

© Jay Goldberg, DTR Inc. written permission required to reproduce ABOUT JAY GOLDBERG Citibank DTR Inc. Work Readiness Training Programs Entrepreneurship Training Program “How to Get, Keep and Be Well Paid in a Job” © Jay Goldberg, DTR Inc. written permission required to reproduce

IMPORTANCE of TRAINING Strategic Goals Cut Costs Improved Productivity Reduce Turnover Streamline Processes Increase Revenues Customer Retention Increase Sales © Jay Goldberg, DTR Inc. written permission required to reproduce

TRAINING VENUES audience/effectiveness Live Training Program School Business Live Training Course Live Informal (Workplace) Live Webinar Pre-recorded Material © Jay Goldberg, DTR Inc. written permission required to reproduce

© Jay Goldberg, DTR Inc. written permission required to reproduce TOUGH ECONMIC TIMES Eliminate Strategic Plan Cost Cutting Less Expensive Venue Audience © Jay Goldberg, DTR Inc. written permission required to reproduce

© Jay Goldberg, DTR Inc. written permission required to reproduce EDUCATION vs. TRAINING ASSESSMENT BASED TRAINING School Knowledge COMPETENCY BASED TRAINING Business Demonstrated "Tell me and I forget. Teach me and I remember. Involve me and I learn." — Benjamin Franklin © Jay Goldberg, DTR Inc. written permission required to reproduce

ATTRIBUTES of an IDEAL Work Readiness Training Program Employer defined program Main client = business community Corporate training model (not education model based on testing) Demonstrated competencies, teaching and verifying Teacher = my company, my business, my hire © Jay Goldberg, DTR Inc. written permission required to reproduce

ATTRIBUTES of an IDEAL Work Readiness Training Program Teacher requirements Participants must pass all competencies Some competencies are module-based, some are program-based Participants must be in control of their time (no built in excuses) If pass all competencies, must pass a “certification” test © Jay Goldberg, DTR Inc. written permission required to reproduce

ATTRIBUTES of an IDEAL Work Readiness Training Program “Certification” test is a check and balance on program Common curriculum = businesses rely on certification Graduates demonstrate ability to learn and perform Significantly increases probability for success © Jay Goldberg, DTR Inc. written permission required to reproduce

COMPETENCY STATEMENTS SAMPLE COMPETENCY STATEMENT Demonstrates good on-time program attendance (start of day, back from breaks, etc.) by having no incidences of tardiness as evidenced by instructor observation. Skill/behavior What needs to be accomplished How demonstrated © Jay Goldberg, DTR Inc. written permission required to reproduce

COMPETENCY STATEMENTS SAMPLE COMPETENCY STATEMENT Demonstrates knowledge of decimals, fractions, and percents by scoring 80% or higher on a quiz as evidenced by question and answer. SAMPLE COMPETENCY STATEMENT Demonstrates the ability to leave a proper voicemail message by using a phone to call the instructor and leave a voicemail message as evidenced by work product. © Jay Goldberg, DTR Inc. written permission required to reproduce

STRUCTURE of an IDEAL Work Readiness Training Program Participants Go to a program orientation meeting Take the full program Program includes “shops” of workplaces Pass all competencies Pass final test © Jay Goldberg, DTR Inc. written permission required to reproduce

STRUCTURE of an IDEAL Work Readiness Training Program Instructors Take an instructor training course Pass (with a higher score) same final test Pass process test annually Attend program update meetings Understand that business community is primary client © Jay Goldberg, DTR Inc. written permission required to reproduce

© Jay Goldberg, DTR Inc. written permission required to reproduce WORK READINESS TOPICS Workplace Behaviors Workplace Skills Workplace Ethics The Importance of Business Profits Getting Along with Co-Workers Getting Along with Supervisors Understanding the Role of Supervisors © Jay Goldberg, DTR Inc. written permission required to reproduce

© Jay Goldberg, DTR Inc. written permission required to reproduce WORK READINESS TOPICS Communication Skills Customer Service Sales Skills Computer Skills Safety in the Workplace Reading in the Workplace Writing in the Workplace Mathematics in the Workplace © Jay Goldberg, DTR Inc. written permission required to reproduce

© Jay Goldberg, DTR Inc. written permission required to reproduce AN INFORMAL APPROACH Modifying Behavior and Changing Attitudes Understand Why Use Examples Can Relate To Correct Approach Use Testing? Book (“How to Get, Keep and Be Well Paid in a Job”) Read and Discuss Participation Checklist & Demonstrated Competencies © Jay Goldberg, DTR Inc. written permission required to reproduce

© Jay Goldberg, DTR Inc. written permission required to reproduce CONTACT INFO Website: www.DTRConsulting.BIZ Email: JayGoldberg@DTRConsulting.BIZ (in subject field write: webinar) Voicemail: 561-842-9942 (leave message and phone number, I will call you back) Q&A © Jay Goldberg, DTR Inc. written permission required to reproduce