ERASMUS 2008/2009 September – December MÁLAGA ERASMUS 2008/2009 September – December
BETA 5 Soluciones Informáticas S.L. C/ Hermes n°7 29010 Málaga www.beta5.com
Beta 5
Beta 5 Information and communication technologies Small organisation Programming Customer Services Reparing computers Installing / Upgrading operational systems and other software Consulting / Solving problems by phone Services of Internet Web design Aplication development Technical assistance
Practise placement
Tasks and acquired skills Installation of personal computers Installing operating systems (Windows, Linux) Installing and configuring programs Assembly of new personal computers Assembling new computers from separate hardware parts Servicing and upgrades of personal computers Resolving problems with malfunction software/hardware Replacing / upgrading computer parts Use of search portals Searching for solutions to problems on Internet
Tasks and acquired skills Administration tasks Sort and organization of customer folders Data recollection and procesing Help in Warehouse mainteinance Management of Technical Support worksheet Use of the Internet on-line tools and electronic mail Planning and scheduling time, organizing tasks Identifying priorities Communicating in Spanish and English with other work-group members
Beta 5