IM Managed Print Services

Discussion Topics MPS Overview IM Objective IM MPS Program Ala Carte Services Program Offering Plus Advance Total Solution Provider Resources Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

MPS Overview What is MPS? The bundling of hardware, break-fix services and consumables (toner cartridges & maintenance kits) Monthly payment package Included in this offering is software which enables VAR and customers to pro-actively manage the printer fleet. Managed Print Services enables customers to manage their print environment by… Managing their consumables usage and spend Providing automatic fulfillment of toner supplies Procuring new hardware and retiring redundant / old hardware Providing break-fix services Monitoring the usage and optimizing the deployment of their print fleet

Ingram’s Objective Summary Deliver the most comprehensive Managed Print Services program to the market Accelerate reseller success and end user adoption Simple, contracted hardware and supplies programs Comprehensive fleet optimization/management programs Multiple program options Cloud-based architecture to enable scalability Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Initiatives That Drive Differentiation Broadest Service Offerings 2011: Ingram Micro Cloud Marketplace 2010: Ingram Micro Cloud 2007: Seismic – Cloud services 2006: Seismic – Managed services 1993: IMSN – Professional services Ingram Micro Cloud Strategy To become the leading cloud aggregator in the channel Establish credibility & community Establish transactional marketplace Offer a comprehensive portfolio of cloud services

IM MPS Program IM MPS Service Software Financing Support Supplies Training A comprehensive, end-to-end program, with all of the elements necessary to successfully sell and manage a best-in-class MPS program. Program includes supplies, delivery to the customer’s location anywhere in the U.S., software, break/fix service, support, proactive monitoring, and customer environment reporting

IM MPS® Ala Carte Services & Software Collect $ .50 Web Service that connects to FMAudit. Intelligently monitor’s end user printing behavior (applications, page coverage, volume to ALL devices, etc.) Replenish $ .35 Toner Levels monitored remotely. Replenishment based on days of toner remaining/consumption rates. No need for any end user to order any supply item. No mis-orders, No overnight orders, No “rogue” buying, Lower supplies inventory Monitor $ .15 Remote monitoring on behalf of customer’s fleet. Proactive notification to reseller (or end user) of unrecoverable errors—eliminate sifting through thousands of daily email alerts from devices. Other errors (i.e. paper jams) are monitored for frequency, and preventative maintenance scheduled. Help $ .65 Staffed by certified A+ technicians. Trained to provide phone triage (knowledge base driven). Free customer access to web-based self-help and service ticketing tools Label $ .50 Label attached to each supply item indicating local/internal routing information Fix $ 120.00 Dispatch of technician to end user location to resolve printer issues

IM MPS ® Market-Leading MPS Program Offering IM MPS® Services and Software Broad range of a la carte software, patent-pending services, and solutions to start or complement resellers’ current MPS program capabilities Plus Supply management program for contracted supplies replenishment with built in automation. Geared for broad market adoption and hardware refresh strategies. Way to start MPS practice. Advanced All-inclusive per-image pricing for most major printer brands and models, delivering “simplicity” to VAR/MSP model Total Adds a hardware component to the Advanced program to enable hardware refresh or the ability to ad MFPS’s to the program. End user has a lower acquisition cost of entry on the hardware and can spread their payments out over 3 years. Program Tools Comprehensive set of web-based reseller and end user tools to enable effective MPS engagements Dedicated Portal www.yourprinterportal.com Training and follow up webinars and boot camps Highlight of the whole presentation Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

MPS Plus Simple, web-based program What is included: Proactive Toner Replenishment End users sign up via web interface Install DCS Map Device Locations Electronically sign contract Orders directly pulled into select ERP systems (no manual entry) What is included: OEM supplies Fleet Management Routing Tag Dedicated end customer web site Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

MPS Advance Buy Pages, Sell Pages Mitigate Risk Supplies, consumables, parts and delivery with a CPI rate Fleet Management, Remote Monitoring, and Service Network Option to include break/fix service Billed to you monthly based on end user usage volume Mitigate Risk Supplies – Distribution takes on risk on page coverage changes, failure rates, over shipment of supplies Break/Fix Service – Distribution takes on risk of failures Recognize top line revenue Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

MPS Advance Supplies shipped proactively Shipping charges included Advance Services and Software Supplies shipped proactively Shipping charges included Data Collection Services Supplies Monitoring Service Service Monitoring Service Help Desk Triage Supply Routing Label Consumables / Parts included Behavior Modification Software Break Fix Service (optional) IM MPS Assessment Tool www.YourPrinterPortal.com Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

MPS Total Total MPS Offering All inclusive Program All Supplies All Service Addition of Hardware Devices Monthly per device billing Multi-year Contracts Personalized Web Portal Customized Equipment strategies Contract renewal opportunities Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

MPS Solution Provider Resources Reseller Education & Coaching 101 (Webinar) Basic info, what is MPS?, how to make money, etc. 201 / 301 (Live Boot camps) Deep dive on MPS Practice, comprehensive training on Ingram Micro offering, practice roadmap, etc. Continuous Online Educational Series Business Development Dedicated Ingram Micro MPS sales & Operations team MPS Business Development Managers Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

www.Yourprinterportal.com

Device Administration

Supply & Service in real time

Supply Tracking by device

Supply Status lookup

Next steps with IM MPS Need more information on IM MPS? mps@ingrammicro.com Complete MPS Profile @ www.ingrammicro.com/mps

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