Raising a concern If you have a concern please try to discuss it with the Practice Manager. Many concerns may be resolved with more immediate effect. We.

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Presentation transcript:

Raising a concern If you have a concern please try to discuss it with the Practice Manager. Many concerns may be resolved with more immediate effect. We will: Listen to your comments, compliments and concerns Try to resolve any concerns as quickly as possible Put you in contact with the right person to help you If you wish to raise a concern on behalf of a relative or friend, we will listen but we would not be able to share any clinical details or outcomes with you without the patients consent. If you wish to speak with someone independent of the Practice or if you would like support with processing your concerns you may wish to speak with Cardiff and Vale Community Health Council Telephone number 02920377407 Alternatively, if you would prefer to speak to someone outside of the practice please contact Cardiff and Vale Health Board Concerns Team Tel -02920744095 or 20743301 You can send a concern or compliment by E mail to concerns@wales.nhs.uk In Writing to –Chief Executive, Head Quarters, University Hospital of Wales, Heath Park, Cardiff CF14 7XB Or by Fax 02920336365