Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulance Service

Single Point of Contact How does the public access the NHS? Why do the public access the NHS? Is it (too) easy for the public to get into the service? Does the NHS respond well to unplanned demand?

Single Point of Contact

Single Point of Contact Do you always get sausages from a sausage factory? Earlier Slides 4 hour wait A&E

Single Point of Contact Principle Questions (for discussion) Are there opportunities for improving the way that unscheduled care services are accessed (incl. pathways)? Should there be a single telephone number to access unscheduled care services? Should there be a single, common, telephone triage system for NHS Scotland How should access to unscheduled care services be facilitated?

Single Point of Contact Answers