Balanced Scorecard

Strategic Planning Word Origins Sun Tzu What is your Strategic Position? How to advance that Position? Parts of Strategic Position The Mission The Climate The Ground The Leadership The Methods

Balanced Scorecard Approach A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals Originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework Adds strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance.

Balanced Scorecard Approach Built on FOUR Perspectives Classic Outline NAfME Outline Financial Customer Internal Processes Learning & Growth Financial Customer/Member/Stakeholder Internal Processes Learning & Growth/Organizational Capacity

Balanced Scorecard Approach Traditional NFP Model

Framework for the EC Operational Plan Financial To succeed financially, how should we appear to our shareholders? - (NEB, MEAs, S & C and members) Objectives Framework for the EC Operational Plan Metric Targets PPECs Client Internal Business Process To achieve our vision, how should we appear to our customers? Objectives Vision & Strategy Objectives Metric To satisfy our shareholders & customers, what business processes must we excel at? Metric Targets Targets PPECs PPECs Learning & Growth Objectives To achieve our vision, how will we sustain our ability to change & improve? Metric Targets PPECs

Balanced Scorecard Approach NAfME Budget Process Givens

Balanced Scorecard Approach NAfME Budget Process Givens

Balanced Scorecard Approach NAfME Budget Process Givens

Balanced Scorecard Approach NAfME Budget Process Givens

Balanced Scorecard Approach MISSION To advance music education by promoting the understanding and making of music by all VISION Leading the world in music education, empowering generations to create, perform, and respond to music

Balanced Scorecard Approach

Balanced Scorecard Approach MAP the interlocking ideas, concepts, and relationships on in organization wide picture

Balanced Scorecard Approach Think of it as telling a story

Balanced Scorecard Approach Think of it as telling a story

Balanced Scorecard Approach Connecting the Dots of planning and work assignments with results   Financial Customer/Member/ Stakeholder Internal Process Learning & Growth/ Organizational Capacity