Presenters: Lena Gomes Burke Thompson Implementing a new Enterprise-wide web GIS Framework Presenters: Lena Gomes Burke Thompson

Presentation Outcome

City of Hamilton Single Tier Municipality Amalgamation in 2001 of Ancaster, Dundas, Flamborough, Glanbrook, Hamilton, & Stoney Creek 535,000 population 1,127 sq. kilometres

History of GIS at the City

EMPOWER MORE USERS OVER The Project Goal EMPOWER MORE USERS OVER THE WEB VS DESKTOP

Why we needed a new web GIS Framework? Business Drivers Service Delivery Review Citizen Expectations Corporate Expectations Our External Partners Expectations How are they using GIS

Why we needed a new web GIS Framework? Technical Drivers City GIS Technology out of date Higher User Expectations e.g. Google Maps, GPS, etc. Service Based Architecture Web Hosting e.g., Cloud, service oriented

State of GIS Use at the City

What We Found

The Old Web GIS Framework

The Challenges… Many users, but uncoordinated efforts Silo’ed use of GIS Over a decade of workflows and workarounds Don’t know what to ask for Lack of defined governance

Collaborative thinking, sharing of data, ideas and tools Collaboration Collaborative thinking, sharing of data, ideas and tools

Collaboration Corporate GIS Working Group acts individually and collectively throughout their representative sections Approves/advises project deliverables and ensures they are met help resolve issues and makes policy decisions provides direction and guidance to the project acts as liaisons to executive groups and sponsors if required

Business Requirement Gathering 10 Business Requirements Workshops were held 6 follow-up meetings were also held to ensure no one/group was left behind Every department was represented, and approx. 80 attendees total

Functional Categories Feature Maintenance Data Sharing Services Major Event Coordination Research & Analysis Public Interaction

New Approach - Paradigm Shift Understand the prevailing knowledge Build it back up again with the new approach Breaking it down But how?

Functionality Refresher New Approach - Paradigm Shift Hamilton feeds Functionality Refresher Functionalities Agency feeds Your Web GIS The City’s Web GIS Map Components Social Media Feeds and APIs

New Approach - Paradigm Shift Any browser iPad Tablet Desktop Laptop MacBook Smartphones Technology Refresher

New Approach - Paradigm Shift Deployment Refresher

New Approach - Paradigm Shift Requirements: Regulatory – Legislative drivers Strategic – Corporate or council-driven needs Tactical – measurable benchmarks Operational – Existing processes and technology Considerations: What is your message or purpose? Who is the intended audience? Where and how will it be accessed? Who are the contributors

How did we manage this?

Governance Model Stakeholders Hierarchy of Roles Defined Responsibilities Service Model Support Structure Solution Process Process Flow

Change/Communications Plan GIS Working group Web GIS project team Digital Communications… Email/e-Net Informal Networking

Continuous Improvement Plan Continuous training plan Load/ Performance Testing Usage tracking Regular updates to Corporate GIS Working Group Automating:App Testing QA/QC Leverage Benefits of SAAS Keep technical Staff Informed

Outcome… Recommendations converted to a plan Governance framework Resourcing Licensing efficiency – empowering more users over the web vs desktop use Replaced Web GIS Ready for anticipated requests and growth The framework exhibits overall high performance for load times, searches, navigation and querying. The framework enables high-availability (i.e. continuous operation) for all sites

Do Not Bite Off More Than You Can Chew Reach for the Low Hanging Fruit Lessons Learned Do Not Bite Off More Than You Can Chew Quick Wins Early Buy-in Reach for the Low Hanging Fruit

Thank you