Figure 9.8 User Evaluation Form 777777 7 666666 777 77 6 666 66 555555 Page 2 of 2 Very Satisfactory 5 444444 555 55 4 333333 444 44 3 333 33 222222 Very Unsatisfactory 2 22 111111 222 1 111 11 24. Met agreed milestones…………………... 25. Interested in future needs………………... 26. Cooperative attitude…………………….. 27. Used non-technical terms……………….. 28. Kept user informed on progress………… 29. Thorough training……………………….. 22. System similar to other systems already in use………………………………………… 23. System not dependent on other systems to be functional………………………………… 30. Level of user involvement………………. 31. Management commitment………………. 32. Overall satisfaction……………………… 20. System can be used at other offices……... 21. System can be used on other hardware….. Portability Adaptability User Evaluation Team’s Performance Overall Project Flexibility Comments: 777777 77 777 666666 66 666 777 7 77 7 555555 55 555 666 6 66 Page 1 of 2 Very Satisfactory 6 444444 44 444 555 5 55 5 333333 33 333 444 4 44 4 222222 22 222 333 3 33 3 Very Unsatisfactory 111111 11 111 222 2 22 2 111 1 11 1 Evaluation Date Please evaluate the project on the criteria listed by circling the response that best describes your viewpoint. Evaluator 1. Comprehensiveness of options on screens and menus (all necessary choices provided) 2. Sufficiency of help options…………...… 3. Integration of functions………………… 4. Accuracy of data………………………... 5. Reliability of system……………………. 6. Security…………………………………. 7. Consistency and predictability of system. 8. Ease of learning and use………………... 9. Clarity of instructions, prompts, error messages, and help messages…………...… 10. Clarity of choices on screens and menus 11. Clarity of report formats and labeling… 15. Clarity and completeness of user documentation……………………………... 16. Clarity and adequacy of training materials…………………………………… 17. Ability of screens and menus to continue to be used, even when changes are implemented………………………………. 18. Frequency of requests for modification.. 12. Response time…………………………. 13. Number of keystrokes…………………. 14. Ease of movement between functions… Reliability Clarity Efficiency Understandability Modifiability Testability 19. Completeness and helpfulness of test plan User Evaluation Ease of Maintenance System Functionality

Team Member Project Evaluation Form Figure 9.9 Team Member Project Evaluation Form Team Member Project Evaluation Date System Evaluator Please evaluate the project on the criteria listed by circling the response that best describes your viewpoint. Very Unsatisfactory Very Satisfactory System Quality Functionality 1. Error rate……………………………..………. 2. Timeliness of report delivered………..…….... 3. Completeness of reports delivered…………… 111 222 333 444 555 666 777 Maintainability 4. Quality of documentation (user and technical)………………………………………. 5. Quality of testing procedures documentation. 6. Quality of programming standards…………. 7. Clarity and functionality of modules……….. 1111 2222 3333 4444 5555 6666 7777 Flexibility 8. Ability of system to be used at other sites….. 9. Ability of system to be used on other hardware……………………………………….. 10. Procedural flexibility……………………… 1 11 2 22 3 33 4 44 5 55 6 66 7 77 Project Management Timeliness 11. Meeting of agreed-upon milestones……….. 1 2 3 4 5 6 7 Cost 12. System cost………………………………... 1 2 3 4 5 6 7 User Commitment 13. Involvement during development…………... 14. Enthusiasm about completed system……….. 11 22 33 44 55 66 77 Overall Project 15. Background of development team………….. 16. Performance of development team…………. 17. Priority assigned be management…………... 18. Upper-management commitment…………... 19. Overall benefits from the system…………… 20. Overall rating……………………………….. 111111 222222 333333 444444 555555 666666 777777 Comments:

Project Management Evaluation Form Figure 9.10 Project Management Evaluation Form Project Management Evaluation Date System Evaluator Please evaluate the project on the criteria listed by circling the response that best describes your viewpoint. Very Unsatisfactory Very Satisfactory System Quality 1. Satisfaction of users a. Were user requirements met?…………….. b. Is the data valid, integrated, and secure?… c. Is the system easy to use, responsive, and stable?……………………………………….. d. Were schedule and budget requirements met?…………………………………………. 11 22 33 44 55 66 77 1 2 3 4 5 6 7 1 2 3 4 5 6 7 2. Satisfaction of the IS group a. Does the system conform to IS data and architecture goals?………………………….. b. Is it easy to operate, audit, and maintain?... c. Does it operate within cost and schedule requirements?……………………………….. 11 22 33 44 55 66 77 1 2 3 4 5 6 7 Project Management 3. Control of progress (Throughout the project, were the status of the project schedule, budget, and features to be delivered communicated clearly to all user managers?)…………………... 4. Tradeoff among cost, schedule, and features (particularly with respect to technical issues of development)……………………………………. 5. Team leadership (Did team leadership enhance team productivity and provide members with the opportunity to develop and enhance their skills?)……………………………………... 1 2 3 4 5 6 7 1 1 2 2 3 3 4 4 5 5 6 6 7 7 1 2 3 4 5 6 7 Organizational Relevance 6. Value added to the enterprise (Does the system improve efficiency or effectiveness, in tangible or intangible ways, in the short or long run?)…………………………………………….. 7. Total cost and delivery dates for the system…. 8. Overall rating………………………………… 111 222 333 444 555 666 777 Comments: