Drive behavior change with actionable insights in Office 365 5/8/2018 11:34 PM BRK2112 Drive behavior change with actionable insights in Office 365 Peter Bergen Product Marketing Manager, MyAnalytics Noelle Beaujon Program Manager, MyAnalytics © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Four takeaways from this session 5/8/2018 11:34 PM Four takeaways from this session Analytics in Microsoft 365 will help you level the playing field in your industry MyAnalytics helps your users build healthy work habits Demo including new features like long-term trends, group metrics, and more The MyAnalytics vision has three elements: breadth, solutions, and intelligence Succeed with MyAnalytics by diagnosing, changing, and measuring Macy’s success story + resources to help you kickoff © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Level the playing field “Transform to modern IT” Hello and welcome. My name is <name> and today I’d like to share how Microsoft 365 is a great opportunity to help transform to modern IT, and dramatically improve efficiencies across your organization. Level the playing field with Analytics in Microsoft 365 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

<1% available data analyzed and acted upon 5/8/2018 11:34 PM <1% available data analyzed and acted upon Data culture 8% increase in operating income for firms with comprehensive data strategy © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Level the playing field... Yankees $125M Analytics …and compete to win with the giants in your industry. A’s $44M

Analytics in Microsoft 365 Microsoft Inspire Analytics in Microsoft 365 “Let’s dig deeper in to the Microsoft 365 powered device” Key points to land Security it first and foremost The cloud helps ease deployment and management Bring the latest innovation and security to end users Leverage powerful insights to proactive run IT Democratize data for everyone in your organization Diagnose productivity blockers Harness any data, any time, anywhere Drive individual work effectiveness

5/8/2018 11:34 PM 70 Million 60 50 40 30 20 10 1985 ‘90 ‘95 2000 ‘05 ‘10 ‘15 Source: Labor Department via St. Louis Fed THE WALL STREET JOURNAL Nonroutine manual workers Routine cognitive workers Routine manual workers Knowledge workers knowledge worker an occupation characterized by non-routine cognitive work © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/8/2018 11:34 PM © Microsoft Corporation. All rights reserved.

Healthy work habits make us more efficient, creative, and engaged 5/8/2018 11:34 PM Healthy work habits make us more efficient, creative and engaged © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7 common unhealthy habits 5/8/2018 11:34 PM 7 common unhealthy habits Scheduling long meetings that could be condensed Multi-tasking in meetings Responding to emails as soon as you receive them Working in spurts between meetings rather than scheduling focus time Working on non-urgent tasks after hours and on weekends Creating bottlenecks by failing to respond to important contacts on time Failing to make relationships with co-workers outside of your core team © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Research shows the scale of the problem of meeting time is unproductive 47% 28% spent managing email 13% of employees engaged at work >40% of work time is unproductive 16 min to refocus after handling email interruptions per hour 20

Three pillars of healthy work habits 5/8/2018 11:34 PM Three pillars of healthy work habits Focused meetings Smart emailing No bottlenecks Efficiency Sufficient focus time Creative routines Strong networks Creativity Responsive managers Work-life balance Sense of control Engagement More innovation Higher retention Higher profits Productive organization + + = © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How do you build healthy behaviors at scale? Personal Automated Gamified / social Intelligent coaching

MyAnalytics is personal. Only you can see your data. 5/8/2018 11:34 PM Build healthier work habits with analytics + intelligent coaching Outlook add-in Weekly email digest Personal dashboard MyAnalytics is personal. Only you can see your data. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Poor work-life balance 5/8/2018 11:34 PM No focus time Causes bottlenecks Poor work-life balance Megan, Product Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The old Megan Efficiency Creativity Engagement 5/8/2018 11:34 PM The old Megan Efficiency 50% of week spent in meetings Redundant meetings Decision bottlenecks Creativity Only 25% of week spent focusing Email grazing Small, insular network Engagement Burdening team after hours Schedule out of control © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The new Megan Efficiency Creativity Engagement 5/8/2018 11:34 PM The new Megan Efficiency 50% of week spent in meetings Redundant meetings Decision bottlenecks Delete unnecessary recurring meetings Split time with teammates Track priority email in Outlook add-in Creativity Only 25% of week spent focusing Email grazing Small, insular network Use Outlook add-in to schedule focus Batch triage email twice a day Schedule networking lunches Engagement Burdening team after hours Schedule out of control Set and track goals Only send urgent email after hours Prioritize time with her team © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The MyAnalytics vision 5/8/2018 11:34 PM The MyAnalytics vision Shipped / shipping now Soon Later Breadth Outlook to-do’s OneDrive Groups Skype for Business Office clients Teams Intelligence Important people recommendations Group network views Pattern detection insights Personalized tips in Outlook compose/read surfaces Dynamic weekly digest Embedded insights in more Office apps Configuration and Preferences Solutions Personal goal tracking Trends chart Behavior change programs sponsored by the org Individual programs Group/Team programs © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Special preview: MyAnalytics programs 5/8/2018 11:34 PM Special preview: MyAnalytics programs © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How Macy’s succeeded with MyAnalytics 5/8/2018 11:34 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Macy’s technology goals 5/8/2018 11:34 PM Macy’s technology goals Increase productivity Foster innovation Boost employee engagement Attract top talent © Microsoft Corporation. All rights reserved.

The three steps of behavior change 5/8/2018 11:34 PM The three steps of behavior change Diagnose Change Measure + extend © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Poor collaboration norms Diagnose MyAnalytics identified specific habits directly tied to low innovation + engagement Meeting sprawl Minimal focus time Work/life imbalance Poor collaboration norms Large management-heavy meetings Insufficient calendar white space Employees overloaded with projects + meetings Lack of respect for team members’ schedules

Change management program supported by MyAnalytics 5/8/2018 Change Change management program supported by MyAnalytics 600 employees from 12 teams 6 sessions across 12 weeks Each team selects new working norms MyAnalytics helps discover bad habits + track improvements © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Significant improvement in work habits after 12 weeks Measure Significant improvement in work habits after 12 weeks Meeting hours down by up to 4 hours per week Focus blocks up by up to 4 hours more per week Maintained or decreased after-hours work despite increased demand Sense of control and accountability established among employees

”I’m more deliberate about planning and protecting my focus time” 5/8/2018 11:34 PM ”My productivity increased because I declined meetings I didn’t need to attend” ”I’m more deliberate about planning and protecting my focus time” ”I delegate more purposefully” ”I learned I am more productive when I multitask less” © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Time to break some bad habits 5/8/2018 11:34 PM Time to break some bad habits © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

To get your team excited… To host your team kickoff meeting… 5/8/2018 11:34 PM Quick start resources To get your team excited… To host your team kickoff meeting… aka.ms/MyAnalyticsSway aka.ms/MyAnalyticsKickoff © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Integrated analytics | the key to high performance 5/8/2018 11:34 PM Integrated analytics | the key to high performance Diagnose Measure Change © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Don’t miss our remaining sessions 5/8/2018 11:34 PM Don’t miss our remaining sessions Session name Product focus Date/time BRK2137 Identify and target change to drive transformation and help combat collaboration overload Speakers: Chantrelle Nielsen, Rob Cross, Kalyan Nanduru MyAnalytics Workplace Analytics Sept 28th 12:30 pm BRK2431 Drive adoption and business impact with personal productivity insights to transform how you work Speakers: Catherine Pidgeon and Nathan Barnett Sept 28 4:30pm …and drop by our booth! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/8/2018 11:34 PM Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 5/8/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/8/2018 11:34 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.