Digital Signage M Scott Walters 4 Oct 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More Information Q&A

Introductions Service owner: M Scott Walters Service manager: Andrew Page Other service delivery team members: Keith Sawyer Greg Bronson John Pfleiderer Richard Herold Aimee Decker

Service Description Service name: Digital Signage Product(s): CUView (AxisTV; core digital signage service) DirecTV Brief text description: A centrally supported digital signage service allowing departments to display content of their choice to local displays and supporting emergency notifications. IPTV service to Student and Campus Life (SCL) common spaces, fitness centers, and departments. Available to: Faculty, Staff Fee? Yes Service tier: One

Value Proposition Value proposition Customer impact Key benefits Enhancement to university outreach. Enhances capability for information and news delivery and availability. Adds capability to campus and personal safety and security. Customer impact Provides a centrally-managed and standardized digital signage capability with schedule-rich features and Improved administration Enables public promotion of department events, news, and information. Ability to draw on and deliver external content and information via service features and Digital Well. Key benefits Emergency notification capability. Public information delivery.

Metrics FY16 Q3 FY 16 Q3 Metrics Number of Channel Players * 127 Availability 100% Changes (upgrades, patches, etc.) 1 * Channel players are small form factor PCs – the local units which deliver content to the displays and connect to the central digital signage service.

Costs Cost to deliver the service: Fee for service: Yes FY 16 Total Cost $240,622 Hardware & Software $15,484 Labor $203,263 Staff Support $10,937 Administrative Overhead Fee for service: Yes Fees outline (see Rates)

Rates CUView one-time initial hardware & maintenance fee: DirecTV Approximately $3,500 (varies by display and install details) No recurring fees DirecTV Campus Life bulk service: $2,089.73 per month Fitness Centers bulk service: $994.79 per month Departmental (individual) DirecTV service is billed directly by the vendor.

Security What risks does use of the service mitigate? Personal safety & security Continuity of information access How does the service mitigate risks? The digital signage service is a part of the Cornell emergency notification system, able to provide mass notification to all CUView displays of emergency situations. DirecTV service is delivered to the campus head end by satellite. In the event of a loss of external network connectivity, this would allow continued delivery of news and information.

More Information Service web page: CUView: http://www.it.cornell.edu/services/cuview/ DirecTV: http://www.it.cornell.edu/services/directv/ Service level expectations: https://www.it.cornell.edu/services/sle.cfm?doc=30 Service catalog entry: https://catalog.it.cornell.edu/admin/19 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/digital-signage

Questions?