Ultriva Customer Conference 2015 Talk to your history, size Inside 4 walls improvement Narayan Laksham, CEO

Omni channel driven sales Fulfill orders with multiple touch points Why focus inside Omni channel driven sales Fulfill orders with multiple touch points It affects manufacturing and distribution Increase in FG SKUs but shorter lead time to respond Service levels becoming the cornerstone for customer retention Need to open up internal operations to sales and customers

How does it differ with standard OMNI Channel What is OMNI Channel? Unified customer experience Multiple channels of customer engagement Visibility and integration of these channels Why is it important Wave of the future Combination of Web Mobile Brick & Mortar How does it differ with standard Integrated instead of isolation Businesses are used to dealing with one channel at a time

Order fulfilment with multiple touch points Carrying Stock From different locations Proximity to customers Customization Configuration Commitment Price

Affects manufacturing and distribution Production impacted Shorter lead times High mix of products Varied customers Channels impacted Global locations Inventory dedicated at each location Inventory replenished from one or more manufacturing units Variability of demand differ for each location ERP normally have consolidated demand instead of location based.

Need to open up internal ops Sales people need available capacity to get delivery dates Managers need production status Customers want visibility in to: Pending orders Available On-hand inventory Shipments Stock location

Reduce cycle time to manufacture Inside 4 walls focus Reduce cycle time to manufacture Carry the inventory needed by customer Produce the goods being shipped to customers Service from customer’s nearest location Tie actual deliveries to forecasted demand Provide end to end visibility Engage customers to get accurate demand patterns

What has Ultriva done to facilitate? Production planning tools Rolling up production line items Signaling BOM based on production Embedding designs, drawings and standard operating procedures Including customer instructions Lot number tracking Serialization Order fulfillment Electronic pick list Allocation Containerization Publishing APIs

Customers benefited from these improvements Adams Thermal CareFusion (BD) Trane/IR Specialized Bicycles Georgia Pacific CMP INOGEN

Production Planning Board (Manual)

Production Planning Board (Ultriva)

Customer loyalty is at a premium Summary Customer loyalty is at a premium Shorter lead times affecting performance Customers want more for less Multi-channels creating chaos Response mechanisms need to change Get visibility and collaboration for internal resources Streamline production, order management and order fulfilment processes