Unload and Receive UNLOADING TL SHIPMENTS UNLOAD PERSON Standard Work Instruction: Unload & Receive Original Date: February 28, 2017 Version number: v1.0 Revision Date: Unload and Receive This document will define the step by step process for unloading and receiving inbound shipments. The steps outlined below will address the process of unloading, receiving and problem resolution. These organized steps for unloading make the task of putting up tires up easier for personnel. At times there will be fewer products on their pallet; however, that means they will be faster to return for an additional pallet(s).   UNLOADING TL SHIPMENTS Note: Prior to completing these steps, inbound truck must “check-in” with Warehouse Supervisor to verify content of load and receive door assignment. Door seal should be verified and broken only after load is determined to be correct. Check “Receiving Board” for inbound assignments a. Task assignments will also be detailed Unload Person – positioned inside truck and rolls product to stacker on dock Stack Person (where applicable) – positioned on the dock and stacks unloaded product on pallets for receiving and put-away Receive Person (may also be consolidated with Stack person on smaller quantity loads) – scans stacked product and receives against ASN Collect Materials and proceed to assigned door ASN(s) LPN Cards Handheld Scanner Pallets Stage the receiving area Place 8 pallets on the dock (4 on each side of the dock door) positioning such that MHE forks can enter perpendicular to the receiving door Note: Depending on your dock space, pallet quantity may vary. Begin Unloading… UNLOAD PERSON Remove safety chain/gate (where applicable) Turn on dock light for visibility inside trailer Turn on dock fan (where applicable and necessary) Proceed into trailer Position “bump” tire Collect first item to be unloaded Using “bump” tire, begin rolling product to stacker Maintain a steady, consistent pace while unloading Ensure your aim is accurate to eliminate wasted motion collecting run-away tires As product SKU changes, notify stacker to avoid mixing product Continue the unloading process until all product has been unloaded After all product is unloaded… Return “bump” tire to designated area Turn off dock light Turn off dock fan Replace safety chain/gate (where applicable) Proceed to next assigned task

Unloading and Receiving Standard Work Instruction: Unload & Receive Original Date: February 28, 2017 Version number: v1.0 Revision Date: Unloading and Receiving This document will define the step by step process for unloading and receiving inbound shipments. STACK PERSON Position yourself in between the pallets furthest from the receiving door Begin with pallet position one (the pallet on your left, as you face the door) As the Unload Person rolls you product, begin stacking product on your first pallet Your first stack should be placed in pallet quadrant one (back right) Labels facing out (towards the back of the pallet) Proceed counter-clockwise around the pallet One stack/quadrant per SKU (recommended) Take care not to mix product as it slows the receiving process 4 SKU’s and 20-24 units per pallet (recommended) Once all four quadrants are full, proceed to the next pallet position and repeat step 3a-3d Pallet Position Two – the third pallet from the door on your left Pallet Position Three – the second pallet from the door on your left Pallet Position Four – the first pallet from the door on your left Pallet Position Five – the first pallet from the door on your right Pallet Position Six – the second pallet from the door on your right Pallet Position Seven – the third pallet from the door on your right Pallet Position Eight – the fourth pallet from the door on your right Once all eight pallet positions have been completed, return to Pallet Position One and repeat steps 3-4 Continue the unloading process until all product is unloaded After all product is unloaded… Collect any unused/empty pallets and return them to pallet storage area Sweep dock to remove any debris created during unloading   RECEIVE PERSON Once stacker has proceeded to pallet position two… Log into a handheld Select Menu Option 1 - Receive Select Shipment Type ASN Rcv – Supplier Shipments (applies to Fed-Ex, LTL and TL receiving) Internal Rcv – Intercompany Shipments (ISO) (applies to Fed-Ex, LTL and TL receiving) Using the ASN barcode/Packing List, scan the Shipment Number Scan your first item to be received For Internal shipments (ISO’s) scan the “From LPN Number” on the packing list before scanning the item Scan a LPN card i. Hit Ctrl + Gray + L to populate sub locator (only for first item on each LPN) ii. Hit Ctrl + Gray + L to populate sub locator(only for first item on each LPN) Press enter until quantity can be entered. Enter the quantity and press enter for the next item Repeat steps 1e thru 1h until pallet is full Once pallet is full arrow down to done. One LPN = One Pallet Repeat steps 1 thru 3 until all product is unloaded Once the truck has been unloaded and all products have been received, scan the shipment number and listen for a beep indicating the shipment was complete. If no beep is heard, then items are still outstanding Follow steps outlined below to reconcile

Unloading and Receiving Standard Work Instruction: Unload & Receive Original Date: February 28, 2017 Version number: v1.0 Revision Date: Unloading and Receiving This document will define the step by step process for unloading and receiving inbound shipments. RECONCILE INCOMPLETE SHIPMENT Based upon the receipt type (Vendor or ISO) follow the corresponding steps outlined below   Log-in to Oracle and select Warehouse Manager VENDOR SHIPMENTS Select the ASN Workbench. Change the ASN Status, using the drop down box, to PARTIALLY RECEIVED. Put the shipment number in the Shipment # field Click on FIND. Click on the ASN Details tab at the top Quantities for Shipped/Received are displayed top center on this screen On right, there is a drop down box labeled Sort By, Change that to LINE STATUS. This will sort the shipment in ABC order from EXPECTED to PARTIALLY RECEIVED Write down the missing items Check inventory on each item to see if a receiving error or a shipping error was made If shipment is over/short/damaged, file a discrepancy INTERNAL SHIPMENTS (ISO’S) Select the Manage Shipments menu Change Source Type to Internal using the drop down box. Type Shipment Number in the Shipment field Click on Find Review shipment details (e.g. Shipment Line, Qty Shipped, UOM, Item Number, Rev, Item Description, etc.) Use the slide bar on the bottom right until “Qty Received” column is visible Right click and hold on Qty Received; Drag it to the far left and place it beside Qty Shipped. Note - You may need to continue sliding the bar on the bottom, to the left, in order to get the column moved After Qty Shipped and Qty Received are side by side, click on the first line under Shipment Line After determining what was short, check inventory to conclude whether it was a receiving error or a shipping error. If item was Over/Short/Damaged, complete an ISO Discrepancy Report Located on SharePoint>Supply Chain/Purchasing>Macros and Report Tools>Shipping Discrepancy Report 1.3