Ch…Ch…Changes: Restructuring Through Change
University of Tennessee Libraries Founded: 1794 Located: Knoxville, TN Resources: 500 print books (President’s personal collection) Org. Structure: Volunteers
University of Tennessee Libraries Libraries John C. Hodges (main) Pendergrass Agriculture & Veterinary Medicine Library George F. DeVine Music Library Collection: Over 2.5 million titles Materials Budget: $11 million +
Through the Years Exploring the worldwide web Interlibrary Services Kathleen (on left) Exploring the worldwide web The HyperCard “graphic capabilities”
To… From This… Video Rooms Databases User Experience . Video Rooms Databases User Experience Purchase on Demand Research Guides Cloud Storage Wireless printing Group Study Presentation Rooms
To… From This… Audio Recording Equipment Cloud Hosting . Audio Recording Equipment Hand-held technology Cloud Hosting Laptops iPhones Reality Headsets Digital cameras Virtual Reality Systems Tinker Tools Tablets Large Format Printers
To… From This… Electronic Borrowing of Chapters Patron Services . Electronic Borrowing of Chapters Patron Services Media Production Data Visualization Digital Humanities Data Curation Text Mining and Analysis RSS Feeds Online Chat Citation Managers
Acquisitions & Continuing Resources SUPPORT MAINTENANCE Requisitions Licenses Purchases Renewals Tracking titles Claiming Resource Sharing Trials Proxy servers Upgrades Access Platform Changes E-journal Collections Databases
Technical Services Acquisitions, Cataloging, and Serials Some Systems staff joined Technical Services Serials broke from Technical Services as Licensing, Electronic Resources & Serials (LERS) Monograph Acquisitions, Cataloging & Systems became Access & Discovery Services (ADS) Interlibrary Services-Lending joined LERS Interlibrary Services-Borrowing joined ADS Acquisitions & Continuing Resources (ACR) was formed from LERS, Monograph Acquisitions and Interlibrary Services Borrowing and Lending
Change Drivers Retirements Space needs Technology
Retirements Baby Boomers New Hires Multigenerational workforce
Space Needs Increased student services Housing new technology Efficient use of space
Technology Purchase of new products Adapting to new technology Maintenance of products and services
Embracing the Change Drawing by: Tina Bentrup
Combining the Team Sharing the Vision Laying down a Plan Building Buy-in
Preparing the Way Motivating the Team Facing Resistance Building Support
Introducing Training Choosing the Trainers Assessing the Output Modifying the Insufficiencies
Managing the Workflow Assigning the Responsibility Prioritizing the Load Measuring the Output
Re-structuring the Space Combining the Units Eliminating Barriers Moving the Walls
What’s Working Streamlined and efficient workflows Collaboration among staff Skill Building for staff Staff engagement Quicker response to external customers Clearer division of responsibilities
Where do we go from here? Seek more assistance from vendors for shortcuts in Interlibrary Services Realign our fund structure Further streamline our ordering workflow Look at additional ways to reassign tasks for efficiency
Thank You! Kathleen Bailey kbailey3@utk.edu Valeria Hodge vbond@utk.edu Nancy Bright nbright@utk.edu Carol Shaffer carolh@utk.edu