Information Technology Report

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Information Technology Report Trey Felton Manager, IT Service Delivery ERCOT Public October 2013

Highlights R5 Release SLA Exception Request Service Availability – September Market Operations IT systems met all SLA targets Market Data Transparency IT systems met all SLA targets Retail Market IT systems met all SLA targets Grid Operations IT Systems met all SLA targets September R5 Release SLA Exception Request September 28/29 - Customer Relationship Management application and database upgrade SLA Exception approved for start time of 12:00pm Saturday and finished at 7:10PM Sunday Upcoming EIF database upgrade TBD R6 Release December 7/8 – system changes for recently upgraded CRM platform 2014 SLA Review Draft October 2013 ERCOT Public

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