A Wide Open Door.

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Presentation transcript:

A Wide Open Door

A Wide Open Door WELCOME to your Texas AGING AND DISABILITY RESOURCE CENTERS The latest in streamlined access to services Patricia Bordie, MPA Community Access and Grants Unit

Objectives Learn about ADRCs in Texas What is the toll-free # for access to LTSS What will the future bring for the broader “NO WRONG DOOR SYSTEM” of access in Texas It’s all about the individuals

Aging and Disability Resource Centers Mission and Vision for ADRCs To provide information and streamline access to services for all Texans seeking long-term care resources. To strengthen coordination across existing aging and disability service networks to decrease duplication and enhance efficient systems of access.

“No Wrong Door for individuals ” 22 Aging and Disability Resource Centers provide statewide coverage Streamlined access to long term services and supports Options Counseling – person-centered decision support to help people identify their unique needs and resources to meet those needs Individuals of all ages and incomes with LTSS needs

ADRC Expertise Experts at ACCESS to experts!

No Wrong Door for networks Enhanced local networks coordinate access to LTSS for older adults and people with disabilities. Standardized referral processes Formalized cross-training Increased efficiency, decreased duplication

ADRC Toll-free Number

One Call – Expert Guidance Specific to long term services and supports Pointing callers to the “most appropriate” door Linkages to private as well as non-profit resources Does not replace existing access points Follow-up as needed Callers routed by ZIP CODE

Focus on Quality Improvement 2nd PHASE outreach and marketing –targeted, TTY, website, messaging improvements Toll-free number matrix for consumers Improved data collection Person-centered focus

Long Term Services and Supports Screen SOFT LAUNCH – September 2015 LTSS screen used at all major entry points to long-term services and support systems. Identifies potential eligibility for services. Increased attention to caregiver needs Easier, common approach to helping individuals find community based services

“DOORS” Aging and Disability Resources Centers (ADRC) Area Agencies on Aging (AAA) Local Authorities (LA) DADS Regional Office (RO) DADS Access and Intake Interest List (A&I IL) Medicaid Managed Care Organization (MCO) HHSC STAR+ Program Support Unit (PSU) Local Mental Health Authorities (LMHA) Outreach, Screening, Assessment, and Referral Centers (OSAR)

System Generates Referrals LTSS Screen Referral Management AAA ADRC A&I IL LA LMHA/OSAR MCO PSU RO System Generates Referrals Data Collection

The Right Place at the Right Time Referrals to LTSS screen – one story at one door – Self service portal available as well ADRCs are charged with assisting individuals with multiple, complex needs ADRCs can provide strategies in addition to resources Increased resources for veterans and caregivers

Broader & Better NWD Assistance with Care Transitions Increased focus on Caregivers Targeted Veterans Assistance Services for Children with Special Needs Cross-Training Events Increased awareness of service landscape & gaps Assistance with Care Transitions

Find an ADRC by county https://www.dads.state.tx.us/care/findanadrc.html Patricia Bordie Patricia.bordie@dads.state.tx.us 512.438.4866