Emergency Department Benchmarking

Improve ED Performance Benchmark your ED to similar EDs and best practices Measure your performance on 100 ED-specific metrics Survey hundreds of key ED stakeholders Identify strengths, weaknesses, and opportunities for improvement Comprehensive 250-page graphical report Emergency Center of Excellence eligibility for top performers Consulting conference call to review results

The Process Interactive PDF worksheet for the ED leadership to submit their ED’s data. Our team is actively engaged in the process, answering questions and reviewing and resolving data issues. We perform web based surveys of the key stakeholders for each ED (often hundreds of individuals). Conference call with ED and hospital leadership, led by one of our ED physician consultants, to review the report and discuss performance improvement strategies in more detail.

Deliverables Personalized, comprehensive, graphical report that outlines the ED’s strengths, weaknesses, and opportunities for improvement, and offers a wide range of performance improvement ideas. The report tracks your performance on 100 ED benchmarks and includes hundreds of comments from your key stakeholders. Each ED is benchmarked to EmEx best practices, as well as other participating EDs, further grouped by census, type, and locale.

Benefits Understand your ED’s strengths and weaknesses Compare and track performance Identify best practices and ideas for improvement Benchmark data for other services that interact with the ED (i.e. lab, radiology) can help you advocate for ancillary service improvement Key stakeholders appreciate that their opinions are being heard

Emergency Center of Excellence Top performers on EmEx-Compare are eligible for the Emergency Center of Excellence designation, pending on-site evaluation by our emergency nurse reviewer. (see EmEx-Award at the end of the presentation)

100 KPIs - Holistic View of ED Care Patient Flow Key Turnaround Times Labs/EKG Radiology EDIS Patient Satisfaction Crowding Financials Emergency Physician and Nurse Staffing Emergency Physician and Nurse Satisfaction Administrative Consultants Clinical Perspectives on ED Performance

The Seven Pillars of Emergency Care “Balanced Scorecard” Safety … quality, outcomes, commitment Satisfaction … reputation for excellence Solvency … lean processes, coding, UM Space … facility/equipment function Staff … staffing, credentials, retention Support … administration/medical staff Systems … processes, care paths, technology

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Pricing & Time Commitment $4,500 (satisfaction guaranteed) Our clients note their ED leadership typically spend a few hours preparing the Leaders Workbook Physicians and nurses typically spend 5-10 minutes completing the web based survey, and less for all other stakeholders

Other Emergency Excellence Services EmEx-Contact Patient Callback and Patient Satisfaction Solution EmEx-Award Emergency Center of Excellence designation EmEx-Consult Short-term & Long-term Consulting

Thank You! For more information, please contact: info@emergencyexcellence.com www.emergencyexcellence.com 1.877.700.EMEX