TDSB: Complying with Mandatory Reporting Timelines with SAP® Enterprise Support Organization Toronto District School Board (TDSB) Headquarters Toronto, Ontario, Canada Industry Public sector Products and Services Public school for Kindergarten through Grade 12 and continuing education Employees 33,000 permanent and 3,500 part-time employees Budget C$2.9 billion (US$2.6 billion) Web Site www.tdsb.on.ca Objectives Troubleshoot and analyze the performance of the SAP® Customer Relationship Management (SAP CRM) application Locate and resolve an issue with a critical custom program that was interfering with scheduled batch jobs Ensure compliance with mandatory reporting timelines Why SAP Enterprise Support Continuous quality checks as a standard service provided with SAP Enterprise Support offerings Expert sessions and services to assist in the analysis of SAP solution performance Advisor for SAP Enterprise Support available to recommend the right service for a fast and efficient resolution Benefits Quickly determined the root cause of business-process performance issues Improved performance by 90% after implementing the changes recommended in a detailed service report on business-process performance optimization Helped ensure compliance with mandatory reporting schedules 90% Improvement in critical job performance within SAP CRM Reduced Time and effort of root cause analysis with help from expert advisors Enabled Compliance with mandatory reporting schedules “We expected better performance after our upgrade, especially for our custom government compliance reporting. SAP Enterprise Support offered us a business-process performance optimization service that allowed us to improve performance on several background jobs by 90%.” Basis Coordinator, Toronto District School 42235 (16/02) This content is approved by the customer and may not be altered under any circumstances.