Welcome to Cisco! Getting Started…

Slides:



Advertisements
Similar presentations
Cisco’s Technical Assistance Center
Advertisements

Getting started with myitlab. before you register  A valid address  Course ID from your instructor  Student access code Before you register,
Welcome to the Brookdale Community College Online Employment System Applicant Tutorial.
1 Welcome to the Colgate University Online Employment System Applicant Tutorial.
1 © 2006 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Technical Support Presentation Using the Cisco Technical Support.
Welcome to the Arizona State University Online Employment System Applicant Tutorial.
How To Batch Register Your Students
Tutorial Introduction Fidelity NTSConnect is an innovative Web-based software solution designed for use by customers of Fidelity National Title Insurance.
Click to edit Master title style A tool designed to provide useful information and assist Propex Plus Partners!
© 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicENT Overview Serial Number Entitlement: An Overview.
© 2006 Cisco Systems, Inc. All rights reserved. 1 My Colleagues Tool Granular (MCTG) Tour September 2008.
Partner Network Portal Anna Jones :: July 2006 Partner Training Webinar Communications Sector.
Quarterly Reporting System Presented by Sandy Craypo.
Welcome to the University of Florida Online Employment System Applicant Tutorial.
Welcome to And the Rice University Online Job Application Tutorial.
Getting started with for students before you register Make sure you have: an active account Internet browser installed on your computer Student.
Quick Reference Guide Welcome TEST USER Version_NSU_ HELP RETIREMENT MANAGER DEMO FEEDBACK.
LexisNexis – On-Line ID Proofing for Lenders Lender employees must have Level 2 eAuthentication accounts to access various Guaranteed Loan System web pages.
Confidential - © 2012 StreamWIDE © StreamWIDE
NetService Cardholder Tutorial GE Corporate Payment Services 4246 South Riverboat Road Salt Lake City, Utah Copyright Information.
Software Updates © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Online Admissions Tour When each slide comes to an end ‘Next’ will appear at the bottom right of the screen, please left click your mouse to move onto.
Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Rockwell Automation Online Support Center Updated Version released August 29, 2015.
Online Admissions Tour When each slide comes to an end ‘Next’ will appear at the bottom right of the screen, please left click your mouse to move onto.
Scottish Centre for Regeneration (SCR) – Learning Networks quick guide to the online forum platform.
OneView Service Center Help
Mtivity Client Support System Quick start guide. Mtivity Client Support System We are very pleased to announce the launch of a new Client Support System.
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 If you cannot locate an individual in order to add Bill to ID(s) or enable.
Confidential Web Ordering Overview. Confidential LOG ON:   Enter your login name &
MyMISLab First Day of Class Registration Walkthrough.
HP OpenView eCare is a fast, efficient way to access always- on, interactive technical support tools needed to manage your business and ensure uptime.
Contract Invoice Guide
ELISTING How to use eListing to conveniently and quickly file your personal property listing online. DEPARTMENT OF ASSESSMENTS King County To navigate.
NIMAC for Accessible Media Producers: February 2013 NIMAC 2.0 for AMPs.
1 © 2004 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Technical Support Seminar Using the Cisco Technical Support Website.
Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Service Tools Overview for Partners Ludmila Davidova Cisco Services CPO team.
Creating A CCO ID.
Visit the member website
Schoology at GRMS Schoology is a new communication platform for teachers, students, and parents. We hope this will assist in creating a culture at GRMS.
Creating A CCO ID.
Supplier Portal Self-Registration
Schoology at FCMS Schoology is a new communication platform for teachers, students, and parents. We hope this will assist in creating a culture at GRMS.
01 Registration & My Profile
Assess Survey Invitations
BMC Support Portal.
VAD-OR Onboarding Readiness Deck for pre-onboard Partners prior to June 19, 2017 portal launch. Value Added Distributor – Opportunity Reseller.
Scholarship America Dollars for Scholars: Completing the Student Profile All Dollars for Scholars scholarships are applied for online via the Dollars.
Commonapp.org #commonappready © 2015 The Common Application.
Active Orders Supplier Administrator Training Getting Started Activities This training presentation describes the Getting Started activities that will.
Commonapp.org #commonappready © 2015 The Common Application.
How to Register on Active Orders Trading Grid Company Registration
Travel Portal Overview for Integrys Group
Battelle Supplier Onboarding
Scholarship America Dollars for Scholars: Completing the Student Profile All Dollars for Scholars scholarships are applied for online via the Dollars.
Commonapp.org #commonappready © 2015 The Common Application.
Centene’s Broker Online Self Service Tool User Guide
01 Registration & My Profile
Commonapp.org #commonappready © 2015 The Common Application.
Online Testing System Assessment Viewing Application (AVA)
NEW! To meet the growing requirements for managing our courses and events, Olympic ESD 114 has partnered with a new program called pdEnroller. pdEnroller.
Hi and welcome to the Order Centre – Ordering training.
Training 101 : Accessing iBoomerang Tools
Software License Management Partner self-serve capabilities for zebra software licensing portal April 2018 Zebra Software Licensing Team.
Contract Number - Administration
User Profile Management
Schoology at GRMS Schoology is a new communication platform for teachers, students, and parents. We hope this will assist in creating a culture at GRMS.
A Guide for getting technical help
Scholarship America Dollars for Scholars: Completing the Student Profile All Dollars for Scholars scholarships are applied for online via the Dollars.
Scholarship America Dollars for Scholars: Completing the Student Profile All Dollars for Scholars scholarships are applied for online via the Dollars.
Presentation transcript:

Welcome to Cisco! Getting Started… This document is designed to help you get started with your Cisco Technical Services (TS) contract

What will this guide show you … and why should you care? What your TS contract offers you How to Set up your Cisco User Profile How to Associate Contracts to Your Profile Where to go for Licensing Registration & Questions How to Open a TAC (Technical Assistance Center) case How to Escalate through TAC Handy Videos & Additional Resources Doing these things can maximize your experience with Cisco TAC

What’s in a SAS/SASU Contract … what do you have access to? 24x7 access to Cisco’s Technical Assistance Center (TAC) for technical expertise & problem resolution TAC Your one stop for product content, software downloads, forums & tools Cisco.com A fast & easy way to create severity 3 and 4 support cases and submit them to the Cisco TAC Open a case online

Why create a Cisco Profile? Open a case fast … your way See all your cases in one spot See all your contracts in one spot Access an engineer fast

How to Create a Cisco Profile Go to www.cisco.com Click on Register (top right corner of the page) Enter Login, Contact, and Security information as required and click ‘Submit’ A confirmation link for your Cisco.com user profile will be emailed to you within 24 hours of registration (please check your spam folder) After you receive your Cisco.com user ID, you can associate all of your contracts Check out this video to see the process in action! http://www.youtube.com/watch?v=SiUwjAol3aU

Now Let’s Add Contracts to Your Profile! Return to www.cisco.com Click on Account (top right corner of the page) Enter the Profile Manager section (far left option) Enter your User ID & Password Select ‘Additional Access’ Select 2nd link: ‘Add Service Contract Numbers to Profile for Support Access’ Enter Contract Number in open box To add multiple contracts at one time, enter a comma(,) between each contract If you don’t know your contract number, check out the next slide…

Helpful Hints for Cisco.com Registration If you do not know your Cisco Service Contract Number, please contact Customer Service: 800-553-2447 or 408-526-7208 or by email at web- help@cisco.com Please include: Your organization name Address location Phone number Email address Any other important contact information If you do not know your Sales Order number, please contact whomever sold you the contract to obtain For a list of Frequently Asked Questions & Answers, please visit www.cisco.com/web/help/reg/faq_reg.html If you have additional questions or need assistance, please email web- help@cisco.com

Need to Activate Your Software License? Identify your Product Authorization Key (PAK) Number To find you PAK number: Enter your Sales Order (SO) number in the Sales Order Tool https://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen Select ‘Software License Details’ (middle of the page) Refer to PAK key column If you do not have your SO number, please contact whomever sold you this contract to obtain Enter your PAK number in the SWIFT tool https://tools.cisco.com/SWIFT/LicensingUI/Home If you need assistance, please call 1-800-553-2447 and ask for the Licensing team International Support #s http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Need to talk to TAC? Here’s 3 ways to open your case … Web https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case US Support #1-800-553-2447 International Support #s http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html *Please call in any S1 or S2 issues Phone TAC TAC Email tac@cisco.com

Severity Levels Severity 1 (S1) Severity 2 (S2) Severity 3 (S3) Your network is “down” or there is a critical impact on your business operations. OPEN via PHONE Severity 1 (S1) Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. Severity 2 (S2) Operational performance of your network is impaired, while most business operations remain functional. OPEN via WEB Severity 3 (S3) You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Severity 4 (S4)

What You’ll Need to Open a TAC Case Your Cisco service contract number Cisco user ID Appropriate Serial Numbers (if applicable) Description of issue / business impact If you don’t know your service contract number, you can contact Cisco customer service at (800) 553-6387 or (408) 526-6387 or by email at web-help@cisco.com * Please be ready to provide your Sales Order number! Please remember: A case must be opened for TAC to assist you

Including these items can help expedite your case! For CliQr/CloudCenter Customers Great things to include when opening a case Note CliQr/CloudCenter in case description Meaningful case title, stating the problem accurately Description of the problem & symptoms History of the problem & troubleshooting Logs out of applications (CCM, CCO) Screenshots of issue Network topology & explanation, if applicable Software versions of entire solution, if applicable Including these items can help expedite your case!

International Support #s Escalating a TAC Case If you are unsatisfied with your case, please call and ask for the TAC Duty Manager US Support # 1-800-553-2447 International Support #s http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Handy Videos & Other Resources Create your profile & associate your contracts This short video will walk you through your profile set up & adding contracts https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-efae1c78-a005-4767-80fc- fc842631dac0:1# TAC Service Request Tool (TSRT) guide A step by step guide to opening a case with TAC PDF: http://www.cisco.com/web/tsweb/pdf/cisco_tools_tsrt.pdf Video: http://www.cisco.com/web/tsweb/flash/tools/tsrt/cisco_tools_tsrt.html CliQr/CloudCenter Additional Resources TBD Who is Technical Services A video overview of the global organization who works to ensure your success http://www.youtube.com/watch?v=vkRHK7Fux-s TAC Quickstart Guide Your detailed guide to Cisco’s technical services offerings http://www.cisco.com/web/partners/services/resources/tsquickstart/downloads/Global_Technica l_Services_Quick_Start_Guide.pdf

Technical Online Resources Cisco Support Community Now available in Portuguese and Spanish Technical Online Resources Cisco Support Community Personalize your view to fit your needs and find content quickly Enables social networking opportunities Access Cisco support through new iPhone app Multiple expert communities with discussion forums, chat, survey tools, blogs and more Cisco engineers host interactive webcasts, which are archived on YouTube Rating posts and marking questions as answered enables peer-driven solutions

For more information about Cisco Technical Services, visit: www. cisco For more information about Cisco Technical Services, visit: www.cisco.com/go/ts