Course Management System (Blackboard) Todd Maniscalco and J.P. Brannan February 23, 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More information Q&A

Introductions Service owner: Todd Maniscalco Service manager: Marina Tokman Other service delivery team members (3 FTE): J.P. Brannan Kelly Chan Patrick Graham John Udall Instructional Designers as Needed

Why Blackboard? The course management system market is rapidly growing and changing, as are teaching needs. Cornell stakeholders periodically evaluate available products and decide on a solution. Blackboard is popular because its range of features is broad enough to meet multiple differing faculty and student needs. Blackboard is scalable to serve the entire campus. User roles in Blackboard allow for distributed course administration.

Service Description Service name: Course Management System Product: Blackboard (single-product offering) Description: Blackboard is the cloud-hosted web-based course management system, selected by university stakeholders, which enables instructors to manage materials distribution, assignments, communications, and other aspects of instruction for their courses. Available to: Faculty, Instructional Professionals, Students, Guests Fee to end user? No Service tier: One

Value Proposition Value proposition Customer impact Key benefits Cost Savings through aggregation of demand Cost Savings through vendor hosting and management Centralization to mitigate policy and security risks Easily enroll people who don’t have NetIDs Customer impact Students can access course materials 24/7 in one location Students can hand in assignments online and track graded work Instructors can manage materials online in one location Key benefits Single sign-on plus guest logins Managed Enrollment Consistent learning environment for students Central hub for access to other instructional technologies

Instructional Services Integrations Plagiarism Detection (Turnitin) Via Blackboard API and LTI (Learning Tools Interoperability) SIS (Peoplesoft) Classroom Polling (i>clicker) Blackboard ePortfolios (Digication) Course site request Term-based managed enrollment Lecture Capture (Panopto) Video Streaming (Kaltura) Online Training (Lynda.com) Library Reserves (Ares ) Publisher Tools (Pearson, others)

Metrics Oct 2015 Nov 2015 Dec 2015 Average peak usage (Approx Sessions) 58,699 54,887 49,676 Peak Date 10/5/15 11/2/15 12/9/15 Number of Active Courses 4,516 4,368 4,260 Number of Active Users 22,041 21,048 21,421 Number of Instructors 6,283 6,312 6,362 Page Views on Most Active Date 551,639 507,219 457,946 Average Page Views Per Day 364,920 317,929 236,279 Total Monthly Logins na 311,235 237,310 Bandwidth Usage (kbps) 34,558 32,877 38,925 See Full Quarterly Report Online at https://cio.cornell.edu

Cost Cost to deliver the service: Fee for service: None Net-Plus contract bundle. FY 16 Total Cost $715,218 Hardware & Software $346,179 Labor $304,019 Staff Support $32,510 Administrative Overhead

Cost Per Unit Total Annual Cost: $715,218 Average # of courses hosted annually: 4,174 Average # of unique users served annually: 21,000 Cost per Course: $171.35 Cost per User: $34 Marginal Costs: HW costs are flat/fixed per the cloud-hosting contract. Licensing and Hosting costs are flat until we exceed 25,000 simultaneous users. Labor costs for user support will increase as users/courses are added. Cost per course - does not include schools that are in process of on-boarding such as the Vet School, more effort with Art & Sciences specifically the Language Dept

Security What risks does use of the service mitigate? Reputational harm Information security Compliance with regulations and university policies How does the service mitigate risks? Safe default configuration Contractual constraints Vendor-hosted in cloud datacenters with redundancy

More information Service web page: it.cornell.edu/services/blackboard Service level expectations: www.it.cornell.edu/services/sle.cfm?doc=13 Service catalog entry: catalog.it.cornell.edu/admin/16 Service quarterly report: cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/course-management

Questions? Todd Maniscalco: tam42@cornell.edu J.P. Brannan: jpb1@cornell.edu Consulting/Training support: acadtech@cornell.edu