Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer University

Dr. Joan Burtner, Associate Professor of Industrial Engineering W. Edwards Deming 1950’s - present MIT Deming’s Fourteen Points for Transformation of Western Management Deming Cycle Seven Deadly Diseases ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Joseph Juran 1950’s - 1990’s Engineer, University Professor, Consultant Juran’s Quality Handbook Managerial Breakthrough Juran Trilogy ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Walter Shewhart 1930’s “Father of Statistical Quality Control” Economic Control of Quality of Manufactured Product (1931) Shewhart Control Chart Plan – Do – Check – Act (PDCA) ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Philip Crosby 1970’s - 1980’s Quality is Conformance to Requirements Zero Defects Quality is Free (1979) Quality without Tears 14 Steps for Improvement ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Genichi Taguchi 1980’s – 1990’s Taguchi Loss Function Design of Experiments Robust Design Quality as Loss to Society ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Armand Feigenbaum 1950’s - 1980’s Quality Control: Principles, Practice, and Administration (1961) Reissued as Total Quality Control (1991) Quality is a Way of Managing Organizational Impact of Quality ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Kaoru Ishikawa 1950’s – 1980’s Guide to Quality Control (1982) What is Total Quality Control? The Japanese Way (1985) Quality Circles Cause-and-Effect Diagram ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Dr. Joan Burtner, Associate Professor of Industrial Engineering Contact Information Email: Burtner_J@Mercer.edu US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA Phone: (478) 301- 4127 ETM 627 Fall 2008 Dr. Joan Burtner, Associate Professor of Industrial Engineering