Understanding Call Queues and Auto Attendants 5/11/2018 11:31 PM BRK3036 Understanding Call Queues and Auto Attendants Marina Kolomiets Irena Andonova © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/11/2018 11:31 PM Agenda “Phone System” Cloud Services in Office 365 Tenant and User requirements Call Queues and Call Distribution - Demo Auto Attendants, Custom Menus (IVR) and Speech Recognition Integration with Teams - Demo Upcoming Features Q&A © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Office 365 “Phone System”: Voice Cloud Services 5/11/2018 11:31 PM Office 365 “Phone System”: Voice Cloud Services Auto Attendants and Call Queues are Azure Cloud Services in Office 365 “Phone System” product E5 Plan “Phone System” included Also included in E5 Plans with no Audio Conferencing E1, E3, etc. Plans need “Phone System” Add On E1, E3, etc. need “Phone System” as an Add On Deployed in all Regions Office 365 Compliant Cloud Services Certified for Government Community Cloud (GCC) Administration in Office 365 Portal PowerShell available © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Tenant Configuration Requirements 5/11/2018 11:31 PM Tenant Configuration Requirements General Availability – Purely Online tenants Coming soon - “Hybrid” tenant configurations Purely Online Tenants – with no on Premises footprint Online Azure Directory Users are Online, can have PSTN Numbers (Phone Numbers) from Microsoft only Multi-National Corporations supported Auto Attendants and Call Queues will be homed in the tenant’s Primary Region Cloud Connector Edition (CCE) On Premises Connectivity with Hybrid (OPCH) Split-domain Topology More on this in “Upcoming Features” section © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Enabling Users for “Phone System” Services 5/11/2018 11:31 PM Enabling Users for “Phone System” Services © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Users Licensing Requirements 5/11/2018 11:31 PM Users Licensing Requirements 2 ways to enable Online Users for Call Queues and Auto Attendants (Queue Agents, Operators, etc.) Phone System user license User Calling Plan license (US, Puerto Rico, UK, Spain, France, Netherlands and Ireland) OR Set-CsUser -identity "Amos Marble" -EnterpriseVoiceEnabled $true Can have a PSTN Number Can place calls to external PSTN Can call users in the same tenant User Calling Plan license $ Cannot have a PSTN Number Cannot place calls to external PSTN Can call users in the same tenant No extra $ © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Customize User Caller ID for Outbound Calls 5/11/2018 11:31 PM Customize User Caller ID for Outbound Calls Create CallingLineIdentity Voice Policy (PowerShell) New-CsCallingLineIdentity -Identity "UKSalesQueue" -CallingIdSubstitute "Service" -ServiceNumber 14258828080 -EnableUserOverride $False –Verbose Admin (step 1) Grant CallingLineIdentity Voice Policy to a User (PowerShell) Grant-CsCallingLineIdentity -PolicyName UKSalesQueue -Identity AmosMarble@contoso.com Admin (step 2) Users can check their Caller ID in “Call Forwarding” tab © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Queues “Phone System” Cloud Service in Office 365 5/11/2018 11:31 PM Call Queues “Phone System” Cloud Service in Office 365 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Queues: Automated Call Distribution 5/11/2018 11:31 PM Call Queues: Automated Call Distribution Handle calls at scale and distribute them to the right people Assign a Service Number, Tolled or Toll-Free Create Greeting and choose Music on Hold Add Agents – people who will receive the calls from the Queue Select maximum Queue size and what happens when the Queue gets full (Overflow options) Set the longest allowed wait time for a call and how to escalate it (Timeout options) Queue Capacity: 200 Concurrent Calls Call 6 Call 5 Call 4 Call 3 Call 2 Call 1 “Please hold to be connected to the next available Agent” © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Greetings and Music On Hold 5/11/2018 11:31 PM Greetings and Music On Hold Greet your callers and play audio to them while they wait Upload custom audio files: .wav, .mp3 or .wma Max size = 5MB Greeting – optional Customizable Callers will hear Greeting when they call a Call Queue After Greeting, callers hear Music on Hold Music on Hold - provided by default Callers will hear Music on Hold while they wait for an Agent © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Regulate Queue Size and Max Call Wait Times 5/11/2018 11:31 PM Regulate Queue Size and Max Call Wait Times Max Queue Size [0-200] concurrent calls Incoming Calls above capacity (Overflow) - Forward to a User, Auto Attendant, Call Queue, Voicemail Max Queue Size = 0 - calls will not ring Agents and will go to Overflow option instead Max Wait Time [0-45] minutes Upcoming: time-out values in seconds (15, 30 and 45 secs) Calls that Timed-Out waiting (Timeout) - Forward to a User, Auto Attendant, Call Queue, Voicemail Max Wait Time = 0 - calls will not ring Agents and will go to Timeout option instead © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Distribution with Attendant Routing 5/11/2018 11:31 PM Call Distribution with Attendant Routing ~100 of calls Call Queue Service Number Call 1 Call 2 Call 3 Head of the Queue Call 3 Call 2 Call 1 Waiting in Queue Rings all Agents at the same time Music on Hold Offline or Do not Disturb Agents will not be called FIFO Queue (First In, First Out) Agents who have Opted Out will not be called (upcoming!) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Queue Agents Add Agents in Groups: Agent List: Agent Endpoints: 5/11/2018 11:31 PM Call Queue Agents Add Agents in Groups: O365 Groups (upcoming!) Distribution Lists (nested OK) Security Groups (mail-enabled) Agent List: 50 Agents max Online, CCE and onPrem (upcoming!) Agents can be in multiple Queues New Groups created (DLs, SGs) Azure Active Directory (AAD) Azure Address Book Service (AABS) Every 30- mins Synchronization Find-CsGroup (PowerShell) Agent Endpoints: Desktop Clients Mac and Mobile IP Phones © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Desktop Clients and IP Phones 5/11/2018 11:31 PM Desktop Clients and IP Phones Skype for Business Desktop Client 2016 Lync Desktop Client 2013 (32 and 64 bit versions) IP Phones (certified for Skype for Business Online) Solutions Catalog: https://partnersolutions.skypeforbusiness.com/solutionscatalog/ Polycom AudioCodes Yealink Product ID: Product ID -019 Min Firmware version: 5.4.0A (December 2015) Polycom VVX 600 and 601 Polycom VVX 500 and 501 more… Product ID: UCXXXHDEG (SfB) Min Firmware version: 3.0.0.459.1 (December 2016) AudioCodes 450HD AudioCodes 405HD more.. Product ID: SIP-TXXG (SfB Edition) Min Firmware version: X.8.1.52 (February 2017) Yealink T42G Yealink T41P more.. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/11/2018 11:31 PM Mac and Mobile Clients Agents can receive Call Queue calls on Mac and Mobile Skype for Business Clients Mac Client iPhone and iPad Android Version - 16.8.196 (June 2017) Version 6.16.0 (July 2017) Version 6.16.0.9 (July 2017) © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo: Call Queue Calls on Mobile Clients 5/11/2018 11:31 PM Demo: Call Queue Calls on Mobile Clients © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Auto Attendants “Phone System” Cloud Service in Office 365 5/11/2018 11:31 PM Auto Attendants “Phone System” Cloud Service in Office 365 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Auto Attendants: Automated Call Answering 5/11/2018 11:31 PM Auto Attendants: Automated Call Answering Scalable, interactive “self-service” for the callers Assign a Service Number, Tolled or Toll-Free Greet and route calls based on Business Hours Provide Interactive Voice Response Menus (IVR) Use Speech Recognition or keypad entry (DTMF) to navigate Direct calls to other Auto Attendants, Call Queues, Users or Voicemail, etc. Perform Directory Search, breakout to an Operator Welcome to Contoso! 1-800-565-XXXX Key 1 “Sales” Call Queue Key 2 “Services” “Services“ Auto Attendant Key 3 “Directory Search” Key 0 “Operator” Receptionist © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Create Auto Attendant Flow 5/11/2018 11:31 PM Create Auto Attendant Flow Greeting and Menu Prompt Customize for Business Hours and After Hours, use Audio files or Text to Speech Custom Menu Options Map keys 0-9 to Destinations, create Custom Voice Commands for every key Dial by Name Enable Directory Search with keypad entry (DTMF) and Speech Recognition Dial Scope Partition your Active Directory for Dial by Name using Inclusion and Exclusion lists © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Directory Search: Inclusion and Exclusion Lists 5/11/2018 11:31 PM Directory Search: Inclusion and Exclusion Lists Partition your Active Directory for Directory Search (Dial by Name) auto-synchronized very 12 hours 80,000 Users Max size – with Speech Recognition Unlimited Size – with DTMF search Include These Users could be reached with Dial by Name Default – all Online Users are included Exclude These Users will be hidden from Dial by Name Default – no users are excluded Exclusion will take priority over Inclusion © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Create Multi-level IVR with Auto Attendants 5/11/2018 11:31 PM Create Multi-level IVR with Auto Attendants Main Office Menu “Main Office Menu” (Main Auto Attendant) Key 2 Services Menu “Services Menu” (2nd Level Auto Attendant) Key 3 “Directory Search Menu” 3rd level Auto Attendant Call Queues © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Language Support Text to Speech (27 languages) 5/11/2018 11:31 PM Language Support Text to Speech (27 languages) Speech Recognition (14 languages) English (US) Spanish (MX) Japanese (JP) English (CA) Dutch (NL) Korean (KO) English (GB) Swedish (SV) Chinese (ZH) English (AU) Finnish (FI) Chinese (HK) English (NZ) Danish (DA) Chinese (TW) English (IN) Norwegian (NO) Turkish (TR)* French (FR) Portuguese (PT) Catalan (ES)* French (CA) Portuguese (BR) Italian (IT) Russian (RU) German (DE) Polish (PL) Spanish (ES) Arabic (EG) English (US) Portuguese (BR) English (CA) Japanese (JP) English (GB) Chinese (ZH) English (AU) English (IN) French (FR) French (CA) Italian (IT) German (DE) Spanish (ES) Spanish (MX) * Upcoming © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Text to Speech and custom Audio (.wav, mp3, .wma) available for Greetings and Menu prompts

Integration with Teams 5/11/2018 11:31 PM Integration with Teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo: Auto Attendant and Teams Client sneak peek 5/11/2018 11:31 PM Demo: Auto Attendant and Teams Client sneak peek © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Queues and Auto Attendants Upcoming features 5/11/2018 11:31 PM Call Queues and Auto Attendants Upcoming features © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Phone System Services for On Premises Users! 5/11/2018 11:31 PM Phone System Services for On Premises Users! On Premises customers can also use Phone System Services! “Hybrid” Voice Topologies Cloud Connector Edition (CCE) OPCH Split-domain Call Queue Agents Timeout and Overflow targets Reachable with Directory Search Menu Option (IVR) targets Redirect targets for calls Session BRK3035: Plan and configure Hybrid Voice in Skype for Business and Office 365 © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Discoverability in Contacts, Optional Service Numbers 5/11/2018 11:31 PM Discoverability in Contacts, Optional Service Numbers Admins – assigning Service Numbers is optional burn less Service Numbers for the IVR! Users – discover and add Call Queues and Auto Attendants in Contacts call and transfer calls to them from Contacts! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Queues: Agents Opt In And Out 5/11/2018 11:31 PM Call Queues: Agents Opt In And Out User Settings Page Admins – enable Opt Out option can revoke Agent Opt Out privilege for the Queue Agents – Opt Out of the Queue can see their Queue membership and privileges are Opted In again if the Opt Out privilege is revoked © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Queues: Serial Routing Method 5/11/2018 11:31 PM Call Queues: Serial Routing Method Incoming calls Call Queue Service Number Call 1 Call 2 Call 3 Head of the Queue As ordered by Admin Call 3 Call 2 Call 1 Wait in Queue Rings Agents one by one Music on Hold Offline or Do not Disturb Agents will not be called FIFO Queue (First In, First Out) Agents who have Opted Out will not be called (upcoming!) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Holidays in Auto Attendants 5/11/2018 11:31 PM Holidays in Auto Attendants Add up to 20 Holidays Setup Holiday Greetings Audio or Text to Speech Choose Call Handling options Add up to 10 Date-ranges per Holiday Choose Start and End Date and Time, span multiple days Example: New Year’s Eve Holiday begins at 1pm on December 31, 2017 Export/Import Holidays (PowerShell) Export Holidays into a .csv file: Export-CsOrganizationalAutoAttendantHolidays [-PrimaryUri] <Uri> Import .cvs file into another Auto Attendant: Import-CsOrganizationalAutoAttendantHolidays [-PrimaryUri] <Uri> -Input <byte[]> © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Speech Recognition and Text To Speech 5/11/2018 11:31 PM Speech Recognition and Text To Speech Expanding Language set and upgrading Voices Expanding supported Languages set Adding High Quality Text to Speech Voices Adding more Languages to Auto Attendant: Turkish (TR) Catalan (ES) Upgraded to High Quality Voices: English (GB) English (US) Coming next: French (FR) Spanish (MX) Spanish (ES) German (DE) Continuously working on best in class Speech Recognition and Text to Speech services for Phone System features in Office 365! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

New UI for Auto Attendants and Call Queues 5/11/2018 11:31 PM New UI for Auto Attendants and Call Queues Migrating to Microsoft Teams and Skype for Business Admin Center Call Queue (concept ) Auto Attendant (concept) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business Blog Related Ignite Sessions 5/11/2018 11:31 PM Skype for Business Blog Related Ignite Sessions Session BRK3035: Plan and configure Hybrid Voice in Skype for Business and Office 365 Session THR2110: How to transfer your business phone number to Microsoft Session GS10: Microsoft 365: Transform your communications with Microsoft Teams and Skype for Business Session BRK2294: How to enable and configure Microsoft Teams for your users https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/bg-p/Skype_for_Business_Blog © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/11/2018 11:31 PM Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 5/11/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/11/2018 11:31 PM Appendix © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/11/2018 11:31 PM Service Numbers © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Service Numbers vs. Subscriber Numbers 5/11/2018 11:31 PM Service Numbers vs. Subscriber Numbers Calling Plans Phone System or Audio Conferencing Subscriber (User) Numbers Service Numbers (Tolled and Toll-Free) Can handle 4-5 concurrent calls (depending on provider) Subscriber Numbers: - Caller pays for the call to Subscriber Numbers Available in: - US (incl. Puerto Rico), UK, France, Spain, Netherlands, Ireland - in Preview in Belgium and Germany Cannot be assigned to Auto Attendants, Call Queues or PSTN Conferencing Bridges Can handle high concurrent call volume (~100, depending on provider) Tolled and Toll-Free Numbers (i.e: 1-800, etc.) - Caller pays for the call to Tolled Service Numbers Tenant pays for the call to Toll-Free Service Numbers Available in 90+ countries Different Regulations than Subscriber Numbers Special Configuration with providers Can be assigned to Auto Attendants, Call Queues or PSTN Conferencing Bridges © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2 Ways to Get Service Numbers 5/11/2018 11:31 PM 2 Ways to Get Service Numbers Get new Service Numbers from Microsoft Max Limit – depends on (Phone System + Audio Conferencing) user licenses Need to get above limit – open a Support ticket! Need not listed Country/City/Area Code – open a Support ticket! Transfer your existing Service Numbers Online No limit on transferred Service Numbers in the tenant! Transfer your Subscriber Numbers (User Numbers) as Service Numbers let us know in advance! Session THR2110: How to transfer your business phone number to Microsoft © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 5/11/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/11/2018 11:31 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.