Contents and Direct Links Emergency Response Manual Contents and Direct Links Overview Meraux Refinery Information Emergency Response Organization & ICS Level 1 – Immediate Response Haz-Mat Release Explosion-Fire Explosive Vapor Release Injury or Fatality Rescue Operations Security Weather Threat Severe Weather Threat Hurricane Preparedness & Response Coordinated ICS Response

Table of Contents and Direct Links Overview Table of Contents and Direct Links

Meraux Refinery Information Incident Command Organization INCIDENT COMMAND POST EMERGENCY OPERATIONS CENTER EMERGENCY DISPATCH CENTER INCIDENT ON-SCENE INCIDENT COMMANDER COMMANDER SAFETY OFFICER SECURITY OFFICER LIAISON OFFICER INFORMATION OFFICER TACTICAL SAFETY OFFICER PROCESS SAFETY OFFICER OPERATIONS SECTION CHIEF PRODUCTION & PLANNING LOGISTICS FINANCE & RECOVERY SECTION CHIEF SECTION CHIEF ADMINISTRATION SECTION CHIEF SECTION CHIEF STAGING MANAGER Commercial – Recovery Plans Resource Unit Services Branch Time Unit Branches Divisions and Groups Single Resource Strike Teams and Task Forces Utilities Branch Communications Unit Situation Unit Procurement Unit Electrical Medical Unit Gas Compensation & Claims Unit Demobilization Unit Food Unit Water Support Branch Process Branch Documentation Unit Cost Unit Supply Unit Facilities Unit East Plant Ground Support Unit West Plant Oil Movement

Emergency Response Organization & ICS

Level 1 – Immediate Response

Response Priorities

Emergency Response Overview Situation Overview Preparation Resources Emergency Response ICS Major Response Debrief & Report

Haz-Mat Release RESPONSE ACTIONS AND RESPONSIBILITIES THE THREAT OSIC and designated ERT members respond to the upwind side of the reported release of hazardous material (when possible). OSIC establishes Incident Command Post in a safe location near the scene. OSIC & Operations Section Chief assess the situation and report to EDC: Location of the Incident Command Post Conditions and assessment of severity (Level 1, 2, or 3) Material involved (if known) Life Threats Initial plan of action (offensive or defensive) Additional resource requirements (if needed) Staging area location (if needed) The EDC will make notifications and call-out additional resources as directed by the OSIC in the initial situation and needs report. The Operations Section Chief will establish an appropriate ICS organization to supervise and provide direction to designated ERT members to perform response and mitigation activities within the scope of the members training and qualifications. RESPONSE ACTIONS AND RESPONSIBILITIES A Release of hazardous material could result in: Personal Injury or Fatality, Environmental contamination and risk to employees, public and property. THE THREAT Secure area and establish control zones. Minimize exposures and ensure the safety of all personnel, including responders. Perform rescue and evacuate personnel as necessary to ensure their safety. Provide emergency first aid and medical treatment for any injured personnel. Contain and control the release to the maximum extent possible. Stop the release of material from the source. Collect and store the released material in approved containers, as appropriate. Properly dispose of collected material in accordance with regulatory requirements. Decontaminate, clean, and restore the area of the release to pre-emergency conditions EMERGENCY RESPONSE OBJECTIVES OSIC & ERT members located at the Meraux refinery respond to any Haz-Mat report. After initial assessment by OSIC: additional ERT and CMT members may be activated. Local mutual aid partners, local emergency services, etc. may be activated. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Protect the Rescuers--Use the appropriate level of PPE, approach upwind side. Identify and Move any injured or trapped personnel to a place of safety; Provide medical treatment to any seriously injured personnel; Evacuation: Shelter-in-place or evacuate personnel from adjacent areas/buildings and the community as deemed appropriate for their safety. INCIDENT STABILIZATION Exposure Protection: Protect environmentally sensitive /other areas of the site that are not impacted by the release of hazardous material. Containment: Consider all six sides of the release of hazardous material. Prevent materials spreading to other areas by containment boom; dikes, dams and weirs with sand and plastic sheeting or by other means. Mitigation: Stop the release through plugs, patches, or other means designated to stop the release of hazardous material. Neutralize, dilute, or use other means to reduce risk and minimize the effects of the hazardous material. Collect, place materials in proper containers, and dispose of the material according to company policy and regulatory requirements. Salvage: Move, relocate, and clean equipment, materials, supplies, etc. that may have been exposed to the hazardous material . RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Hazardous Materials (Haz-Mat) Release

Hazardous Materials (Haz-Mat) Release

Hazardous Materials (Haz-Mat) Release

Hazardous Materials (Haz-Mat) Release

Hazardous Materials (Haz-Mat) Release

Hazardous Materials (Haz-Mat) Release

Explosion-Fire RESPONSE ACTIONS AND RESPONSIBILITIES THE THREAT OSIC and designated ERT members respond to the upwind side of the reported release of hazardous material (when possible). OSIC establishes Incident Command Post in a safe location near the scene. OSIC & Operations Section Chief assess the situation and report to EDC: Location of the Incident Command Post Conditions and assessment of severity (Level 1, 2, or 3) Material involved (if known) Life Threats Initial plan of action (offensive or defensive) Additional resource requirements (if needed) Staging area location (if needed) The EDC will make notifications and call-out additional resources as directed by the OSIC in the initial situation and needs report. The Operations Section Chief will establish an appropriate ICS organization to supervise and provide direction to designated ERT members to perform response and mitigation activities within the scope of the members training and qualifications. RESPONSE ACTIONS AND RESPONSIBILITIES Explosion-Fire A Fire within or near the refinery could result in: Personal Injury or Fatality, Environmental contamination and risk to employees, public and property. THE THREAT Minimize exposures and ensure the safety of all personnel, including responders. Perform rescue and evacuate personnel as necessary to ensure their safety. Provide emergency first aid and medical treatment for any injured personnel. Protect exposures and contain and control the fire to minimize loss. Eliminate the source of fuel feeding the fire when possible. Extinguish the fire employing appropriate techniques and extinguishing agents. Overhaul the fire area to ensure the fire will not re-kindle Remove, clean, and dry any critical equipment to preclude further damage or loss. Decontaminate, clean, and restore the area of the fire to pre-emergency conditions. EMERGENCY RESPONSE OBJECTIVES OSIC & ERT members located at the Meraux refinery respond to any Haz-Mat report. After initial assessment by OSIC: additional ERT and CMT members may be activated. Local mutual aid partners, local emergency services, etc. may be activated. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Protect the Rescuers--Use the appropriate level of PPE, approach upwind side. Identify and Move any injured or trapped personnel to a place of safety; Provide medical treatment to any seriously injured personnel; Evacuation: Shelter-in-place or evacuate personnel from adjacent areas/buildings and the community as deemed appropriate for their safety. INCIDENT STABILIZATION Exposure Protection: Protect (usually with water steams) those things that are not yet involved with fire but could quickly become involved with fire if not protected or moved. Containment: Consider all six sides of the fire. Cut off and prevent extension of the fire to areas that are not involved. Control/eliminate sources of fuel when possible. Extinguishment/Mitigation: Attack the seat of the fire with water, foam, and dry chemical agents as appropriate to eliminate the fire. RECOVERY Prevent re-ignition: Identify and eliminate hot spots, suppress flammable vapors with foam, etc. Salvage: Move, relocate, and clean equipment, materials, supplies, etc. that may be saved from damage or loss by taking appropriate action. RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Explosion – Fire Emergency Response ICS Major Response Preparation Resources Debrief & Report Overview

Explosion – Fire

Explosion – Fire

Explosion – Fire

Explosion – Fire

Explosion – Fire

Explosive Vapor Release OSIC and designated ERT members respond to the upwind side of the reported release of hazardous material (when possible). OSIC establishes Incident Command Post in a safe location near the scene. OSIC & Operations Section Chief assess the situation and report to EDC: Location of the Incident Command Post Conditions and assessment of severity (Level 1, 2, or 3) Material involved (if known) Life Threats Initial plan of action (offensive or defensive) Additional resource requirements (if needed) Staging area location (if needed) The EDC will make notifications and call-out additional resources as directed by the OSIC in the initial situation and needs report. The Operations Section Chief will establish an appropriate ICS organization to supervise and provide direction to designated ERT members to perform response and mitigation activities within the scope of the members training and qualifications. RESPONSE ACTIONS AND RESPONSIBILITIES A Release of hazardous material could result in: Personal Injury or Fatality, Environmental contamination and risk to employees, public and property. THE THREAT Secure area and establish control zones. Minimize exposures and ensure the safety of all personnel, including responders. Perform rescue and evacuate personnel as necessary to ensure their safety. Provide emergency first aid and medical treatment for any injured personnel. Contain and control the release to the maximum extent possible. Stop the release of material from the source. Collect and store the released material in approved containers, as appropriate. Properly dispose of collected material in accordance with regulatory requirements. Decontaminate, clean, and restore the area of the release to pre-emergency conditions EMERGENCY RESPONSE OBJECTIVES OSIC & ERT members located at the Meraux refinery respond to any Haz-Mat report. After initial assessment by OSIC: additional ERT and CMT members may be activated. Local mutual aid partners, local emergency services, etc. may be activated. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Protect the Rescuers--Use the appropriate level of PPE, approach upwind side. Identify and Move any injured or trapped personnel to a place of safety; Provide medical treatment to any seriously injured personnel; Evacuation: Shelter-in-place or evacuate personnel from adjacent areas/buildings and the community as deemed appropriate for their safety. INCIDENT STABILIZATION Exposure Protection: Protect environmentally sensitive /other areas of the site that are not impacted by the release of hazardous material. Containment: Consider all six sides of the release of hazardous material. Prevent materials spreading to other areas by containment boom; dikes, dams and weirs with sand and plastic sheeting or by other means. Mitigation: Stop the release through plugs, patches, or other means designated to stop the release of hazardous material. Neutralize, dilute, or use other means to reduce risk and minimize the effects of the hazardous material. Collect, place materials in proper containers, and dispose of the material according to company policy and regulatory requirements. Salvage: Move, relocate, and clean equipment, materials, supplies, etc. that may have been exposed to the hazardous material . RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Explosive Vapor Release

Explosive Vapor Release

Explosive Vapor Release

Explosive Vapor Release

Explosive Vapor Release

Explosive Vapor Release

Explosive Vapor Release

Injury or Fatality RESPONSE ACTIONS AND RESPONSIBILITIES THE THREAT OSIC and designated ERT members respond to the upwind side of the reported release of hazardous material (when possible). OSIC establishes Incident Command Post in a safe location near the scene. OSIC & Operations Section Chief assess the situation and report to EDC: Location of the Incident Command Post Conditions and assessment of severity (Level 1, 2, or 3) Material involved (if known) Life Threats Initial plan of action (offensive or defensive) Additional resource requirements (if needed) Staging area location (if needed) The EDC will make notifications and call-out additional resources as directed by the OSIC in the initial situation and needs report. The Operations Section Chief will establish an appropriate ICS organization to supervise and provide direction to designated ERT members to perform response and mitigation activities within the scope of the members training and qualifications. RESPONSE ACTIONS AND RESPONSIBILITIES A Release of hazardous material could result in: Personal Injury or Fatality, Environmental contamination and risk to employees, public and property. THE THREAT Secure area and establish control zones. Minimize exposures and ensure the safety of all personnel, including responders. Perform rescue and evacuate personnel as necessary to ensure their safety. Provide emergency first aid and medical treatment for any injured personnel. Contain and control the release to the maximum extent possible. Stop the release of material from the source. Collect and store the released material in approved containers, as appropriate. Properly dispose of collected material in accordance with regulatory requirements. Decontaminate, clean, and restore the area of the release to pre-emergency conditions EMERGENCY RESPONSE OBJECTIVES OSIC & ERT members located at the Meraux refinery respond to any Haz-Mat report. After initial assessment by OSIC: additional ERT and CMT members may be activated. Local mutual aid partners, local emergency services, etc. may be activated. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Protect the Rescuers--Use the appropriate level of PPE, approach upwind side. Identify and Move any injured or trapped personnel to a place of safety; Provide medical treatment to any seriously injured personnel; Evacuation: Shelter-in-place or evacuate personnel from adjacent areas/buildings and the community as deemed appropriate for their safety. INCIDENT STABILIZATION Exposure Protection: Protect environmentally sensitive /other areas of the site that are not impacted by the release of hazardous material. Containment: Consider all six sides of the release of hazardous material. Prevent materials spreading to other areas by containment boom; dikes, dams and weirs with sand and plastic sheeting or by other means. Mitigation: Stop the release through plugs, patches, or other means designated to stop the release of hazardous material. Neutralize, dilute, or use other means to reduce risk and minimize the effects of the hazardous material. Collect, place materials in proper containers, and dispose of the material according to company policy and regulatory requirements. Salvage: Move, relocate, and clean equipment, materials, supplies, etc. that may have been exposed to the hazardous material . RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Injury or Fatality

Injury or Fatality

Injury or Fatality

Injury or Fatality

Injury or Fatality

Injury or Fatality

Injury or Fatality

Rescue Operations INITIAL CONTACT THE THREAT Remain calm. Concentrate on gaining as much information as possible. Listen for voice characteristics, ethnicity, accent, pitch, vocabulary. Pay attention to specific requests, demands, actual wording, time of threat, planned actions,… Note Physical Features if seen: estimate and note age, height, and weight, hair color, skin color, style and color of clothing, scars, tattoos, or unique physical features. Observe and note Vehicle Description,: Make, model, color, and the license plate number and state. Note if there are any unique features about the vehicle such as dents, scratches, taillights broken, or lights burned out, etc. If you directly receive the threat – document the threat using Threat Report. (link) Keep the Line Open - Remain calm, ask Why the threat is being made, do not hang up the phone. Use another phone line to dial your supervisor or facility security officer, give details and get assistance. INITIAL CONTACT A Release of hazardous material could result in: Personal Injury or Fatality, Environmental contamination and risk to employees, public and property. THE THREAT Secure area and establish control zones. Minimize exposures and ensure the safety of all personnel, including responders. Perform rescue and evacuate personnel as necessary to ensure their safety. Provide emergency first aid and medical treatment for any injured personnel. Contain and control the release to the maximum extent possible. Stop the release of material from the source. Collect and store the released material in approved containers, as appropriate. Properly dispose of collected material in accordance with regulatory requirements. Decontaminate, clean, and restore the area of the release to pre-emergency conditions EMERGENCY RESPONSE OBJECTIVES Upon receiving any notice of a security threat, the FSO will immediately notify and brief the Refinery Manger on the details of the reported security threat. As directed by the Refinery Manager, the FSO officer will alert other key members of management and ERT members on details of the security threat (contact information is available in Section 7). When authorized by the Refinery Manager, the FSO will report the incident to local law enforcement authorities and any Federal agencies and/or outside jurisdictional authorities as required. The FSO, with the support of other designated personnel, will assemble, interview/debrief and obtain information and formal statements from any employee(s) who received or witnessed the security threat to ensure that all details are understood and well documented. The Refinery Manager, FSO and others as deemed appropriate will assess the threat potential and credibility to determine the initial response actions. They will further communicate and coordinate with law enforcement agencies and other jurisdictional authorities as required to establish a formal plan of action and mitigation. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Medical: Establish a medical group to provide immediate medical treatment for any injuries that may result from the security threat. Relocation: Establish a triage area as necessary for quickly moving any injured personnel to a place of safety as soon as possible. Evacuation: Evacuate personnel from work areas and any adjacent areas as deemed appropriate for their safety. INCIDENT STABILIZATION Take appropriate action to minimize the danger of injury or illness to personnel involved in locating, identifying, and mitigating the threat. Determine and use the appropriate level of PPE for maximum protection. Secure the impacted area and quarantine and provide medical assistance to personnel that may have been exposed to a biological agent or other agents that could spread to other areas if not appropriately contained. Conduct atmospheric and physical testing as appropriate to establish risk potential. Remove, dilute, neutralize or by other means eliminate or minimize the threat. Stabilize, package, and carefully remove injured or trapped personnel. Decontaminate injured personnel as appropriate before transport. Arrange appropriate transportation of injured personnel to local hospital. RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Rescue Operations Emergency Response ICS Major Response Preparation Resources Debrief & Report Overview

Rescue Operations

Rescue Operations

Rescue Operations

Rescue Operations

Rescue Operations

Rescue Operations

Rescue Operations

Security Threat RESPONSE ACTIONS AND RESPONSIBILITIES THE THREAT OSIC and designated ERT members respond to the upwind side of the reported release of hazardous material (when possible). OSIC establishes Incident Command Post in a safe location near the scene. OSIC & Operations Section Chief assess the situation and report to EDC: Location of the Incident Command Post Conditions and assessment of severity (Level 1, 2, or 3) Material involved (if known) Life Threats Initial plan of action (offensive or defensive) Additional resource requirements (if needed) Staging area location (if needed) The EDC will make notifications and call-out additional resources as directed by the OSIC in the initial situation and needs report. The Operations Section Chief will establish an appropriate ICS organization to supervise and provide direction to designated ERT members to perform response and mitigation activities within the scope of the members training and qualifications. RESPONSE ACTIONS AND RESPONSIBILITIES Security threats involving explosives, biological or chemical agents, kidnapping or ransom, and other hostile circumstances could present themselves at the Meraux refinery. THE THREAT Gain as much information as possible to assist authorities in establishing credibility and identifying the perpetrator(s) of a security threat. Obtain and record the specific details of any threat from all sources including phone calls, letters, e-mail transmissions, etc. Notify Security and key management of the threat and so that they may assess the threat potential and credibility and take appropriate action to shelter or evacuate personnel from the potential threat area(s) as necessary to ensure their safety. If there is a bomb threat … stop the use of portable radios. Notify local, state and federal authorities and agencies as appropriate and as required by the threat potential and establish a “Unified Command” ICS organization as necessary for development of a response and mitigation plan. (See Section Two for additional information on the Murphy Incident Management System) Secure the impacted area, quarantine and provide medical assistance and decontamination to personnel who may have been exposed to a biological agent, chemical agent or other agents or materials. Prevent contamination of other areas. Coordinate ground and air transportation for any injured personnel as appropriate for the incident. Mitigate or remove the threat, decontaminate, clean, and restore safe working conditions as necessary to return to normal operations. EMERGENCY RESPONSE OBJECTIVES OSIC & ERT members located at the Meraux refinery respond to any Haz-Mat report. After initial assessment by OSIC: additional ERT and CMT members may be activated. Local mutual aid partners, local emergency services, etc. may be activated. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Protect the Rescuers--Use the appropriate level of PPE, approach upwind side. Identify and Move any injured or trapped personnel to a place of safety; Provide medical treatment to any seriously injured personnel; Evacuation: Shelter-in-place or evacuate personnel from adjacent areas/buildings and the community as deemed appropriate for their safety. INCIDENT STABILIZATION Exposure Protection: Protect environmentally sensitive /other areas of the site that are not impacted by the release of hazardous material. Containment: Consider all six sides of the release of hazardous material. Prevent materials spreading to other areas by containment boom; dikes, dams and weirs with sand and plastic sheeting or by other means. Mitigation: Stop the release through plugs, patches, or other means designated to stop the release of hazardous material. Neutralize, dilute, or use other means to reduce risk and minimize the effects of the hazardous material. Collect, place materials in proper containers, and dispose of the material according to company policy and regulatory requirements. Salvage: Move, relocate, and clean equipment, materials, supplies, etc. that may have been exposed to the hazardous material . RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Security Threat Emergency Response ICS Major Response Preparation Resources Debrief & Report Overview

Security Threat

Security Threat

Security Threat

Security Threat

Security Threat

Security Threat

Security Threat

Severe Weather Threat RESPONSE ACTIONS AND RESPONSIBILITIES THE THREAT OSIC and designated ERT members respond to the upwind side of the reported release of hazardous material (when possible). OSIC establishes Incident Command Post in a safe location near the scene. OSIC & Operations Section Chief assess the situation and report to EDC: Location of the Incident Command Post Conditions and assessment of severity (Level 1, 2, or 3) Material involved (if known) Life Threats Initial plan of action (offensive or defensive) Additional resource requirements (if needed) Staging area location (if needed) The EDC will make notifications and call-out additional resources as directed by the OSIC in the initial situation and needs report. The Operations Section Chief will establish an appropriate ICS organization to supervise and provide direction to designated ERT members to perform response and mitigation activities within the scope of the members training and qualifications. RESPONSE ACTIONS AND RESPONSIBILITIES A Release of hazardous material could result in: Personal Injury or Fatality, Environmental contamination and risk to employees, public and property. THE THREAT Secure area and establish control zones. Minimize exposures and ensure the safety of all personnel, including responders. Perform rescue and evacuate personnel as necessary to ensure their safety. Provide emergency first aid and medical treatment for any injured personnel. Contain and control the release to the maximum extent possible. Stop the release of material from the source. Collect and store the released material in approved containers, as appropriate. Properly dispose of collected material in accordance with regulatory requirements. Decontaminate, clean, and restore the area of the release to pre-emergency conditions EMERGENCY RESPONSE OBJECTIVES OSIC & ERT members located at the Meraux refinery respond to any Haz-Mat report. After initial assessment by OSIC: additional ERT and CMT members may be activated. Local mutual aid partners, local emergency services, etc. may be activated. RESPONSE RESOURCES /LOCATIONS/PROCEDURES LIFE SAFETY Protect the Rescuers--Use the appropriate level of PPE, approach upwind side. Identify and Move any injured or trapped personnel to a place of safety; Provide medical treatment to any seriously injured personnel; Evacuation: Shelter-in-place or evacuate personnel from adjacent areas/buildings and the community as deemed appropriate for their safety. INCIDENT STABILIZATION Exposure Protection: Protect environmentally sensitive /other areas of the site that are not impacted by the release of hazardous material. Containment: Consider all six sides of the release of hazardous material. Prevent materials spreading to other areas by containment boom; dikes, dams and weirs with sand and plastic sheeting or by other means. Mitigation: Stop the release through plugs, patches, or other means designated to stop the release of hazardous material. Neutralize, dilute, or use other means to reduce risk and minimize the effects of the hazardous material. Collect, place materials in proper containers, and dispose of the material according to company policy and regulatory requirements. Salvage: Move, relocate, and clean equipment, materials, supplies, etc. that may have been exposed to the hazardous material . RESPONSE PRIORITIES DAMAGE ASSESSMENT AND RECOVERY OSIC area and conditions assessment to ensure safe for entry by damage assessment team. CMT establishes Damage Assessment Team (DAT) DAT evaluates damages and determines necessary actions to restore area to normal production. Action plan will include findings, action to be taken, responsible party(ies) and how completion will be determined/inspected. AFTER ACTION REVIEW -- Immediately following “all clear” and formal termination of the incident: CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved to review emergency response to: Identify effective response actions Identify and set actions to improve ineffective response actions. Identify and assemble action teams as necessary The Safety/Emergency Response Coordinator will log and track any corrective actions and report monthly until completed. The PSM Manager will coordinate, complete and assemble documents/reports needed to meet regulatory requirements. POST EMERGENCY ACTIONS

Severe Weather Threat Emergency Response ICS Major Response Preparation Resources Debrief & Report Overview

Severe Weather Threat

Severe Weather Threat

Severe Weather Threat

Severe Weather Threat

Severe Weather Threat

Severe Weather Threat

Severe Weather Threat

Hurricane Preparedness & Response Emergency Response ICS Major Response Preparation Resources Debrief & Report Overview

Hurricane Preparedness & Response

Table of Contents and Direct Links Post Emergency Action Table of Contents and Direct Links   DAMAGE ASSESSMENT AND RECOVERY When an operating unit or area has been impacted by a release of hazardous material, the following action will be taken: The OSIC will assess conditions and will coordinate with the Safety Officer as necessary to determine when the area is safe for entry by a damage assessment team. An assessment team appointed by CMT Leader will evaluate damages and determine what action is necessary to restore the area to a normal production mode. The assessment team will develop a recovery action plan providing a detailed listing of findings and action that must be taken, the responsible party for the action, and the method for validating completion of all corrective actions to restore the area to a normal production mode. Immediately after the “all clear” and formal termination of the incident, the following action will be taken: The CMT Leader and the Safety/Emergency Response Coordinator will meet with ERT and CMT members involved in the emergency to review emergency response activities and procedures that worked well and those that might need improvement. The Safety/Emergency Response Coordinator will log and track any corrective actions noted in this meeting and will report the status monthly until it is verified that all corrective actions have been completed. A committee appointed by the CMT Leader will convene when necessary to review and evaluate the actions that were taken during this emergency. A committee appointed by the CMT Leader will convene when necessary to investigate the accident or incident according to corporate procedures. The Environmental Department will coordinate with the appropriate personnel and any outside jurisdictional authorities to complete and assemble documents/reports needed to meet regulatory requirements.

Table of Contents and Direct Links

Procedure Comments

Appendix A – ICS Forms 201 Incident Briefing 202 Incident Objectives 203 Organization Assignment List 205 Radio Communications Plan 206 Medical Plan 208 Site Safety and Health Plan 213 General Message 214 Unit Log 218 Support Vehicle Inventory 230 Daily Meeting Schedule 201 Incident Report Cover Sheet (Final)

Appendix B – Agenda and Reports Pre Season Meeting Agenda and Report Stage 1 – Named Storm Agenda Stage 2 – Four Days out Agenda Stage 3 – Shutdown Agenda Stage 4 – Evacuation Start Agenda Stage 5 – Evacuation End Agenda Stage 6 -- Landfall Agenda Stage 7 -- Pre-Re Entry Agenda Stage 8 -- Communications Restored Agenda Stage 9 -- Assess Team Agenda Stage 10 -- Start-up Agenda Stage 11 -- Refinery Online Agenda Debrief & Critique Agenda El Dorado Update

Appendix C -- Checklists Pre Season General Checklist Impact Weather E-Mail Checklist Stage 1 Electrical Backup Checklist Stage 1 Unit Tanks Storage Check Stage 1 IT Checklist Stage 2 General Checklist Stage 2 Area 2 Checklist Stage 2 Area 3 Checklist Stage 2 Area 4 Checklist Stage 2 Area 5 Checklist Stage 2 Area 6 Checklist Stage 2 Building-Equipment Checklist Stage 2 IT Checklist Stage 3 Refinery Shutdown Sequence Stage 3 IT Checklist Stage 4 IT Checklist

Appendix D – Evacuation Forms Adv Deployment Team Staffing Adv Deployment Individual Evac Info Stand-by Crew Staffing Stand-by Crew Volunteer Form Stand-by Crew Individual Evac info Employee Evacuation Info Evacuation Headcount Form Release Form Employees Refuse Evacuation

Appendix E – Damage Assessments Initial Damage Assess Log Sheet Initial Storm Damage Assessment

Appendix F -- Contacts Utility Suppliers Contacts St. Bernard OEP/Homeland Security Refinery Operations Contacts El Dorado Contacts

Appendix G – Community Information South East Louisiana Hurricane Guide Home Preparedness Checklist Family Emergency Plan St. Bernard Parish Evacuation Timeline Emergency Evacuation Guide -- Shelters

Appendix H -- Correspondence Employee Hurricane Letter

Appendix I -- Glossary Glossary of Terms and Acronyms

Plant Wide Alarm System Note this comparison does not include sulfur. As you can see, our goal is to make gasoline/naphtha. We basically double the gasoline in vs. out. You will notice that the the gas oil is not a product, this is because it is converted into more valuable products such as gasoline and diesel. The kerosene make declines, because some of the kerosene is blended to produce low sulfur diesel. Light Ends are butane and lighter. In Out Light Ends 3.1 3.4 Naphtha 21.54 48.562 Kero 15 6.84 Diesel 17 27.971 (~50% each) GO 28.86 0 Resid 14.5 12.145

Area 6 South (Tag # S-M-301C) Dock (Tag # S-M-301H) Alarm Tones 4 Alarm Tones General Evacuation – Wail Severe Weather – Pulsed Steady Local Alarm – Pulsed Wail All Clear – Steady Alarm Locations Area 2 (Tag # S-M-301E) Area 5 (Tag # S-M-301D) Area 4 (Tag # S-M-301G) Area 6 South (Tag # S-M-301C) Dock (Tag # S-M-301H) North Tank Farm (Tag # S-M-301F)

Area 2 Area 5

Area 4 Area 6 South

Dock North Tank Farm

Discrete Alarms Each alarm location is activated thru a radio frequency 456.400 MHz UHF Alarm Locations are battery powered by 4 - 12 Volt Batteries Batteries are kept charged by solar panels at each location. Alarm Activation Alarm can be activated in 2 locations Northeast Corner of Central Control Room (Tag # S-M-301A) SS2000D Encoder, Microphone and Computer Security Office Administration Building on St. Bernard Hwy. (Tag# S-M-301B) SS200D Encoder and Microphone only When event has been identified Appropriate alarm is activated by pressing the pre programmed key sequence on the SS2000D FSK Encoder or the computer in Central Control Warning tones will sound for the pre-programmed period of 3 minutes or until cancelled. The Microphone can be used for making emergency voice broadcasts

Activating via the SS2000D Activating via the SS2000D – The proceeding slides provides instruction for activating the system via the SS2000D with discussion of the alarm features.

SYSTEM ACTIVATED System Activation 3. Verify function selection 2. Press the Function Button 1. With Key in, turn Key switch to “ON” 4. Press the “Send” Button System Activation – Is as easy as turning the keyswitch to “On” then pressing the desired Function Button; pressing the Send Button and the system is now activated. Note 1: The SS2000D will “beep” to indicate you successfully pressed the button. Note 2: A common mistake is the function button is to the left of the label. The label is not a button.

Canceling a Command or an Activation ALL Before a Function has been sent, Press “CLEAR” to Cancel Canceling a Command or an Activation – If a wrong function was chosen before it was sent, press the “Clear” button to clear button entries. If a wrong function was chosen after it was sent, press the “Cancel All” and the “Send” button to cancel. After a Function has been sent, Press “CLEAR” if polling is in progress then press “CANCEL ALL” and press “SEND”

SS2000D Alarms and Status Indicators PRINTER – Indicates when the SS2000 sends information to the printer CARRIER – RF Channel busy indicator AUX. – Auxillary use only KEY – Lights whenever a key on the mylar keypad is depressed PRINTER CARRIER AUX. KEY

Monitor and Activate via the Computer Activating via the Computer – The proceeding slides provides instruction for activating the system via the Computer with discussion of the system status information.

Recommended View – Map Screen 1. Click “Map” 2. Click “Legend” Recommended View (Map Screen) - The recommended view that the Operator should have in standby mode is the Map Screen. This allows for a quick visual reference of the system. The status of each siren site is given by a designated color marker. (Refer to the legend for the site’s given state.) From the Main Screen, click “Map” and the Map Screen will appear. (Note: The Map will be Full Screen when Maximized.) From the Map Screen, click “Legend” and the Legend Screen will appear. (Click Exit to close.) To select a different Map, click “Select Map” from the Map Screen and the Select Map Screen will appear. Click the desired map and click “Exit.”

Checking for Site Status Click “Notepad” to create Notes Click Poll To get an updated Site status Click desired Site Verifying a Fault – If a fault should occur perform the following: Acknowledge the Alarm (See “Acknowledging an Alarm” slide) Click on the faulting Site and perform a “poll.” (See “Status Detail of a Particular Site” slide) If a COMM Failure still reports repeat the “poll” 2 more times. If the same result, note and contact Maintenance or Administrator for corrective action. If other, perform a “Master Reset” and wait 20 – 30 seconds before polling again. “Poll” and the results shall read “Reset.” Perform a “Silent Test” and wait 3 –1/2 min before polling again. “Poll” and note the results to Maintenance or Administrator for further corrective action. Notes: SFCDWARE provides a notepad screen for making notes. This can be accessed from the Main Screen by clicking “Notepad.”

System Activation SYSTEM ACTIVATED 1. Click “Activate” 2. Click desired Hot Key 3. Click “OK” System Activation – is as easy as clicking “Activate”*, “clicking” the desired “Hot Key” and clicking “OK.” * May require a Password if a Password has been assigned.

Canceling a Command or an Activation Canceling a Command or an Activation – If an incorrect Hot Key as been selected then click “Cancel” otherwise if command has been sent click “Cancel All” then “OK.” Click “Cancel All”, “OK,” after Command has been sent. Click “Cancel” before Entry has been sent.

Acknowledging an Alarm Click “System Log” “Minimize” Click Acknowledge Acknowledging an Alarm – If a site reports an alarm or if it fails to communicate when “polled” an audible alarm (if enabled) will occur. To disable the alarm, the fault must be acknowledged. To do this, perform the following: Minimize the Map Screen Click “System Log” and the System Log Screen will appear. Highlight the “Alarm” text line and click “Acknowledge Single.” If multiple alarms occur, click “Acknowledge All.” When complete, “Quit.” Return to the Map Screen. The Audible Alarm can be disabled at any time by clicking the Enable/Disable Button.

System Monitoring The PC at the base station in central control continuously monitors the system The software keeps running log of all events and “Quiet Test” responses Quiet Tests are performed automatically Failure of Quiet Test will be indicated on the PC