Green Light Green Light Pharmacy – Shepherds Bush

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Presentation transcript:

Green Light Green Light Pharmacy – Shepherds Bush 2016-2017 We recently asked 75 of our customers what they thought about our pharmacy and pharmacy services You told us...  We are great at: We could do better at: How long you have to wait to be served (100%) The comfort and convenience of waiting areas (100%) The cleanliness of the pharmacy (100%) Providing more healthy lifestyle advice such as healthy eating, exercise and stopping smoking (we have initiated more staff training, including training a staff member as a “Health Champion”) Giving you more information on safely disposing of medicines you no longer need (we have initiated training so our staff are more proactive in giving this advice) Providing more advice on health services or information available elsewhere (our staff have received additional training to support this) (We will be working to improve in these areas and on ensuring we meet our customers’ needs in the future!) 100% of customers who returned a questionnaire were satisfied with the pharmacy overall Green Light would like to thank everyone who took the time to complete a survey. Your feedback is important and will help us to improve our services.