Universidad de los Andes: Adopting Change Control Processes Through SAP® ActiveEmbedded Services Organization Universidad de los Andes Headquarters Bogota, Colombia Industry Higher education and research Products and Services High school, undergraduate, graduate, postgraduate, master, and doctoral programs Employees 2,400 Web Site www.uniandes.edu.co Partner Global Service & Support (GSS) organization of SAP SE Objectives Establish consistent transport of changes throughout software landscape Introduce full control and transparency of change execution processes Harmonize the SAP® ERP application to support integral and regression testing across software landscape Train functional and development teams on change request management software of SAP Solution Manager Why SAP Mature, effective, holistic application lifecycle management strategy SAP Solution Manager with its long-term change management tool Opportunity to collaborate with experts of SAP ActiveEmbedded services from GSS on the implementation Resolution Achieved oversight of the change request process Introduced proactive risk elimination Established more controlled scenarios thereby reducing number of changes and transport orders sent to production Benefits Reduced business downtime during project implementation and maintenance Minimized manual development and customizing effort Gained ability to adopt innovation faster with automated deployment tools Improved transport quality and transport analysis for reporting Faster Innovation adoption with automated, controlled deployment tools Better Control of application lifecycle management processes Greater Compliance and transparency of the change request process for IT and the business “SAP ActiveEmbedded services helped us introduce the change request management software of SAP Solution Manager. Now we have better control of our deployments and can trace changes transparently between our internal organizations.” Luis Javier Mosquera, CIO, Universidad de los Andes 42416 (16//01) This content is approved by the customer and may not be altered under any circumstances.