Preliminary stakeholder requirements Contents Preliminary stakeholder requirements

Process followed to gather requirements Initial engagements to understand the problem areas and vision Conversations with merSETA to get an overview of the apprenticeship programme, processes and stakeholders Reviewed several merSETA documents to get a clearer understanding of the programme and problem areas Discussions with process owners to understand the current processes (such as the process a company should follow, workplace approval process etc.) and to identify gaps/problems in the current processes. Interviews with apprentices to gain understanding of the problems/difficulties they are facing Now we are here to pick your brain 

Why don’t SMME’s engage? Too much paperwork; Uninformed of processes to be followed; Processes are too complicated; Not enough staff to handle administration tasks; and Communication channels are not optimal.

Other blockages? What other blockages do SMME’s have?

What challenges do apprentices experience? Communication channels are not optimal; Uncertainty regarding the apprentice process; Difficulty finding a company to do an apprenticeship with; Relationships with the artisans who seem to have different priorities; A need for additional training programmes; Please add – I am not sure what other challenges they have?

Other blockages? What other blockages do apprentices have?

Users Apprentice Company Training provider MerSETA Entrepreneur Administration Mentor Assessor Training provider Administration Trainer Assessor MerSETA Administration CLO Report viewer Entrepreneur

More users? Are there any other users that should engage with the technology intervention?

Functional groups Training Apprentice support Company / employer provider merSETA administration Qualification development Assessments Training Vocational training

Apprentice support the apprentice and the company; The facility to enable communication between: the apprentice and the company; the apprentice and their mentors; the apprentice and their training provider; and the apprentice and merSETA. The facility to: match an apprentice acquiring a certain skill with a company providing training or that has a need for an apprentice in the acquired skill; enable an apprentice to view the curriculum in an intuitive and interactive manner; enable apprentices to view different career options/pathways; enable automatic reminders to apprentices regarding their personal learning pathway; and Enable apprentices to receive motivations & rewards.

Apprentice support More requirements? Ask audience for possible additional requirements in this group.

Company / employer the company and the apprentice; The facility to enable communication between: the company and the apprentice; the company and the training provider; and the company and merSETA. The facility to: match a company providing training on a certain skill with an apprentice acquiring that skill; match a company with an accredited training provider; enable companies to view the requirements and checklists they have to meet in order to gain workplace approval; and enable companies to manage mentors assigned to apprentices.

Company / employer More requirements? Ask audience for possible additional requirements in this group.

Training provider the training provider and the apprentice; The facility to enable communication between: the training provider and the apprentice; the training provider and the company; and the training provider and merSETA. The facility to: match an accredited training provider with a company seeking a provider; and enable training providers to view the requirements and checklists they have to meet in order to gain training provider accreditation.

Training provider More requirements? Ask audience for possible additional requirements in this group.

merSETA administration The facility to enable communication between merSETA and the apprentice, companies and training providers. The facility to: enable merSETA to define a common vocabulary of acronyms and terms in the apprenticeship process in order to facilitate a common understanding between all the role players; enable merSETA to monitor whether an apprentice is at work/training at the times the apprentice is required to; enable merSETA to define Motivation and reward incentives; enable merSETA to extract reports in order to view trends and forecasts; enable merSETA to manage risk cover/insurance for apprentices; enable CLO’s to perform and manage follow up visits with companies and apprentices; and supplement to the follow up visits.

merSETA administration More requirements? Ask audience for possible additional requirements in this group.

Qualification development The facility to: support a micro-accreditation process in qualification development. Provide technical support for qualification development. + = Micro-skill Full qualification A full qualification comprises of a series of micro-skills

Qualification development More requirements? Ask audience for possible additional requirements in this group.

Assessments The facility to: enable apprentices and assessors (company and training provider) to view an electronic trade training schedule; enable apprentices and assessors (company and training provider) to “sign” logbook/ trade training schedule using a digital signature technology; enable an encrypted, unchangeable and date-stamped list of assessment events & evidence; assessors (company and training provider) to formally assess and sign off assignments/tasks/portfolio of evidence using a technology solution; support assessments in the micro-accreditation process; enable assessors (company and training provider) to assess through simulated training; and To support undemanding / easier workplace approval.

Assessments More requirements? Ask audience for possible additional requirements in this group.

Training The facility to: enable apprentices to acquire other skills such as language skills, additional theoretical knowledge, workplace basics etc; The facility to enable apprentices to undergo simulated training through alternative modalities such as virtual reality and augmented reality; to enable apprentices to complete assessments remotely using a technology solution such as videos; and to enable the apprentice to see an overview of the trade test components.

Training More requirements? Ask audience for possible additional requirements in this group.

Vocational training The facility to: Support training / minimum requirements for mentors; support a shorter apprenticeship model for a specific micro-skill.

Vocational training More requirements? Ask audience for possible additional requirements in this group.

Additional ideas / requirements? Ask audience for possible additional requirements/ ideas in general.