SOFT SKILLS: ACCEPTING CHANGE & INNOVATION (COMMUNICATING EFFECTIVELY) Objectives: Discuss how effective communication affects an organization. All rights reserved.

5. Discuss how effective communication affects an organization. Learning Objectives 5. Discuss how effective communication affects an organization. “Tell them what you’re going to tell them. Tell them, then tell them what you told them” . All rights reserved. COMMUNICATING EFFECTIVELY

How does effective communication effect an organization? When people in an organization communicate well together both inside and outside of the organization, a company is much more likely to be successful. Employees are more likely to be happy and productive, and customers are more likely to speak highly of the organization and provide repeat business. Internally, excellent communication is especially important during times of change to help employees overcome their fears. Communicating in times of change also helps bring about innovation. © your company name. All rights reserved. Title of your presentation

How does effective communication effect an organization? To innovate means to change by introducing new ideas, products, or methods. When challenges present themselves, innovation is needed to help people contribute new ideas and be able to solve any challenges. When communication is insufficient, an organization might miss out on important insight its employees may have for solving problems. © your company name. All rights reserved. Title of your presentation

How does effective communication effect an organization? Internal organizational communication includes supervisors communicating with employees and coworkers communicating with other team members. As work becomes more complex and requires greater coordination, communication and teamwork become even more important. © your company name. All rights reserved. Title of your presentation

How does effective communication effect an organization? An essential aspect of team communication is creating an environment that allows for open dialog. It is everyone’s responsibility to communicate effectively with the team. © your company name. All rights reserved. Title of your presentation

Exercise Accepting Change and Innovation A good way to help others understand and accept change is to discuss the pros (advantages) and cons (disadvantages) of a change or innovation. This is especially helpful when the change may be perceived as negative across an organization. Working in groups (2 – 4), read the following scenario and create a chart of pros and cons that can be communicated to those facing the change. © your company name. All rights reserved. Title of your presentation

Exercise Accepting Change and Innovation Creamy Cheese, Inc. is a company that produces dairy products using both cow and goat milk. The company employs over 200 employees in a rural community. After conducting a market analysis, Creamy Cheese, Inc. has decided to stop producing and selling goat milk products. As a result, they will close their goat milking facility. Employees directly involved with producing goat milk products will be reassigned to other duties and will be relocated to a nearby facility. The employees will not experience a change in pay. What are the possible pros and cons of this change for the company as well as the employees? © your company name. All rights reserved. Title of your presentation

Title of your presentation Review Learning Objective 5. Discuss how effective communication affects an organization. © your company name. All rights reserved. Title of your presentation